The third and final episode in a special three-part series exploring the luxury resorts of Riviera Nayarit.

In this episode of the Know Zone Podcast, Royer Segura, Director of Sales & Marketing for Siari, a Ritz-Carlton Reserve, joins Caroline Massey for a closer look at this secluded luxury resort set between the Sierra Madre mountains and the Pacific Ocean.

Royer shares what sets the Ritz-Carlton Reserve experience apart, the accommodations and immersive experiences that define a stay at Siari, and the types of travelers who may be the best fit for the resort. The conversation also looks ahead to new experiences, upcoming developments, and what travel advisors should have on their radar.

Tune in for firsthand insight into Siari, a Ritz-Carlton Reserve, and helpful takeaways for matching clients with this distinctive resort as the Know Zone Podcast wraps up its three-part journey through Riviera Nayarit and the luxury found throughout the destination.

In this episode of the Know Zone Podcast, Francy Gerdts, Director of Leisure Sales US & Canada at Meliá Hotels International, joins Caroline Massey to explore standout Meliá properties across Spain and Italy.

From Madrid, Seville, and Ibiza to Rome and Milan, Francy shares insight into each property, including its distinctive features, ideal guests, and signature experiences. The conversation also explores what sets the Meliá portfolio apart, along with upcoming additions to Classic's preferred portfolio and seasonal experiences advisors can look forward to.

Learn more about:

• Palacio de los Duques Gran Meliá — Madrid, Spain
• Hotel Fénix Gran Meliá — Madrid, Spain
• Hotel Colón Gran Meliá — Seville, Spain
• ME Ibiza — Ibiza, Spain
• Villa Agrippina Gran Meliá — Rome, Italy
• Palazzo Cordusio Gran Meliá — Milan, Italy

Tune in for hotel highlights, destination inspiration, and insights to help travel advisors get to know Meliá Hotels International and confidently match clients with the right property for their next European vacation.

In the second episode of In Good Company, Emily Harris, Business Development Manager at Classic Vacations®, sits down with Marie Smith, Strategic Account Manager for Host Accounts, to explore how host agency advisors can make the most of their relationship with Classic and build stronger, more strategic supplier partnerships.

Marie takes listeners behind the scenes of Classic's Host Account team, explaining the role of a Strategic Account Manager, how the team supports host organizations and their affiliated advisors, and what that support can mean for an individual advisor's business. She also shares insights from her paper, "The Advisor-Supplier Partnership: Structure, Strategy, Success," including practical ways advisors can turn supplier relationships into valuable business partnerships.

Stay tuned for future episodes of In Good Company, where members of the Classic Vacations® Sales team come together to explore the topics, trends, and strategies travel advisors want to hear most.

The second episode in a special three-part series exploring the luxury resorts of Riviera Nayarit.

In this episode of the Know Zone Podcast, Melissa Krueger, CEO of Classic Vacations®, reflects on her stay at Grand Velas Riviera Nayarit during Classic Vacations' President's Club, where Classic's top-producing Reservations agents gathered for a few days of celebration and connection. Melissa shares what stood out during her stay, what made the resort a memorable setting for the event, and why Grand Velas continues to be a strong fit for Classic advisors and their clients.

Gina Jimenez, Director of Sales & Marketing at Grand Velas Riviera Nayarit and Casa Velas, also joins the conversation, offering an insider's perspective on the resort's approach to luxury all-inclusive hospitality, renowned culinary program, ideal guest, and longstanding partnership with Classic Vacations®.

Tune in for two perspectives on Grand Velas Riviera Nayarit and helpful insights for matching clients with this elevated all-inclusive resort. Stay tuned for part three of this special Riviera Nayarit series.

In this special in-destination episode of the Know Zone Podcast, Marie Smith, Strategic Account Manager for Host Agencies at Classic Vacations®, brings listeners along on a familiarization trip to the British Virgin Islands, featuring stays at Peter Island Resort and Oil Nut Bay.

Throughout the journey, Marie sits down with travel advisors on the FAM to hear their firsthand perspectives on the resorts, memorable moments from the trip, and their experience traveling with Classic.

Hear firsthand from:

• Eva H., a Classic travel advisor
• Lauren D., a Classic travel advisor
• Courtney C., a Classic travel advisor
• Lauren F., a Classic travel advisor

Tune in for resort insights, advisor perspectives, and a closer look at exploring the British Virgin Islands with Classic.

The first episode in the new In Good Company series, where the Classic Vacations® Sales team shares insights, expertise, and practical strategies to help travel advisors grow their business.

In this inaugural episode, get to know the people behind Classic as members of the Sales team introduce themselves, explain their roles, and share how they partner with travel advisors every day.

Hear from:

• Emily Harris, Business Development Manager
• Julie Bennett, Strategic Account Manager, Groups
• Kevin Brown, Business Development Manager
• Marie Smith, Strategic Account Manager
• Reagan Vasquez, Strategic Account Manager
• Sabrina O'Connor, Business Development Manager

Stay tuned for future episodes of In Good Company, where members of the Classic Vacations Sales team come together to explore the topics, trends, and strategies travel advisors want to hear most.

The first episode in a special three-part series exploring the luxury resorts of Riviera Nayarit.

In this episode of the Know Zone Podcast, Melissa Krueger, CEO of Classic Vacations®, reflects on her family's stay at One&Only Mandarina, sharing firsthand insights into the resort's spectacular Private Homes and why they're an exceptional choice for family vacations, multigenerational travel, and milestone celebrations.

Alejandra Esquivel, Director of Sales and Marketing at One&Only Mandarina, also joins the conversation, offering an insider's perspective on the resort's unique setting, personalized experiences, and thoughtful details that make One&Only Mandarina one of Mexico's most extraordinary luxury resorts.

Tune in for an inside look at One&Only Mandarina, expert insights into its Private Homes, and inspiration for matching clients with one of the most distinctive luxury resort experiences in Riviera Nayarit. Stay tuned for part two of this series.

In this special in-destination episode of the Know Zone Podcast, Reagan Vasquez, Business Development Manager at Classic Vacations®, takes listeners along on a familiarization journey through Spain, exploring some of the country's most iconic cities and luxury hotels.

Recorded throughout the trip, this episode features conversations with leading hotel partners, who share what makes their properties unique and the distinctive experiences they offer travelers.

Hear firsthand from:

• Moisés Montoro, Sales Manager, Le Méridien Barcelona
• Eva Gutierrez, Commercial Director, and Martín Peretiatko, Sales Executive, Nobu Hotel Barcelona
• Mercedes Palenzuela, Sales Director, Hotel Colón, a Gran Meliá Hotel
• Lola Guillena, Sales Manager, Hospes Las Casas del Rey de Baeza
• David Pizarro, Sales Manager, Palacio de los Duques, a Gran Meliá Hotel
• José Carlos, Cluster Sales Manager, Único Hotels, The Principal Madrid Hotel

Tune in for destination inspiration, insider perspectives from Barcelona, Seville, and Madrid, and firsthand insights into the hotels and experiences that make Spain one of Europe's most sought-after destinations.

In this special on-location episode of the Know Zone Podcast, Caroline Massey, Associate Social Media Manager at Classic Vacations®, takes listeners to Hotel Xcaret México for Classic’s 2026 Groups STAR Performers event. 

Bringing together top-performing travel advisors, hotel partners, and the Classic team, this episode explores the evolving world of group travel through discussions on emerging booking trends, the value of working with a travel advisor, and what makes Hotel Xcaret México an exceptional destination for groups.

Hear from: 

• Marilyn Cairo, VP of Sales, Groups and Host Business, Classic Vacations 
• Andrea N., a Classic travel advisor 
• Daniel Ortega, Sales Manager, Hotel Xcaret México 
• Ateet A. a Classic travel advisor 

Tune in for expert perspectives on the latest group travel trends, insights into Hotel Xcaret México, and conversations celebrating the value of trusted travel advisor relationships. Travel advisors interested in learning more about Classic’s STAR Performers events are encouraged to connect with their Classic Sales Representative.  

In this special on-location episode of the Know Zone Podcast, Caroline Massey, Associate Social Media Manager at Classic Vacations®, takes listeners to Save the Date LIVE 2025, hosted at the stunning Hotel Xcaret Mexico.

Bringing together travel advisors and hotel partners, this episode explores the world of destination weddings — from emerging trends and advisor insight to the experiences that make these resorts unforgettable settings for couples celebrating their big day.

Recorded throughout the event, the conversations highlight the trends, partnerships, and perspectives shaping the future of destination weddings and romance travel.

Hear firsthand from:

• Melissa E., travel advisor 

• Barbara Guadarrama, Corporate Associate Director of Weddings, Xcaret 

• Meagan C., travel advisor

• Robin B., travel advisor 

• Denys Montes de Oca, Executive Corporate Director of Sales & Marketing at Velas Resorts 

• Ana Morales, Luxury Account Manager at The Palace Company 

Tune in for destination wedding insight, resort highlights, and perspectives from advisors and partners helping couples create unforgettable celebrations in Mexico and beyond.

In this special on-location episode of the Know Zone Podcast, Caroline Massey, Associate Social Media Manager at Classic Vacations®, takes listeners to Zemi Miches Punta Cana All-Inclusive Resort in the Dominican Republic for E3: Elite. Education. Experience. HOST.

Recorded throughout the event, the episode offers a closer look at what makes E3 HOST such a meaningful experience, bringing together travel advisors and hotel partners for immersive learning, connection, and firsthand product discovery.

Hear firsthand from:

• Melani Aquino, Director of Sales, Zemi Miches Punta Cana All-Inclusive Resort

• Alicia W., travel advisor

• Gina Johnson, Senior Manager Weddings and Celebrations – All-Inclusive, Hilton All-Inclusive Resorts 

• Dahiana Villalona, Sales Manager, Secrets and Dreams Playa Esmerelda 

• Margo C., travel advisor

Tune in for perspectives from both advisors and partners, along with destination insight from the Dominican Republic and a behind-the-scenes look at the E3 HOST experience.