In today’s episode, I talk to Brian Elliott and Helen Kupp, who both work at the popular workspace and team communication app, Slack. They share how the pandemic allowed them to see an opportunity for growth and reimagine and transform how people work together with their latest project - Future Forum. 

Future Forum is a consortium that will help companies make the transformations necessary to thrive in the new economy. During our discussion, the trio share their thoughts on tracking employee engagement, what leadership actually means and why it doesn’t always have to mean management, and why flexible work includes an inclusive workspace and a balanced workload.

Key Points From This Episode:

• The inspiration behind Slack’s Future Forum
• How data influences Slack’s habits and practices
• Rethinking how we see the office: a tool rather than a place
• Tracking employee engagement and satisfaction
• Diversifying what  growth looks like in a company
• What flexible work means

Future Forum: https://futureforum.com/how-the-future-works/

Leveling Up

For more links, visit getmarlow.com/podcast 

In today’s episode, I talk to Sailpoint’s Chief People Officer Abby Payne. Abby has been with Sailpoint since 2011, having created the company's original people team, including driving a differentiated employee experience and a globally recognized organizational culture. Abby's strong drive to attract and retain the best talent in the industry has not only helped to make Sailpoint a leader but the company is regularly recognized by Glassdoor fortune and Austin Business Journal for its values-driven culture.

With her extensive expertise in talent acquisition and sales, Abby shares how she started her career in HR, how her current company approaches a shifting workplace, and how employees are now reusing the office space and adopting a “college library” mentality.

Key Points From This Episode:

• Starting a career in HR at the age of 22
• How Sailpoint is navigating the workplace post-Covid
• The office is being used in different ways
• National and international approaches to Sailpoint’s recruitment
• Dealing with Zoom fatigue and remote working
• Growing talent vs. buying talent

Sailpoint

Leveling Up

For more links, visit getmarlow.com/podcast 

In today’s episode, I talk to a chief people officer expert with over twenty years of experience in human resource leadership.

Traunza Adams has made the transition from HR and people management to working for herself in her family’s philanthropic pursuits. In her current role, she's overseeing the distribution of scholarships for individuals who have talent and ambition but lack the resources to do so.

With her extensive experience in HR, Traunza shares why she believes HR combines the best of both worlds when it comes to people management and building a business, the intersection between well-being and work, and creating a better work environment for inclusion and belonging.

Key Points From This Episode:

• The importance of people’s well-being and how it impacts work
• The intersection between EDI, burnout, and opportunity
• Traunza’s work with Open Imperative
• Effective ways to create a culture of inclusion and healthy work culture
• Addressing biases for effective management

Leveling Up

For more links, visit getmarlow.com/podcast 

In today’s episode, I talk to a talent acquisition expert who talks about employee wellness, moving from global enterprises to smaller startups, and what the future of the workplace looks like.

Jeanine Boyle is the Chief People Officer at Zelis. Jeanine has more than 20 years of leadership experience in human resources and has worked in companies like Johnson & Johnson, Siemens Healthcare, Pfizer, and Zelis. In her current role, she's overseeing the entire people and culture effort at Zelis, including talent acquisition, talent management, and diversity and inclusion. After spending most of her career in large organizations, Jeanine is really focused on exploring smaller disruptive organizations in order to diversify her experience,

With her extensive experience in HR, Jeanine shares her own experience with talent systems in multinationals across the world before making the switch to a smaller company, why you should be leveraging automation if your goal is to scale, how to navigate a hybrid work model and striving for a proper work-life balance.

Key Points From This Episode:

• Rich learning experiences in international settings
• Human resources must go beyond strategic talent
• The biggest hurdles in talent systems and how to streamline your system
• Bridging the gap between talk and action
• What the hybrid work model looks like for Zelis
• Creating environments where employees thrive in
• Leadership involves forgiveness and empathy

Zelis

LinkedIn

Leveling Up

For more links, visit getmarlow.com/podcast 

Being able to show up as your authentic self is something that lots of organizations talk about, but few have made possible. Enter Outreach - a company that enables people to accelerate their revenue strategy with a CMS platform powered by AI-driven insights.

Pamela Mattsson, VP of People and Organizational Development at Outreach. Pamela shares how she made the transition from Amazon to Outreach, and she explains what life at Outreach looks like.

In this episode, Pamela discusses how Outreach has managed to double their employees in 12 months, why diversity at Outreach involves a lot of self-auditing and measurements in place, and fostering employee resource groups within the company. In addition, you'll hear Pamela share how Outreach is able to balance employees distributed across the country and globally and why thinking globally is the key to a healthy workplace

Key Points From This Episode:

• Pamela shares her journey in HR, why she made the switch from Amazon to Outreach, and what HR looks like within in the company
• What diversity actually looks like at Outreach
• Approaching the challenges involved with employees in multiple locations both nationally and globally
• Why companies need to embrace and support conversations around anti-oppression
• How HR can support and guide leaders on diversity and inclusion
• Why the great resignation is a wakeup call for organizations and the reason for massive company shifts

Outreach

Connect with Pamela

Leveling Up

For more links, visit getmarlow.com/podcast 

In today’s episode, we are doing things a little differently by hosting a panel with industry experts who are Marlow coaches and have a lot to say on the super popular subject of time management. Marlow coaches are certified coaching experts in manager and leadership development who focus on combining traditional ICF coaching techniques with best practices in management and leadership.

Dawn DeFrancesco is an HR specialist with over 20 years of experience and learning in development across a lot of different industries. In addition she holds a PhD in Performance Improvement and she has been coaching clients for the last five years in leadership, and health and wellness.

Brent Rossman, a full time coach with 3 years of experience who enjoys helping leaders bridge the gap between their technical, analytics and designation skills into the leadership side of things.

Duncan Anderson, a coach with 10 years of experience who specializes in management leadership, and works with a variety of managers, leaders, and high performers in a variety of industries.

Together, they are share the biggest challenges people have when it comes to time management,  how to manage priorities, and tools and habits you can incorporate to help yourself manage your time successfully.

Key Points From This Episode:

• The challenges to time management
• How to prioritize time and incorporate your own personal style to time management
• Habits for recharging yourself and managing priorities
• What goes wrong when it comes to time management

Dawn's LinkedIn

Brent's LinkedIn

Duncan's LinkedIn

Leveling Up

For more links, visit getmarlow.com/podcast 

Performance excellence in many organizations looks like a continuous process where people understand that coaching, feedback, and checking in through conversations are one of the ways that continuous performance management occurs.

Tim Russell is the head of learning and development at Magic Leap, an augmented reality company with the goal to influence and win the metaverse. They are trying to figure out the best tool to offer solutions that will change the world. This HR pro has extensive experience working with multinational brands including Microsoft, Starbucks, and Nintendo. Tim has a passion for project management, coaching, and leading teams in the area of leadership and development.

In this episode, Tim shares his experience with leadership, and how he made his transition to working in HR and people development. He talks about the commitment to learning and development, what trust means in the workplace and how to develop performance excellence and leadership in the workplace.

Key Points From This Episode:

• Making the decision to work in learning and development
• Augmented reality and the world of business
• Why the commitment to learning and development matters
• The approach to performance management at Magic Leap
• Trust and engagement in the workplace
• Leadership program that supports performance excellence

Magic Leap

Connect with Tim on LinkedIn

Leveling Up

For more links, visit getmarlow.com/podcast 

This subject of how to create a great candidate experience is something that is relevant to every hiring manager today. As shifting work environments change, the introduction of EDI becomes standard across companies and more employees seek benefits outside traditional compensation, hiring managers need to know what it takes to create a great candidate experience.

Kevin Grossman, the President of Talent Board knows a lot about talent acquisition. First started in 2011, the nonprofit company is a research organization that's focused on the elevation and promotion of a quality candidate experience. They bring together benchmarks that highlight accountability, fairness and business impact around the world.

In this episode, Kevin shares trends in talent recruitment, the importance of communication during the hiring process, and why managers need to be in contact with new hires the minute an employee accepts their letter of offer.

Key Points From This Episode:

• High level trends in recruitment and attracting talent
• Communication during the hiring process matters
• The gap between application and response times
• The honeymoon period and high turnover rates
• Balance between automation efficiency and the human experience

Talent Board: https://www.thetalentboard.org/

LinkedIn: https://www.linkedin.com/in/kevinwgrossman/

Twitter: https://twitter.com/KevinWGrossman

Leveling Up

For more links, visit getmarlow.com/podcast 

Multinationals are great organizations to be involved in when it comes to learning the SOPs of your field, however startups offer a unique approach to work culture, SOPs and learning opportunities. Regardless of the level, when it comes to managing people it takes a lot of work, experience and trial and error.

Meet Badia Rebolledo, Chief People Officer at Krispy Kreme Mexico. She has three decades of experience in high level HR roles across a multitude of multinationals including Beiersdorf, Siemens, Nestle and Procter & Gamble along with working in FinTech.

In this episode, Badia shares her experience making the switch from structured multinationals to more integrated startups in FinTech, what the culture is actually like at Krispy Kreme, and the real work it takes to manage over 2000 employees.

Key Points From This Episode:

• Making the jump from multinationals to startups
• The development of Krispy Kreme within Mexico and globally
• How to actually manage HR with over 2000 employees
• Dealing with long term employees and changing work culture
• It’s not possible to make everyone happy

Leveling Up

For more links, visit getmarlow.com/podcast 

Coaching has become this really popular, super interesting, ubiquitous term that, because it's used so commonly, almost means nothing. Coaching in a leadership and lifestyle sense is really a partnership where two equals discuss challenges and come up with solutions to these problems. Coaches are there to serve as a guide and create structures for leaders or any clients, to flourish and achieve success in defining and reaching their goals.

No one knows this better than Chelsea Seid, co-founder, and head of coaching at Marlow. Chelsea works with current leaders and coaching clients to help them discover success in their own careers.

In this episode, Chelsea shares what coaching actually means, why coaching is similar to therapy but it takes on more of a mentorship role that offers clients the ability to grow within a strategic space, and what makes her own company unique.

Key Points From This Episode:

• What is coaching
• Why do leaders need coaching
• Is coaching similar to therapy or mentorship
• What makes Marlow unique in their approach to coaching

Links:

Leveling Up

For more links, visit getmarlow.com/podcast 

Is it possible to learn what it's really like to work with people when you have employees in the US,  France and Portugal? Enter Dashlane - a company focused on providing a simple solution for protecting passwords, personal info and all your data. What makes the company unique is their approach to remote work.

Ciara Lakhani, Chief People Officer at Dashlane, shares how her own experience as a customer with Dashlane landed her the opportunity to work with the organization in their talent acquisition department. She explains what life at Dashlane looks like working with a transatlantic team in a post-pandemic world and why it’s possible to have talent in Europe working for American-based companies.

In this episode, Ciara discusses the challenges and benefits of working with a transatlantic team, having asynchronous schedules, and leading with the principle of employee choice first. You'll hear Ciara share why serving all employees' interests and preferences is worth the small loss of efficiency as an acceptable trade-off because of the employee benefits in the long run.

Key Points From This Episode:

• Ciara explains how she ended up at Dashlane and how it enabled her to move to France during the middle of pandemic
• Multinational headquarters - why Dashlane focuses on even distribution of executives and the idea of equal importance across all it’s transatlantic offices
• Employee preference is the worth a loss in efficiency because it increases employee retention and satisfaction
• Employee retention beyond flexible working options
• Why the power of people feeling supported by their management is one of the top determinants of how happy employees are in their role and whether they thrive in their role
• The role of feedback in growth and promotion cycles at Dashlane
• Ciara shares the most important lesson she has learned after nearly two decades of HR experience

Links:

Dashlane

Leveling Up

For more links, visit getmarlow.com/podcast