In this episode of the NetSuite Podcast at SuiteWorld 2025, we are joined by the NetSuite Customer Success team to discuss how they are helping businesses unlock the power of AI. The conversation marks an exciting milestone with the launch of NetSuite Customer Success AI Services! Nat Rosenthal, GVP of customer success at NetSuite, and Reg Singh, vice president of education services at NetSuite, share how customers can optimize their use of the suite with our education services including NetSuite Advanced Customer Support, Learning Cloud Support, and more.

On this episode of the NetSuite Podcast at SuiteWorld 2025, Craig Sullivan, GVP of product management at NetSuite, and Patrick Puck, GVP of AI strategy, engineering, and design at NetSuite, share how the next generation of NetSuite is here.

Brian Chess, senior vice president of technology and AI at NetSuite, and Gary Wiessinger, senior vice president of application development at NetSuite, join the NetSuite Podcast at SuiteWorld 2025 to share the latest product updates coming to the suite, and how AI in NetSuite is designed to meet you where you work, helping your business improve efficiency, clarity, and growth. They'll dive into how NetSuite is a platform where AI automates workflows, accelerates close times, and delivers predictive insights across finance and operations. Plus, they share how these latest updates are changing the way customers interact with NetSuite, and where the future of NetSuite is headed.

Get a sneak peak into the SuiteWorld 2025 product keynote! In this exclusive pre-keynote NetSuite Podcast, we'll preview what you can expect from the SuiteWorld 2025 product keynote. Hear what's ahead as Brian Chess, senior vice president of technology and AI at NetSuite, and product leaders gear up to reveal groundbreaking AI features and enhancements. Plus, learn about real-world success stories from EALgreen and Continental Battery Systems, who are using AI to break through business barriers. Tune in to discover how NetSuite is redefining what's possible for organizations everywhere!

At SuiteWorld 2025, the NetSuite Podcast welcomed Tim Naddy, vice president of finance at the Savannah Bananas, and Nick Araco, founder of CFO Alliance, for a dynamic conversation on finance leadership, innovation, and growth. Together, they shared how bold financial strategies can fuel creativity while keeping the business sustainable. Tim discusses what makes the Savannah Bananas more than a baseball team—how they scaled from selling just a few tickets to selling out major league stadiums nationwide, while also running merchandise, media, and live entertainment operations. He explains how NetSuite provides the foundation to manage multiple revenue streams and operational complexity while maintaining focus on fans and growth. Nick reflects on building CFO Alliance into a trusted network for finance leaders and shares how CFOs are navigating today's toughest challenges—from scaling globally to embracing AI. Both guests emphasize the importance of CFOs as storytellers who must balance data-driven insights with clear communication to drive organizational impact.

Kimberlee Duval, vice president of finance at Cymbiotika and Sam Levy, senior vice president of growth strategy at NetSuite, join the NetSuite Podcast at SuiteWorld 2025 to discuss the journey of one of the fastest-growing wellness brands. From rapid direct-to-consumer growth to breaking into major retailers like Target, Cymbiotika has transformed how it operates while staying true to its mission. Kimberlee shares how the finance team guided the move to NetSuite to support global expansion, streamline order management, and manage the complexities of sourcing ingredients across multiple currencies. With more than a dozen NetSuite implementations under her belt, Kimberlee explains how ERP has been the foundation for Cymbiotika's growth, including the role of NetSuite Advanced Customer Support (ACS) in driving ongoing success. Sam provides perspective on how NetSuite helps businesses like Cymbiotika navigate operational change, adopt AI, and scale efficiently. Together, they discuss how NetSuite's unified platform simplifies distribution, marketing, and financial management, while unlocking the flexibility wellness brands need to adapt to evolving business models.

Get a sneak peek into the SuiteWorld 2025 executive keynote! In this exclusive pre-keynote NetSuite Podcast, we'll reveal what's in store as Sam Levy, NetSuite's SVP of growth and strategy, is joined by industry leaders from Cymbiotika LLC, Savannah Bananas, Granite Partners, and Shopify. Discover the key topics and customer stories that will be highlighted—ranging from funding growth to global expansion—and learn how these businesses are thriving with an unstoppable "no limits" mindset. Tune in to get inspired and make the most of SuiteWorld 2025!

From the keynote stage to the podcast studio, Evan Goldberg, NetSuite founder and executive vice president, joins the NetSuite Podcast at SuiteWorld 2025! He shares why NetSuite was built for AI and dives deeper into the exciting AI innovations and product updates coming to the suite.

He shares how NetSuite has evolved from its early days above a hair salon to becoming the world's leading cloud ERP where business meets AI. Evan explains how NetSuite is helping businesses unleash the power of artificial intelligence and looks ahead to the future of NetSuite and AI.

John Herman, founder and CEO of BERO, joins the NetSuite Podcast at SuiteWorld 2025 to share how the fast-growing beverage brand is redefining what it takes to scale in today's competitive consumer market. From the early conversation with Tom Holland that sparked the idea for BERO, to expanding into major retailers like Target, John shares the pivotal moments that shaped the company's journey, and how the company has been using NetSuite since day one to gain a foundation of clarity, efficiency, and agility—helping the business make faster, better decisions.

Join us on the NetSuite Podcast for a front-row seat to all the excitement of SuiteWorld 2025! We're bringing you exclusive conversations with NetSuite executives and customers, along with a look at the latest product innovations and AI enhancements coming to the suite, and what this year's theme of "No Limits" means for our customers.

Discover how leaders across industries are using NetSuite to drive growth, manage complexity, and prepare for an AI-powered future. From global expansion strategies to financial transformation and supply chain optimization, these conversations highlight how businesses are adapting to change and unlocking new opportunities.

You'll also hear about the latest updates to NetSuite products, including how AI is embedded to improve efficiency, enhance decision-making, and empower teams to achieve more with less complexity. Whether it's executive perspectives, customer success stories, or a preview of product advancements, the NetSuite Podcast delivers the insights you need to prepare your business for what's ahead.

How NetSuite Helps OPIE Software Improve Patient Care

00:00:00:00 - 00:00:42:02

Unknown

Welcome to Perspectives on Health and Tech podcast. Brought to you by Oracle Health. In this series, we have conversations on creating a seamless and connected health care world where everyone thrives. Let's get started. Welcome to perspective Oracle Health and Life Science podcast. I'm your host today Danny Gladden. I'm a licensed clinical social worker and general manager of behavioral health and social care here at Oracle Health.

00:00:42:04 - 00:01:13:15

Unknown

As we step into the month of May, we recognize Mental Health Awareness Month, a time to raise awareness, reduce stigma, and highlight progress in mental health care. I'd also like to give a special shout out to our nurses across Canada and the U.S. as we celebrate National Nursing Week. Thank you for your unwavering dedication and compassion. Social workers and nurses make great teams.

00:01:13:17 - 00:01:45:04

Unknown

Today, we're honored to be joined by a leader in mental health care innovation. Please welcome Doctor Gillian Strudwick from Kim H. The center for Addiction and Mental Health, Canada's largest mental health and addiction teaching hospital and one of the world's leading research centers in its field. So, Jillian, welcome. Before we dive into big topics here, can you introduce yourself and tell us a little bit about the great workhappening at Kim?

00:01:45:06 - 00:02:12:14

Unknown

Thank you, Danny, and thank you for the opportunity to be a part of this great podcast. So I might break this into two sections. First, I'll introduce myself, and then I'll tell you a little bit about the organization that I'mfortunate to work for. So I'm Doctor Jillian Strudwick, I'm a registered nurse, and I've worked primarily in mental health clinical settings here in Toronto, Canada, and also in other parts of Canada and internationally.

00:02:12:16 - 00:02:41:21

Unknown

Currently, I am the inaugural Chief Clinical Informatics Officer at Kam H, representing our nurses and all of our non physician health disciplines like social work. And I have a couple of other hats as well. So one is that I'mthe head scientist of the Digital Mental Health Lab. And I'm also the scientific director of our Digital Innovation Hub, which is about really accelerating our work in this digital sphere and research practice, education and beyond.

00:02:41:22 - 00:03:10:04

Unknown

So that's about me. But I'll move on to talking about Kim H. So Kim H is CAMH, the center for Addiction and Mental Health, and it's Canada's largest mental health and addictions teaching hospital. We think Kim and I think there's lots to suggest that we're we're true in saying this, that we're world leading research and education center in mental health, and we're located right in the heart of downtown Toronto.

00:03:10:05 - 00:03:35:20

Unknown

But we serve people across our province, Ontario and across the country as well. So in terms of a few numbers that I'll share with you. We've had, just over 16,000 emergency department visits in the last year. Over 40,000 patients that were treated. Over 80,000 virtual care appointments. And I'll, I'll provide a few more numbers here as well.

00:03:35:21 - 00:03:59:20

Unknown

Almost 8000 rtms visits, 60 million and new research funds and more than a thousand articles published. I think you get the point that there's a lot going on at camp, and it's a great place to be. You know, I have been on your campus a number of times and always appreciate that your campus is right in the heart of of Toronto.

00:03:59:22 - 00:04:31:11

Unknown

In, in, in a bustling area. And I think there's there's no greater way to reduce stigma than, you know, placing, such a well-respected, mental health and addiction treatment organization right in the heart of the city. Whereas if you go to many other communities, you'll kind of see the mental health hospitals and treatment providers kind of on the outskirts of town, really appreciate, campus role right there in the heart of, Toronto.

00:04:31:13 - 00:04:55:13

Unknown

And I think this goes into something, Jillian, you speak about passionately, which is the idea that mental health treatment is social justice for our audience. Tell us what you mean by that. Why is it an important lens? Social justice. Which you view your work? Yeah. I think it's a quite an important point that you bring up, Danny.

00:04:55:15 - 00:05:24:18

Unknown

And it's something we're really proud of. Talking about that mental health work is social justice work. And so, part of doing social justice work is to be informed in this space. And part of being informed is understanding that mental illness disproportionately affects marginalized communities, who are also often facing barriers to things like accessing care. And this could be due to racism, poverty, stigma, geography.

00:05:24:18 - 00:05:59:06

Unknown

And I could continue. So on and so forth. So and Kim H. We see mental health is deeply rooted in social justice because access to care, dignity and treatment and prevention are, are not, equitably distributed. Kim advocates for policies and systems change that ensure mental health care is not a privilege, but but a right. And so that's really our social justice lens, framing and shaping the last few statements that I made.

00:05:59:08 - 00:06:31:01

Unknown

So, we have done some work more recently, in the last couple of years on dismantling anti-Black racism, which has become a more formalized organizational commitment. And so I'll just read a section from one of our documents around dismantling anti-Black racism. And, excuse me for it sounds like I'm reading here because I'm reading from a document, but, system, systemic anti-Black racism is a barrier to high quality health care for black patients at Kim H.

00:06:31:01 - 00:06:57:09

Unknown

And across the health care system, the data lay bare with those in black communities have signaled for decades discrimination and oppression based on race delays, care and harms individuals on their way to recovery. Racism also has a negative impact on the quality of work life for black staff. Beyond the damaging emotional and psychological consequences. It limits their career trajectory and it goes on from there.

00:06:57:11 - 00:07:30:21

Unknown

And so I bring this out as one of the many initiatives that the organization is committed to. And as a result ofthis commitment, this public commitment. You can read what I just read on on our website, Kamchatka, that there's a number of activities that the organization is doing everywhere, from doing offering more culturally appropriate therapies to education for staff, staff, support groups, creations of processes that support equity, lots of advocacy work with the government.

00:07:30:23 - 00:07:58:14

Unknown

And so a lot of this work is ongoing. But this gives you sort of a more grounded, more concrete example of some of the the ways in which we look at social justice as being so related to mental health. My goodness, you know, the, the, the social work, the social worker in me is just grinning from ear to ear, as you describe, you know, the foundation in which camp is, is caring for folks.

00:07:58:14 - 00:08:34:14

Unknown

You know, I'm, still like, licensed, clinician. And I'm licensed in Missouri and Alaska. And, you know, particularly I think about, state like Alaska, with a disproportional number of folks who are part of, who are Alaska Native. And we see, you know, those communities so much generational trauma and the impact, you know, and the impact that oppression, you know, has on, sort of repeating traumatic occurrences across the generations.

00:08:34:14 - 00:09:04:15

Unknown

And so, so very important, I think, an important perspective to look at the, the experience of mental health and the treatment of mental health through, social justice lens. Jillian, I just appreciate that that, that that is a focus of, Kim H. And I'm, I'm sure the indigenous populations, your organization works with, you see a similar, you know, similar experience in the those in the, in Alaska here.

00:09:04:17 - 00:09:32:18

Unknown

Now, as we pivot here thinking about, you know, you're you're I think the work you're describing from a social justice perspective is innovative. It seems like Kim is always at the cutting edge of innovation. We're a technology company. And so, you know, from a technology innovation perspective, what do you seeing? What's Kim H doing? Great question, Danny.

00:09:32:18 - 00:10:14:05

Unknown

And because of my various roles at the organization, I get excited about this kind of a question. And it also describes the work that I'm doing every day with my colleagues, with our patients, their family members, and others across the organization. So yes, we're always interested in how we can use technology and to innovate with technology, but we do that so we can achieve various things, and the things that we want to achieve are being able to improve access to care so we can see more patients because, probably unlike or not unlike various organizations in the rest of Canada and in the US, we have long waiting lists for care.

00:10:14:07 - 00:10:39:21

Unknown

The second is to be able to improve the quality of care. And not to say that care isn't good already, but more that as we learn and develop evidence and get feedback from our clinicians, from our patients, we can then integrate that into care. So that's the second piece. The third is to improve the patient experience. And the fourth is to really personalize care.

00:10:39:22 - 00:11:03:06

Unknown

So when we think about how we innovate with technology, we're really looking to see if we can do those four things. And yes, there's other I'll, you know, other reasons. You invest in technologies for various efficiencies and cost savings. But I'm going to talk about more work, on that. The earlier four points that I described. So maybe I'll provide a couple of concrete examples.

00:11:03:06 - 00:11:31:05

Unknown

The first one is thinking about and the opportunity that we have by embedding wearables into to, care processes. So these are things like aura rings or Fitbits. You know, it doesn't matter which company it is. There's lots of wearables out there, but embedding them into care processes so we can look at, sleep and activity, which are often impacted when people have symptoms of depression or anxiety.

00:11:31:07 - 00:11:55:17

Unknown

And so we hope I can use this information to better understand someone's individual patterns, which could really help us tailor their treatments, as you can imagine. But also be able to identify early when a treatment may be starting to take some effect, or an early warning sign, or an indicator of someone potentially falling ill or relapsing. Lots of potential in that space.

00:11:55:17 - 00:12:26:15

Unknown

And where we're getting going, primarily in the research domain in the wearable space. So that's sort of one concrete example. Another concrete example is rtms. So Kim H has been a leader in the space and doing brain stimulation research for a number of years. Our TMS and case, listeners aren't familiar with it. It's a noninvasive treatment. It uses magnetic fields to stimulate very specific regions of the brain.

00:12:26:17 - 00:12:52:15

Unknown

And it's been shown to be particularly effective for people with treatment resistant depression. So these are individuals who have not responded well to medication or therapy alone. And so to date, we've had about 8000 individuals last year who have received our TMS. So we're thinking about it from advancing the science, treating individuals, of course, and doing lots of advocacy work.

00:12:52:17 - 00:13:19:15

Unknown

The third example I'll provide is around the app space. So there's a lot if you were to type in depression or anxiety into any app library, you're going to see lots and lots of apps, most of which don't have a scientific backing to them. Some of which may actually be a waste of time to engage in. And so it's also really hard to make sense of that app landscape.

00:13:19:17 - 00:13:51:14

Unknown

And so we've been working to develop and integrate into clinical care processes, apps that have that evidence based behind them and have some sort of a portal or interface with clinicians. So that the data can be used for care purposes. So we've got one called my change plan, for smoking, cessation of behavioral modifications. We've got one called app for independence, which is a platform for supporting people with complex behavioral and mental health conditions.

00:13:51:14 - 00:14:25:15

Unknown

And it's currently used for recovery process with individuals with psychosis and schizophrenia and now opioid use disorders. And then we also have another app called Hope by Kim Age, which is a safety planning intervention for people at risk for suicide. So there's you know, that doesn't, cover all the ads, but gives you a sort of a flavor of the various apps that we've been working on so that there's the credibility, the science, and the engagement and feedback loop, for those particular areas.

00:14:25:17 - 00:14:49:06

Unknown

And then finally, that last one I want to talk about is our electronic health record. So we use, Oracle Health platform. And we're really thinking about how we can optimize our use of it for the best experience for clinicians and patients alike, including this concept of open notes through our patient portal. So where patients can see their notes and so.

00:14:49:10 - 00:15:30:09

Unknown

Well, if you're in the US and thinking, well, this is the normal form for us, it's not quite the norm for folks in other countries. It's optional in Canada to share mental health notes. And so we're showing some real leadership by identifying how best we can do that and opening up our notes. So I'll just close on this topic, Danny, by just saying that importantly, we're taking a human centered approach and we're doing this work, whether it be an apps, wearables with our EHR or that we're co-designing with patients and clinicians to ensure that they're usable and they meet the needs that are the most pressing needs, but also that we deliver and implement

00:15:30:09 - 00:16:00:06

Unknown

technology that allows us to provide compassionate care. Because I think when we think about technology, it'soften this sort of antithetical approach to compassion and really wish we are showing that to be able to deliver compassionate care in this day and age, we have to be innovative in our use of technology. Well, what a what, just what a robust list of, of innovation.

00:16:00:06 - 00:16:27:05

Unknown

You know, the committee is, is sponsoring. I'm not not at all surprised, Gillian, knowing you're knowing your history. You know, Gillian, maybe a part two to this conversation. Separate a separate podcast can be sort of on the intersection of social justice and technology. You know, we, we regularly describe some justphenomenal innovation, consumer facing innovation.

00:16:27:07 - 00:16:55:00

Unknown

And, and yet we know that there's, there's consumers of care, that don't always get to take advantage of the latest and greatest innovation, the, the wearables or access to a device to allow, you know, portal or, or ortelehealth, you know, lack of hardware, lack of bandwidth, lack of sort of knowledge or trust in the available tools.

00:16:55:00 - 00:17:26:18

Unknown

So, you know, maybe we can well, bookmark that, I think for another day. But in the area of innovation, you know, so cam was part of our clinical AI work group for behavioral health. This was a year long process. You know, Oracle's been an AI space for, for for many, many, many years. You know, I'm sitting in a marriott right now where, you know, I used Oracle tools to check in and to engage with, the Marriott staff.

00:17:26:18 - 00:17:50:19

Unknown

And so Oracle knows a thing or two about AI. And it's taken what they know about AI and applied it to health care. And we Oracle Health and Cam and others have taken that and and morphed it for behavioral health. Soour clinical AI agent today is available in the US in behavioral health used across a number of behavioral providers.

00:17:50:19 - 00:18:18:23

Unknown

I think to date we've had nearly 20,000, medication management notes, that were documenting documented using Oracle Health's clinical AI agent. So what's MH thinking about, from an AI perspective? Oh, we'rethinking about lots from an AI perspective. And I will just note that while you're sitting at a marriott, I'm sitting at the hospital right now and on the overhead speaker is a code being called the.

00:18:18:23 - 00:18:49:04

Unknown

Apologies if you can hear that. We are really quite excited about the potential for AI and what it could bring for things like research, education, of course clinical care and how we operate and potentially achieve some efficiencies. So I think there's a whole bunch of areas where we see the potential for AI. We're fairly early on, early on in our journey, but we're setting up all the right infrastructure so that we can accelerate more quickly.

00:18:49:06 - 00:19:18:04

Unknown

The first is that we recently launched just this month, a BMO chair in artificial intelligence and mental health. So that's a research chair role specifically for AI in mental health. And I believe it's the first and only in Canada at this time. So Doctor Tristan glittered as the, inaugural chair. He's an AI computer scientist, researcher and engineer, highly collaborated with, clinicians.

00:19:18:04 - 00:19:45:03

Unknown

I think we have high expectations for what, this role will achieve. We're also hiring for an AI scientist. So from a research perspective, I think we expect big things. And I'll have more to report back on Danny, in the not too distant future around that one. In terms of education, we currently have a digital mental health, and I certificate program, which is free and currently available on our website.

00:19:45:03 - 00:20:10:07

Unknown

So, folks here who are listening are welcome to go to Kamchatka and hook and can navigate to finding the digital Mental health and AI certificate program. And that's really thinking about mostly for clinicians who are working in this space where there's more AI tools available for them to develop their competencies and thinking about how to use them within their clinical practice.

00:20:10:07 - 00:20:52:06

Unknown

And so and we're getting sort of our baseline of folks ready so that, we're able to really, accelerate in this space. And then, I'll just mention one thing. Lastly, and while we don't have anything concrete yet to share the the potential of AI scribes and ambient scribes and using this sort of technology to free up our documentation, time for essentially all clinician types is of big interest, not just the documentation, but also other tools like being able to do note summarization, querying the electronic health record of the patient record.

00:20:52:08 - 00:21:13:09

Unknown

So I think all of these sorts of things are interesting for us. And our clinicians would jump on at scale. These sorts of things can have a big impact. And I'll give you an example. Not too long ago, we did a fairly small change in our EHR and IT result, and that was about nurses reducing their documentation time.

00:21:13:10 - 00:21:44:08

Unknown

We took out some particular areas of a power form. It resulted in a couple of seconds per power form that nurses were not documenting anymore. But when we calculated the total time savings over the course of the year for nurses, it was the equivalent of a full time nurse by just doing that small change. And so if we think about that's just a really small example, that we saved a full 1.0 full time equivalent of nursing time.

00:21:44:10 - 00:22:14:00

Unknown

If we did that at scale by using ambient scribes, by doing things like note summarization and querying, we could really take that to the next level and save large amounts of time, which we hope, could really support clinicians in being even more engaged, less burnout, you know, the list goes on. So, of course, in doing any of this work in AI, we need to be mindful of risk and bias ethics.

00:22:14:02 - 00:22:38:09

Unknown

So there's a lot to be mindful of there. And sharing. We keep mental health care human. And so we're really making sure we're getting this right. We're starting our journey to ensure that we have all these various safeguards in place. But I will say it's a really exciting place to be. There's some very cool tools coming out, and I can't wait to get my hands on them.

00:22:38:11 - 00:23:10:05

Unknown

Yeah. Jillian, we are so excited. You know, our psychiatrists, psychiatric nurse, practitioners, nurses, social workers, case managers, therapist all benefiting today from use of Oracle Health's clinical AI agent. So thank you for sharing those insights. Now, before we close, we want to remind our listeners that if you or someone you know is struggling, help is available in the US, you can call or text 988 20 473 65 988.

00:23:10:05 - 00:23:40:12

Unknown

The Suicide and Crisis lifeline in Canada. Also 988 20 473 65. It is, interestingly enough, 988 in Canada is provided and managed by Kam H. To ensure that no one has to face a crisis alone, trained responders are there for support. Doctor Gillian Strobel, thank you for sharing your insights and for the work you and chemistry doing every day to make mental health care better, smarter, and more just.

00:23:40:14 - 00:24:09:23

Unknown

And thank you to our listeners for tuning in. Take care of yourselves and each other. That's all for this episode of Perspectives on Health and Tech Podcast. Be sure to subscribe to catch all our future episodes! For more information from industry experts, visit oracle.com, forward Slash Health and oracle.com/life Hyphen Sciences, or follow Oracle Health and Oracle Life Sciences on social media.

00:24:10:00 - 00:24:21:19

Unknown

Thank you for listening and join us again for the next insightful episode of Perspectives on Health and Tech.