That's What They Said

Binary Fountain

That’s What They Said is a podcast discussing the current trends of online transparency and how they impact physicians, hospitals and health systems. This podcast is made possible by Binary Fountain and is a production of GoEpps and part of touch point media.

  • 55 minutes 39 seconds
    How Prisma Health’s Transparency Program Increased Provider Appointments by 50%

    Learn how Prisma Health implemented a transparency program that boosted web traffic and increased appointment requests by 50%! Theresa Varughese, Patient Experience Officer at Prisma Health and David Clinkscales, Patient Experience Program Analyst at Prisma Health discuss how their team gained physician buy-in and created a transparent comment review process. 

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    9 June 2020, 3:39 pm
  • 31 minutes 42 seconds
    COVID-19, Telemedicine Online Listings and Your Online Presence

    In this episode, Kate Slonaker, VP of Growth Initiative at Binary Fountain and Niklas Kubasek, SVP of Partnerships at CareDash discuss COVID-19’s impact on healthcare marketers’ priorities. They take an in-depth look at telemedicine online listings and how they can boost your online presence. Learn which listings are the most effective for telemedicine, best practices, and more. 

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    9 June 2020, 3:39 pm
  • 17 minutes 22 seconds
    COVID-19 Updates to Google and Yelp Listings

    Starting last week we have seen a lot of changes to online listings for healthcare providers. Make sure you are ready for the changes ahead and how can you optimize your listings during this unique time.

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    27 March 2020, 11:41 am
  • 26 minutes 38 seconds
    Are Review Platforms Replacing Patient Surveys?

    In this episode, Aaron Clifford, Senior VP of Marketing for Binary Fountain takes a deep dive into how healthcare systems are competing for patient feedback with review platforms – and what to do about it. Could surveys be a thing of the past?

    For more on healthcare reputation management, visit https://binaryfountain.com/

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    5 September 2019, 12:00 pm
  • 36 minutes 13 seconds
    In Reviews We Trust: How Social Listening Is Impacting Healthcare

    In this introduction to the new Binary Fountain podcast, Aaron Clifford, Senior VP of Marketing for Binary Fountain discusses social platforms, which is where consumers increasingly experience brands. Discover the part social listening plays in reputation management – the centerpiece of any healthcare company’s marketing strategy – and learn how the top healthcare companies are doing it best.

    For more on healthcare reputation management, visit https://binaryfountain.com/

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    1 August 2019, 12:00 pm
  • 40 minutes 3 seconds
    The Evolution of Online Transparency

    According to a recent study by Binary Fountain, "51% of Americans say they shared their personal healthcare experiences via social media and online ratings and review sites." What does this mean for hospitals and providers? In this episode we had a chance to visit with

    Chrissy Daniels who is widely recognized for her pioneering work in the areas of consumerism and physician performance data transparency. Chrissy currently serves as a partner at Press Ganey, and in her current role we asked her to look back at how the transparency space has evolved and what is next for hospitals. Also, be sure to tune in after our chat with Chrissy to hear from Aaron Clifford from Binary Fountain give more context to their study and what he feels these findings mean for all of us in the industry.

    E-Book - Growing Influence of the Online Healthcare Consumer

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    15 April 2019, 1:38 pm
  • 32 minutes 44 seconds
    Defining the New Digital Front Door

    With 77% of consumers searching online before making an appointment with a provider, healthcare marketers are building the “digital front door” to help engage and acquire them. But what does a digital strategy look like for this when there are multiple touchpoints a consumer experiences before selecting a provider? In the second episode of this podcast, brought to you exclusively by Binary Fountain, we interview Grace Jones, Consumer Brand Manager for Dayton Children’s Hospital, Blake Long, Director, Marketing Technology and Strategy of UnityPoint Health, and Aaron Clifford, Senior Vice President of Marketing at Binary Fountain on how hospitals and health systems are developing the digital front door.

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    13 September 2018, 4:23 pm
  • 26 minutes 25 seconds
    The Power of Online Ratings and Reviews

    Brought to exclusively by Binary Fountain. In today's inaugural episode learn a bit about online rating and reviews, the impact to SEO, and the challenges that exist in adopting transparency within your organization.

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    13 February 2018, 12:28 pm
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