Agiles IT-Service-Management

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Agiles IT-Service-Management

Paul Buffington, Swati Jain, Patrick Schuh

Podcast by Paul Buffington, Swati Jain, Patrick Schuh

1 minute 2 seconds

Einleitung: Agiles IT-Service-Management

Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:20 pm
7 minutes 40 seconds

Kapitel 01: Vorwort und Einführung

Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:20 pm
2 minutes 25 seconds

Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM

Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:20 pm
6 minutes 47 seconds

Kapitel 03: ITSM-Lösungen von Atlassian

Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:20 pm
4 minutes 30 seconds

Kapitel 04: Self-Service

Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:19 pm
4 minutes 33 seconds

Kapitel 05: Wissensmanagement

Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:19 pm
1 minute 28 seconds

Kapitel 06: Anfragenmanagement

Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:19 pm
11 minutes 31 seconds

Kapitel 07: Störungsmanagement

Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:18 pm
4 minutes 35 seconds

Kapitel 08: Problem-Management

Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:18 pm
6 minutes

Kapitel 09: Change Management

Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:18 pm
2 minutes 46 seconds

Kapitel 10: Aufgabenmanagement

Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick Schuh

25 July 2018, 5:18 pm
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