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Total Success Training

Total Success Training

We have produced a series of podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets taken from actual training courses where our trainers discuss topics, tips, techniques and strategies with our course delegates and give you the listener, a real insight into the world of appraisal training.

  • 10 minutes 55 seconds
    Telephone Skills - Managing Customer’s Expectations
    In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations: Topics include: - Providing great service - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way
    17 July 2018, 3:38 pm
  • 11 minutes 8 seconds
    Assertiveness Skills - Motivation Strategies
    In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses how important it is to create a mental list of things that allows them to put things into perspective and what to do with the list. The list includes qualities and achievements and recognising these things and using them as confidence boosters.
    17 July 2018, 3:10 pm
  • 7 minutes 15 seconds
    Assertiveness Skills - Assertive Strategies
    In this live podcast, Total Success’s Senior Trainer, Warren Wint shows delegates how to: - State objectives in the positive - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way
    17 July 2018, 3:06 pm
  • 18 minutes 55 seconds
    Assertiveness Skills - Body Language and Communication
    In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the two elements of assertive behaviour: - What it looks like – body language - How it comes across – vocally - This podcast also explores the different behaviours between - Aggressive, Passive and Assertive people and the quickest and easiest mechanisms to becoming assertive.
    17 July 2018, 3:05 pm
  • 6 minutes 44 seconds
    Appraisal Skills - Constructive Criticism pt. 2
    In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about dialogue. Topics include: - Taking down barriers - Showing evidence back up points of view - Reacting accordingly to somebody’s performance - How to build a framework for future constructive criticisms that you want to build
    17 July 2018, 2:54 pm
  • 13 minutes 14 seconds
    Appraisal Skills - Benefits and Pitfalls
    In this live podcast, Total Success’s Senior Trainer, Warren Wint is demonstrating the purpose and benefits of the appraisal process. - Instilling the benefits to the appraisee’s - Influence and persuasion - Managing the process of communications - Selling the benefits of appraisals - Why appraisals fail - The main reasons for failure
    17 July 2018, 2:50 pm
  • 9 minutes 51 seconds
    Train the Trainer - Training Benefits
    In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the benefits from training, how to be clear about the benefits, the benefit of investing in training and the operational and motivational benefits of training.
    17 July 2018, 2:38 pm
  • 4 minutes 38 seconds
    Train the Trainer - Difficult Trainees
    In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the different types of difficult individuals that can disrupt training such as: - The silent type - The monopoliser - The side tracker
    17 July 2018, 2:32 pm
  • 4 minutes 55 seconds
    Time Management - Time Stealers
    In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about daily time stealers that we allow to interrupt our time such as: - Phone calls - Personal visitors - Procrastination - Indecision
    17 July 2018, 2:11 pm
  • 5 minutes 22 seconds
    Time Management - Priorities
    In this live podcast, Total Success’s Senior Trainer, Warren Wint identifies the difference between importance and urgency through using the time management matrix .
    17 July 2018, 1:58 pm
  • 6 minutes 58 seconds
    Time Management - Daily Planner
    In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about daily planning Topics include: - Diary control - Scheduling - Time management principles - Controlling your daily time
    17 July 2018, 1:57 pm
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