Podcast by Chris Schembra
In this conversation, Chris Schembra interviews Enrico Galasso, the CEO of Peroni, an iconic Italian beer brand. They discuss Enrico's new book, “Per I Prossimi 175 Anni”, the importance of empathy and meaningful connections in leadership, and the challenges and opportunities of managing a brand with a long history. Enrico emphasizes the need for leaders to be adaptable, to learn from both successes and failures, and to create a culture of connection and psychological safety. They also explore the value of investing in a premium experience and the role of emotions and experiences in building a brand.
Enrico talks about Peroni's efforts to translate the Italian lifestyle into a global success, focusing on rugby and Ferrari as partnerships that embody the brand's values. He emphasizes the importance of empathy in leadership and shares his personal journey of becoming more empathic. Enrico's purpose is to leave a better place for future generations and to give his children the opportunity to be happy. The conversation highlights the power of authenticity, simplicity, and connection in leadership.
Support Enrico’s New Book HERE
https://www.store.rubbettinoeditore.it/catalogo/per-i-prossimi-175-anni/
Takeaways
Sound Bites
Chapters
00:00 Introduction and Earthquake
01:10 Welcoming Repeat and New Listeners
03:36 Enrico's Book and Peroni's History
04:15 Expressing Gratitude to Enrico's Father
07:18 Remembering Challenging and Great Moments in Peroni's History
10:15 Understanding the Present Moment and Building the Future
12:25 Learning from Successes and Failures
13:24 Managing Ambiguity and Elevating Excellence
15:35 Creating a Culture of Connection and Horizontal Leadership
19:10 Avoiding Excuses and Investing in People
21:22 Investing in a Premium Experience and Building a Brand
23:25 The Shift Towards Premiumization
25:18 Investing in People's Well-being and Talent
25:45 Translating the Italian Lifestyle into Global Success
26:42 The Power of Rugby and Ferrari in Peroni's Brand
31:36 The Importance of Empathy in Leadership
41:24 Leaving a Better Place for Future Generations
45:34 Authenticity, Simplicity, and Connection in Leadership
In this episode of Gratitude Through Hard Times, we're thrilled to welcome Lisa Besserman, a luminary in both the technology and venture capital worlds. Lisa, the Founder of Startup Buenos Aires—which was successfully acquired—has made remarkable strides in the tech industry, earning her a spot among Business Insider's "Top 100 Most Influential Women in Tech," alongside notable figures like Sheryl Sandberg and Arianna Huffington. It's worth noting, with a humble chuckle, that she ranked #94 on this illustrious list.
Currently, Lisa serves as the Head of Innovation at JP Morgan Chase Operations. In her role, she collaborates with startups and leverages emerging technologies to address complex challenges within the world's leading financial institution. Before this, she was the Managing Director at Expa VC, a venture fund and startup studio with a $350M investment focus ranging from pre-seed to series A startups.
Lisa's entrepreneurial spirit was sparked as the Founder and CEO of Startup Buenos Aires, an accelerator program designed to nurture and connect startups across Latin America. Her influence and insights have been recognized by NBC, Bloomberg TV, Reuters, Entrepreneur Magazine, Forbes, and CNN, and she's shared her knowledge through guest lectures at prestigious institutions like NYU, MIT, Northwestern, Harvard, Berkeley, and the University of Pennsylvania.
Aside from her professional accolades, Lisa shares her personal journey to Everest Base Camp in this episode. She delves into the essence of mountaineering versus hiking, the value of setting finite goals, and the emotional rollercoaster of nights spent on the mountain. Lisa's story is a testament to the power of living in the moment, embracing challenges, and the profound impact of pursuing meaningful goals.
Takeaways
Chapters
00:00 The Dream of Everest
03:20 Mountaineering as a Finite Goal
05:22 Atelic Activities
06:22 Finding Calm in the Midst of a Daunting Goal
08:57 The Moving Goalpost of Success
11:21 The Challenges of Nights on the Mountain
13:41 Type 1 Fun vs Type 2 Fun
15:42 The Desire to Achieve
17:04 Living in the Present
19:44 Stepping Out of the Future and into the Present
22:02 The Positive Benefits of Bucket List Achievements
23:23 The Impatience of the Impulsive World
27:14 Investing Time for Energy
33:16 Feeling Nothing at the Destination
39:48 The Trainer Who Took a Chance
42:07 Closing Remarks
Lisa's multifaceted life—from her accolades in tech to her adventures in the great outdoors—inspires us to pursue our passions, tackle formidable goals, and cherish the moments of tranquility along the way.
We’ve all experienced it: that feeling of being stuck on an endless treadmill. It can be soul-crushing, but our guest on this episode of Gratitude Through Hard Times is a peak performance coach is here to help us change the narrative heading into 2024. Erin Stafford, author of "The Type A Trap: Five Mindset Shifts to Beat Burnout and Transform Your Life," explains to Host Chris Schembra the underpinnings for her five mindset shifts. Each of her valuable techniques is designed to check and challenge the assumptions that leave us stuck in overdrive. You’ll learn how to interrupt hyper-focused pursuits, be agile in the face of dead-ends, let go of counter-productive self-criticism and celebrate the wins that are often all too fleeting. “Burn-out will keep knocking on our door. It’s not going anywhere,” says Erin, who has herself been on the frontlines as marketing director for a healthcare brand undergoing exponential growth, “but there are tools you can gather to get you out of that black hole.” Find out about the tools this dynamic keynote speaker uses to help business leaders connect with and honor their highest selves with an attitude of gratitude all along the way!
Ready to read Erin’s new book? Click here to get your copy of "The Type A Trap: Five Mindset Shifts to Beat Burnout and Transform Your Life." Or click here to book a discovery call!
If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to his newsletter, please visit this link.
Click hereto hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainers who have shared their human stories on Gratitude Through Hard Times.
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Erin Stafford is a marketing guru, burnout survivor and hyper-growth business leader. From working with the world’s highest achievers throughout her 20+ year career, being a Type A poster child herself and interviewing Olympians, start-up founders, Fortune 500 CEOs, leading researchers and celebrity coaches, Erin has seen firsthand how Type A personalities and constant over-achievement are coveted in the world of business, yet can lead to debilitating burnout. In addition to her current role as the head of marketing for the country’s largest healthcare staffing company, where she leads dozens of marketing professionals and has helped the organization grow by 9x in two years, Erin has made it her mission to help leaders, most recently with her book: "The Type A Trap: Five Mindset Shifts to Beat Burnout and Transform Your Life."
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Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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Nothing creates team buy-in more effectively than the “ownership mindset” espoused by our guest on this episode of Gratitude Through Hard Times. What’s the secret sauce? Kerry Siggins, CEO at StoneAge Inc., shares with Host Chris Schembra her powerful building blocks for cultivating workplace cultures rooted in accountability. It’s about caring – for colleagues, customers and ourselves – and ensuring that everyone feels seen and heard as well as empowered to act. She explains how StoneAge, an employee-owned manufacturer of waterjet tools and equipment for industrial cleaning based in Colorado, instills a sense of community and the safety to fail among its 250 employees (all of whom Kerry hopes to see become millionaires one day, thanks to their Employee-Owned Stock Plan, or ESOP). You’ll also hear all about Kerry’s latest passion project, her recently released book, "The Ownership Mindset: A Handbook for Transforming Your Life and Leadership." In it, she highlights her personal “hero’s journey” as well as hard-won lessons about how to conceive and execute corporate strategy. The formula includes several ingredients, the most important of which is learning how to formulate the right questions. Then ask, ask, ask again! Says Kerry: “You learn so much and quickly get to the root of what’s really going on if you’re curious. So that’s my superpower: Questions!” Find out how to find and foster an “ownership mindset” in your workplace by prioritizing gratitude, empathy, agency and curiosity. The show wraps up with a reminder from Chris that in today’s business global environment, these aren’t just soft skills, “they’re the hard skills needed to instill an ownership mindset within your team!”
Click here if you’d like to grab a copy of Kerry’s just-released book, "The Ownership Mindset: A Handbook for Transforming Your Life and Leadership."
Or check out her podcast, Reflect Forward: Conversations on Leadership, at this link.
If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to our newsletter, please visit this link.
Click here to hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainerswho have shared their human stories on Gratitude Through Hard Times.
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Kerry Siggins is the CEO of StoneAge, Inc., a global leader in designing and manufacturing high-pressure waterblasting and sewer cleaning tools and equipment used in the industrial cleaning industry. StoneAge sells and supports its products throughout the world and has over 170 dealers in 45 countries. She is also the Vice President of the Waterjet Technology Association (WJTA). Kerry joined StoneAge in January of 2007 as the Director of Operations. In 2009, she was named CEO by StoneAge’s Board of Directors and has since led the company in building a robust global presence resulting in double-digit growth year over year. She recently acquired Breadware, an Internet of Things (IoT) product development firm based in Reno, NV.
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Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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Seek the stress. Scale with soul. Embrace your uniqueness. These are just a few of the pearls of wisdom flying fast and furious when Christina Luconi, Chief People Officer at Rapid7, visits with Host Chris Schembra on this episode of Gratitude Through Hard Times. Her self-awareness, strength and positive vision have not only been central to building out staff for some amazing startup companies (from inception through IPO). These are also the traits that have defined her full and fascinating life – whether taking her teen-aged daughters on a transformational trip to Tanzania or snatching life-giving lessons from a life-changing cancer diagnosis. This is a woman who brings her whole, authentic self to every interaction and in the process offers connection and empathy to others. You’ll learn about how Christina expresses gratitude and the powerful benefits it confers, rippling out in how she frames “negative autobiographical experiences.” Where did she find the courage to reinvent herself at the age of 14 without erasing who she was before? When did she realize that she held within her the ability to embrace things in tension and turn them into opportunity? Christina shares her journey and explains how she has been able to bridge her reality as the lone woman in many C-suites by staying true to her core values: “If you work hard enough, there aren’t a lot of boundaries you can’t overcome. IF you’re committed and drive towards that!” Tune in to find out why this Bostonian dynamo hopped in her car to pay Chris a visit. It’s a very special episode chalk full of “news you can use” and that you won’t want to miss!
Interested in hearing more from Christina? She offers a treasure trove of interesting perspectives in more than 200 LinkedIn posts you can find at this link.
Check out this brand new website to learn about the keynote topics and workplace leadership trends that are top of mind for Chris these days! And if you’re interested in having a 7:47 Virtual Gratitude Experience or subscribing to our newsletter, please visit this link.
Click hereto hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainerswho have shared their human stories on Gratitude Through Hard Times.
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Christina Luconi leads Rapid7’s strategic people initiatives as its Chief People Officer. She is responsible for the entire employee lifecycle, with critical focus on recruiting stellar talent, building and inspiring corporate culture, acquisition integration, and “scaling with soul.” Prior to joining Rapid7, Christina was the owner of People Innovations, an independent consulting firm focused on the creation of innovative people strategies for startups and high-growth companies, primarily in the high technology industry. Christina also served as Chief People Officer at @stake, a professional services security firm that she helped build from the launch through its acquisition by Symantec. She also played the role of Vice President of People Strategy at Sapient Corporation. Joining the company prior to its public offering, she was responsible for building the people-focused side of the company from the ground up, aligning business strategy with people needs. Christina also played a critical role as a member of the senior management team, focusing on the strategic and operational direction of the company as well as executing acquisitions, from due diligence through integration.
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ABOUT OUR HOST:
Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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Core values take center stage on this heartfelt episode of Gratitude Through Hard Times, featuring a highly successful entrepreneur whose accomplishments reflect his commitment to creating human connection. Rich Balot, CEO at Victra (the largest authorized retailer of Verizon products in the nation), is all about fostering innovation, collaboration and integrity – at home, on the job and in his community. That passion for doing the right thing infuses the ethic you’ll encounter at any of his 1,700 locations across all 50 states and in the dedication his 7,500 employees bring to their work. Host Chris Schembra gives us a window into what drives Rich – from his reverence for family to his belief in offering kids alternatives to traditional four-year college educations; from thoughts on how to build a great and growing company to why celebration is critical to making a meaningful life. “If you get a really well-functioning group of people together, you can get way more out of them and they can accomplish much more than they would individually,” says Rich, whose leadership and vision have secured for Victra a place on Inc. Magazine’s list of top 5,000 fastest growing U.S. companies every year over the past decade. Most of all, you’ll come away with the strong sense that – no matter the current economic, technological or political climate – we’re not meant to be in isolation or make the journey all on our own!
Don’t miss the far-ranging and fascinating topics that Rich and his team tackle in the Victra Blog. You may also be interested in supporting Haven at Blue Creek, an amazing nonprofit run by Rich’s wife, Colleen, that provides residential support for women in recovery.
Check out this brand new website to learn about the keynote topics and workplace leadership trends that are top of mind for Chris these days! And if you’re interested in having a 7:47 Virtual Gratitude Experience or subscribing to our newsletter, please visit this link.
Click here to hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainerswho have shared their human stories on Gratitude Through Hard Times.
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Rich Balot is a serial entrepreneur with a demonstrated history of building successful teams and businesses. Skilled in Business Planning, he also provides coaching expertise in sales and retail strategy as well as how to build a winning culture.
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ABOUT OUR HOST:
Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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Are you all in? Our guest, Valeria Torres, wants to know! As Director of Operations & Strategic Consulting at 8 Figure Firm – a fast-growing Atlanta-based provider of professional services for law firms – she is sharing with Host Chris Schembra the key ingredients for leadership success on this episode of Gratitude Through Hard Times. A research maven, Valeria explains the value in personality assessments and has stats to back up her approach to increasing workplace flow (and life flow, too, for that matter!). You’ll learn about the pivotal figures (shout out to her brother, Pablo) and very personal experiences that have shaped Valeria’s dynamic approach to life. She’s also teaching us how to managing through those inevitable “fight-or-flight” moments and highlighting the benefits that accrue to leaders (at law firms and everywhere else) who recognize the good in themselves and extend that gratitude out towards others. As we know, both from science and lived experience, an atmosphere of empathy in which people feel seen, heard and valued is an atmosphere of growth without limitation. Don’t miss this lively conversation with an industry thought leader whose unique perspective and suggestions will leave you clamoring for more!
Whether you’re looking for dedicated consulting, group coaching, marketing management or a mastermind experience, 8 Figure Firm was created by lawyers for lawyers. Founded by Seth Bader and Luis Scott, based on practices developed in their tremendously successful practice, they offer the tools you need to grow the legal team you desire!
In other breaking news, please join us in inaugurating a new phase of 7:47’s quest to help amazing companies build strong, connected client and team relationships. With the launch of ChrisSchembra.com comes an exciting opportunity to explore the power of asking the right questions and framing the important conversations. Founder Chris Schembra, the bestselling author of "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours," offers compelling keynotes on topics such as how to elevate workplace engagement by fostering human connection and why it’s critical to cultivate client relationships that are transformational – not just transactional!
If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to our newsletter, please visit this link.
Click hereto hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainerswho have shared their human stories on Gratitude Through Hard Times.
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Valeria Torres is the Director of Operations and Business Portfolio Consultant for 8 Figure Firm. She provides operations management methods to law entrepreneurs nationwide, helping them streamline their operations and strengthen their businesses’ portfolios. Using a specialized methodology, she fosters new ways of thinking and develops strategic opportunities and managing projects intended to enhance your law firm’s growth.
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Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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We’re shining a light on the difference between luck and blessings when Patty Arvielo, co-founder & CEO of New American Funding, joins host Chris Schembra on this episode of Gratitude Through Hard Times. Running the largest Latina-owned mortgage company in the U.S. while nurturing a network of younger women coming up behind her, Patty is all about leaning into humanness. She shares the many ways in which gratitude and empathy have served as beacons professionally, as a parent and throughout a 27-year marriage that embodies commitment and respect. You’ll learn about how Patty and her husband, Rick, founded New American Funding in 2003 and grew it into a juggernaut that has underwritten 250,000 mortgages worth $69 billion and employs 4,000 people – a majority of whom are women and 41% of whom are minorities. All this success is rooted in Patty’s intentionality around core values, like creating positive impact and improving the lives of others. Want to manifest abundance and overcome fear? Patty is here with words of wisdom and perspective you won’t want to miss!
You can learn much more about what Patty is up to and the mentorship opportunities she hosts by clicking this link to follow her on Instagram and following #WeAllGrow and the many initiatives she supports.
Cultivating moments of meaningful connection is hard – and perhaps not a value central to our workplace cultures. But if we show up in vulnerability and truth, we erase poverty of the soul while building great businesses!
If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to our newsletter, please visit this link.
Click hereto hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainers who have shared their human stories on Gratitude Through Hard Times.
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Patty is an award-winning entrepreneur and Co-Founder and CEO of New American Funding. A first-generation Hispanic, her path to mortgage industry began at age 16 with a hard-work ethic and an entry-level position at TransUnion Credit. From there, she landed a job at a prominent mortgage company, where she would rise through the ranks and learn the business from the ground up, eventually becoming branch manager and assistant vice president. In 2003, Patty and her husband, Rick Arvielo, launched their own mortgage company, New American Funding. In the years since, Patty has helped transform the company into one of the largest independent mortgage lenders in the United States today with a servicing portfolio of over 250,000 loans for $69 billion. She also oversaw the creation and expansion of the company’s retail lending operation, which grew a small local operation to a national powerhouse with more than 170 locations and thousands of employees across the country. Today, Patty oversees nearly 4,000 employees, 54% of whom are women and 41% who are minorities.
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ABOUT OUR HOST:
Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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Are you ready to awaken your greatness? On this episode of Gratitude Through Hard Times we learn why Darleen Santore – known affectionately as “Coach Dar” – is all about cultivating self-awareness and clarity – not tomorrow, but today! A bestselling author, she mentors professional athletes at the peak of their careers as well as C-suite leaders across a spectrum of Fortune 500 companies. Host Chris Schembra invites Coach Dar to share insights into the 9 Principles that form the basis for her powerful new book, "The Art of Bouncing Back: Find Your Flow to Thrive at Work and in Life -- Any Time You're Off Your Game." We’ve all experienced – and will continue to experience – adversity. That’s just part of the human condition, explains Coach Dar. The question is: Are we willing to do the work and bring the awareness? Do you have the toolkit to ensure “Setbacks don’t define you. Comebacks only refine you.” If not, you’re in luck! You’ll come away from this compelling conversation with actionable ideas to help propel you through even the toughest downturns (which Coach Dar, who has battled back from three strokes, understands very intimately). Based on decades of experience as an occupational therapist, mental strength and conditioning coach, her book is full of scorecards, exercises and a concrete framework to help us find our flow and thrive – even (or especially) when we’re facing hard times! Here’s your invitation to increase mental toughness, resilience and a sense of wellbeing. Embrace your “why” power!
Visit this link if you’d like to order Coach Dar’s empowering book full of tips to shift your mindset and ensure peak performance, "The Art of Bouncing Back: Find Your Flow to Thrive at Work and in Life -- Any Time You're Off Your Game."
If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to our newsletter, please visit this link.
Click here to hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainerswho have shared their human stories on Gratitude Through Hard Times.
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Known as “Coach Dar,” Darleen Santore helps individuals gain mental strength, clarity and focus in order to live well, lead well and reach new heights. She believes the key to achieving goals and dreams is to Raise the Bar in our thinking and daily approach to life through customized coaching techniques. Coach Dar has spent the past 24 years as an occupational therapist, personal development, and mental strength & conditioning coach helping thousands reach their fullest potential. Her clients range from Fortune 100 executives, artists, professional athletes to high school and college students as well as large organizations.
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ABOUT OUR HOST:
Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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Welcome to another insightful episode of 'Gratitude Through Hard Times,' where we explore the profound impact of emotional intelligence in leadership and its role in fostering meaningful connections within the workplace. I'm thrilled to introduce our esteemed guest today, Cinzia Beretta, a true trailblazer in the world of global communications and people operations.
With over two decades of experience, Cinzia has not only honed her expertise in culture, employee engagement, talent growth, and leadership development, but she has also become a champion of emotional intelligence. Her passion for her Italian heritage and her remarkable journey within a multinational American company have provided her with a unique perspective on the power of EQ.
In this episode, we have the privilege of delving into Cinzia's wealth of experience and wisdom. She will share practical insights on how to leverage emotional intelligence to transform leadership styles and achieve remarkable results. Cinzia's approach is grounded in authenticity, empathy, and self-awareness — key pillars of EQ that can revolutionize the way we connect with others.
In a world where the dynamics of workplaces are constantly evolving, Cinzia's insights remind us of the timeless value of emotional intelligence. By embracing these principles, we can navigate challenges, nurture genuine connections, and pave the way for exceptional personal and professional growth.
If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to our newsletter, please visit this link.
Click hereto hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainerswho have shared their human stories on Gratitude Through Hard Times.
KEY TOPICS:
Importance of Connection: Gratitude, empathy, and human connection in the workplace for meaningful interactions.
Workplace Challenges: Addressing disengagement crisis and loneliness epidemic, advocating for authentic connections.
Emotional Intelligence (EQ): Introduction of EQ as a solution for better relationships, based on the EQ I 2.0 model.
Mindset Shift: Emphasizing present moment awareness, acknowledging emotions, and demonstrating empathy in leadership.
EQ I 2.0 Model: Overview of the five key areas - self-perception, self-expression, interpersonal relationships, decision-making, stress management.
Living in the Present: Discussion on the value of being present, fostering authentic interactions and connections.
EQ and Leadership: Exploring EQ's role in effective leadership and building meaningful workplace relationships.
EQ and Well-Being: Linking EQ to personal well-being and improved performance, leading to a positive outlook.
Practicing EQ: Encouragement to actively develop emotional intelligence, cultivate empathy, and create genuine connections.
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Cinzia Beretta is a multicultural global leader living in Italy. She is passionate about diversity, cultures, languages, inclusiveness and building meaningful human connections across the globe.
Her energy comes from leading and working with senior leaders, teams and individuals, enabling them to thrive, unleash their potential and stay engaged with experiential learning, transformative growth programs, coaching and culture communication.
She has spent her 20+ year career working in a variety of communication areas, focusing in particular on culture and employee engagement and (more recently) on leadership development in a big multinational company. On top of her communication activities, she currently leads multi-language learning, growth and coaching programs for emerging leaders, to accelerate their transformative growth in international environments and retain top talents during moments of change.
She believes coaching and emotional intelligence are key to help leaders (and people in general) connect with other human beings in an authentic way and pursue a fulfilled balanced and ultimately happy life.
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ABOUT OUR HOST:
Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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Welcome Back to Gratitude Through Hard Times! You’ll learn on this episode how one of the nation’s insurance leaders is fueled by authenticity and vulnerability, superpowers available to all of us if we’re brave enough to go there. In the case of our guest, Heath Ritenour, a bout with cancer proved an opportunity to drop the corporate mask in favor of prioritizing human connection among the 1,500 employees and 72,000 customers affiliated with Insurance of America (IOAUSA), among the nation’s largest private agencies. We learn about how Heath came to embrace the family business, founded by his parents, and carve out a leadership style that has supported exponential growth. As he explains to Host Chris Schembra, Heath has reaped profound rewards through the practice of gratitude, personally and in the workplace context. He doesn’t bother with the posturing and business armor so many of us reflexively wear, looking instead for those human places where relationships flourish. It’s a formula that attracts and retains great talent and cements loyalty among customers in direct proportion. “The transformational side of building deeper relationships and being open, of being connected with your team, is more growth, more profit and a happier, more cohesive team,” says Heath. And that’s exactly how things have played out at Orlando-based IOA’s 60 locations and counting. Empathy is woven into the corporate fabric and serves as an invitation for growth through hard times. So go ahead! Be brave. Drop the mask and make that shift. When we remember to witness life’s blessings, we are generating more of the same. It’s all a question staying mindful, says Heath: “It’s not what you gotta do but what you get to do!”
If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to our newsletter, please visit this link.
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Heath has been in the insurance industry for over 20 years, and I currently serve as chairman of Insurance Office of America (IOA). He also holds the property and casualty general lines (2-20) and health and life (including variable annuity contracts, 2-15) insurance licenses. His experience with insurance includes personal, business, risk management, and countless other types of coverage. Since becoming a member of the team in 1996, Heath has worked with his peers and professional network to continue expanding and improving IOA — which is now one of the largest privately held insurance agencies in the country.He also plays an active role as president of the IOA Foundation and is proud to have been acknowledged as an industry leader.
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ABOUT OUR HOST:
Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times.
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