• 1 minute 2 seconds
    Einleitung: Agiles IT-Service-Management
    Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:20 pm
  • 7 minutes 40 seconds
    Kapitel 01: Vorwort und Einführung
    Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:20 pm
  • 2 minutes 25 seconds
    Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM
    Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:20 pm
  • 6 minutes 47 seconds
    Kapitel 03: ITSM-Lösungen von Atlassian
    Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:20 pm
  • 4 minutes 30 seconds
    Kapitel 04: Self-Service
    Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:19 pm
  • 4 minutes 33 seconds
    Kapitel 05: Wissensmanagement
    Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:19 pm
  • 1 minute 28 seconds
    Kapitel 06: Anfragenmanagement
    Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:19 pm
  • 11 minutes 31 seconds
    Kapitel 07: Störungsmanagement
    Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:18 pm
  • 4 minutes 35 seconds
    Kapitel 08: Problem-Management
    Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:18 pm
  • 6 minutes
    Kapitel 09: Change Management
    Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:18 pm
  • 2 minutes 46 seconds
    Kapitel 10: Aufgabenmanagement
    Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick Schuh
    25 July 2018, 5:18 pm
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