It’s important that agents are equipped to handle Medicare grievances when they arise. Listen to learn how to prepare and best practices for avoiding these situations.

 

Read the text version

 

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!  📧Connect with the Ritter Insurance Marketing Sales Team Near You! 💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Resources:

A Review of Integrity’s Top Medicare Quoting Tools

Do’s and Don’ts of Medicare Compliance

IntegrityCONNECT

PlanEnroll

PlanEnroll Client Sync Tutorial PDF

Rules for Hosting a Compliant Medicare Educational Event

Rules for Hosting a Compliant Medicare Sales Event

The Survivor’s AEP Checklist

Updates to the 2026 AHIP Certification You Should Know

What Agents Can’t Say During Medicare Sales Appointments

What Not to Say During Medicare Educational and Sales Events

What to Know About SOAs in Medicare Health and Prescription Drug Plan Sales

References:

“Contract Year 2026 Policy and Technical Changes to the Medicare Advantage Program, Medicare Prescription Drug Benefit Program, Medicare Cost Plan Program, and Programs of All-Inclusive Care for the Elderly (CMS-4208-F).” CMS.Gov, Centers for Medicare & Medicaid Services, https://www.cms.gov/newsroom/fact-sheets/contract-year-2026-policy-and-technical-changes-medicare-advantage-program-medicare-prescription-final. Accessed 26 Nov. 2025.

“Closed Confirmed Consumer Complaints by Coverage Type - CIS.” Closed Confirmed Consumer Complaints by Coverage Type - CIS, https://content.naic.org/cis_agg_type.htm. Accessed 26 Nov. 2025.

“Filing a Complaint.” Medicare, https://www.medicare.gov/providers-services/claims-appeals-complaints/complaints. Accessed 26 Nov. 2025.

“Welcome to Medicare.” Medicare, Centers for Medicare & Medicaid Services, https://www.medicare.gov/. Accessed 26 Nov. 2025.

 

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Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance    

Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel 

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

 

Not affiliated with or endorsed by Medicare or any government agency.

The Affordable Care Act health insurance is a great option for many. But it may not be the right fit for your clients. Discover ACA alternatives that fit your clients’ needs.

 

Read the text version

 

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast! 📧Connect with the Ritter Insurance Marketing Sales Team Near You! 💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Resources:

ACA 101: Selling Under-65 Health Insurance

A Quick Guide to Cross-Selling Ancillary Insurance with Medicare Products

Government & Insurers Reconsider Short-Term Limited Duration Product Changes

How the ACA Subsidy Cliff Impacts Client Shopping for Marketplace Coverage

How to Prepare for AEP Like a Pro

How Much Money Can Agents Make Selling Ancillary Health Insurance

Key Takeaways From the 2025 Marketplace Integrity and Affordability CMS Final Rule

Secure a Bigger, Better Business with Ancillary Products

The One Big Beautiful Bill: What Health Insurance Agents Should Know
 

References:

“E&O Insurance for Insurance Agents.” Insureon, www.insureon.com/insurance-agent-business-insurance/errors-omissions. Accessed 5 Nov. 2025.

Stevenson, Michael. “Mid-Year 2025 Employee Benefits Market Update: 4 Trends to Watch.” Seubert, 7 Aug. 2025, www.seubert.com/blog/mid-year-2025-employee-benefits-market-update-4-trends-to-watch/.

“Minimum Essential Coverage.” CMS.Gov, www.cms.gov/marketplace/health-plans-issuers/minimum-essential-coverage. Accessed 5 Nov. 2025.

“Minimum Essential Coverage (MEC) - Glossary.” HealthCare.Gov, www.healthcare.gov/glossary/minimum-essential-coverage/. Accessed 5 Nov. 2025.

“Qualifying Health Coverage - Glossary.” HealthCare.Gov, www.healthcare.gov/glossary/qualifying-health-coverage/. Accessed 5 Nov. 2025.

 

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Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel 

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

 

Not affiliated with or endorsed by Medicare or any government agency.

Sarah reveals the top Agent Survival Guide Podcast episodes of 2025. Did your favorite episode make the cut? You’ll have to listen to find out!

 

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!   📧Connect with the Ritter Insurance Marketing Sales Team Near You! 💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Links to the Top ASG Podcast Episodes of 2025:

2026 Medicare Part A & B Premiums & Deductibles

5 Ways to Survive Enrollment Season 2026

7 Actions You Can Take If Your Medicare Plans Go Non-Commissionable

The ICHRA Opportunity for Agents ft. Lisa Marzolino & Danica Stover

Understanding the ACA Marketplace & Exchanges

 

Honorable Mention:

2026 ACA Exchange & FFM Certification Info

2026 Maximum Broker Commissions for Medicare Advantage & Medicare Part D

5 Medicare Myths Your Clients May Believe

6 Ways to Generate ACA Leads

Celebrating 20 Years of Medicare AEPs & Growth: Looking Back at 2005

FMO vs. IMO vs. NMO vs. MGA vs. GA: What’s the Difference?

How Storytelling Helps Agents Quickly Connect with Clients ft. Don Connelly

Optimize Your Online Presence ft. Aaron Kassover

Setting SMART Goals in 2025

The Best Appointment Schedulers for Insurance Agents

 

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Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel   

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/ 

 

Not affiliated with or endorsed by Medicare or any government agency. 

Join our merry elves as we celebrate the newest Content Library release: A Happy, Healthy Christmas! We talk content with a cup of holiday cheer and a heaping side of nostalgia.

 

Resources:

Content Library – A Happy, Health Christmas Packet

Ritter Insurance Marketing Content Library

YouTube Series – Cold Coffee & Stale Donuts

 

Follow Us on Social!

Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance  

Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel 

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

 

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!

💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

Not affiliated with or endorsed by Medicare or any government agency.

Sarah and Tina are back with another gift guide to help you survive holiday shopping! Listen as they chat about their favorite gifts to give and maybe one or two they’re hoping to receive this year.

 

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast! 📧Connect with the Ritter Insurance Marketing Sales Team Near You! 💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Mentioned in this episode:

Pinch Provisions

Quince

Uncommon Goods

Waxing Poetic

 

Other episodes you might like:

Celebrating 20 Years of Medicare AEPs & Growth: Looking Back at 2005

Holiday Toy Shopping Guide 2025

How Storytelling Helps Agents Quickly Connect with Clients ft. Don Connelly

 

Follow Us on Social!

Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance      

Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel   

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/ 

 

Not affiliated with or endorsed by Medicare or any government agency. 

Use these questions to help your client find the right Affordable Care Act coverage! Read the text version 🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!  📧Connect with the Ritter Insurance Marketing Sales Team Near You! 💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Resources:

5 Tips for Finding Supplemental Coverage for ACA Plans

ACA Enrolment Periods Explained

Everything You Need to Know About the ACA OEP

FAQs About Selling On-Exchange & Off-Exchange Under-65 Plans

How the ACA Subsidy Cliff Impacts Shopping for Marketplace Coverage

How to Help Client Navigate ACA Marketplace Subsidies & Taxes

Meet Your Sales Team

Surviving OEP

The Ritter Docs – Under 65

There’s More to Life Insurance Than Just a Policy

The State of the ACA Market in 2025

Understanding ACA Plan Metal Tiers

Understanding the ACA Marketplace & Exchanges

What the Inflation Reduction Act Means for Your Medicare & ACA Clients

 

References: 

“Low Cost Marketplace Health Care, Qualifying Income Levels.” HealthCare.Gov, https://www.healthcare.gov/lower-costs/. Accessed 4 Dec. 2025.

 

Follow Us on Social!

Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance    

Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel 

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

 

Not affiliated with or endorsed by Medicare or any government agency.

The Friday Five for December 12, 2025:

• Wrapping Up AEP 2026
• Spotify Wrapped 2025
• Pebble Index 01
• 2026 ACA Enrollment Snapshot #1
• KFF 2026 Medicare Advantage Spotlight

 

Get Connected:

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast!

📧Connect with the Ritter Insurance Marketing Sales Team Near You!

💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Pebble Index 01:

Perez, Sarah. “Pebble’s Founder Introduces a $75 AI Smart Ring for Recording Brief Notes with a Press of a Button.” Techcrunch.Com, TechCrunch, 9 Dec. 2025, techcrunch.com/2025/12/09/pebbles-founder-introduces-a-75-ai-smart-ring-for-recording-brief-notes-with-a-press-of-a-button/.

Chokkattu, Julian. “Pebble is Making a $75 Smart Ring.” Wired.com, Wired, https://www.wired.com/story/pebble-index-ring/.

Pierce, David. “The next Pebble gadget is the Index 01, a ring with a microphone.” theverge.com, The Verge, 9 Dec. 2025, https://www.theverge.com/gadgets/840352/pebble-index-smart-ring-launch-price.

 

2026 ACA Enrollment Snapshot #1:

“Marketplace 2025 Open Enrollment Period Report: National Snapshot.” cms.gov, Centers for Medicare & Medicaid Services, 4 Dec. 2024, https://www.cms.gov/newsroom/fact-sheets/marketplace-2025-open-enrollment-period-report-national-snapshot-0.

“Marketplace 2026 Open Enrollment Period Report: National Snapshot.” cms.gov, Centers for Medicare & Medicaid Services, 5 Dec. 2025, https://www.cms.gov/newsroom/fact-sheets/marketplace-2026-open-enrollment-period-report-national-snapshot.

 

KFF 2026 Medicare Advantage Spotlight:

Freed, Meredith, Jeannie Fuglesten Biniek, et al. “Medicare Advantage 2026 Spotlight: A First Look at Plan Offerings.” KFF.Org, KFF, 9 Dec. 2025, https://www.kff.org/medicare/medicare-advantage-2026-spotlight-a-first-look-at-plan-offerings/.

Freed, Meredith, Nancy Ochieng, et al. “Medicare Advantage 2026 Spotlight: A First Look at Plan Premiums and Benefits.” KFF.Org, KFF, 9 Dec. 2025, https://www.kff.org/medicare/medicare-advantage-2026-spotlight-a-first-look-at-plan-premiums-and-benefits/.

 

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Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel 

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

 

Not affiliated with or endorsed by Medicare or any government agency.

New coverage year, new changes to Medicare Part D! Don't miss our refresher on the Part D Redesign updates coming in 2026. Familiarize yourself with these changes now so you can be a helpful resource for your clients!

 

Read the text version

 

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast! 📧Connect with the Ritter Insurance Marketing Sales Team Near You! 💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Resources:

2025 Medicare Part D Redesign Updates

The Medicare Part D Creditable Coverage Determination Changes for 2025 or Beyond

 

References:

“Contract Year 2026 Policy and Technical Changes to the Medicare Advantage Program, Medicare Prescription Drug Benefit Program, Medicare Cost Plan Program, and Programs of All-Inclusive Care for the Elderly (CMS-4208-F).” CMS.Gov, Centers for Medicare & Medicaid Services, https://www.cms.gov/newsroom/fact-sheets/contract-year-2026-policy-and-technical-changes-medicare-advantage-program-medicare-prescription-final. Accessed 19 Nov. 2025.

“Fact Sheet: President Donald J. Trump Announces Actions to Lower Prescription Drug Prices.” The White House, The United States Government, 15 Apr. 2025, https://www.whitehouse.gov/fact-sheets/2025/04/fact-sheet-president-donald-j-trump-announces-actions-to-lower-prescription-drug-prices/.

“Final CY 2026 Part D Redesign Program Instructions.” CMS.Gov, Centers for Medicare & Medicaid Services, https://www.cms.gov/newsroom/fact-sheets/final-cy-2026-part-d-redesign-program-instructions. Accessed 19 Nov. 2025.

“H.R.5376 - 117th Congress (2021-2022): Inflation Reduction Act of 2022 | Congress.Gov | Library of Congress.” Congress.Gov, https://www.congress.gov/bill/117th-congress/house-bill/5376. Accessed 19 Nov. 2025.

“Lowering Drug Prices by Once Again Putting Americans First.” The White House, The United States Government, 15 Apr. 2025, https://www.whitehouse.gov/presidential-actions/2025/04/lowering-drug-prices-by-once-again-putting-americans-first/.

“Medicare Part D Creditable Coverage: CMS Finalizes Revised Simplified Determination Method for 2026.” Risk Strategies - Part of the Brown & Brown Team, https://www.risk-strategies.com/blog/medicare-part-d-creditable-coverage-cms-finalizes-revised-simplified-determination-method-for-2026. Accessed 19 Nov. 2025.

“Medicare Prescription Payment Plan.” CMS.Gov, Centers for Medicare & Medicaid Services, https://www.cms.gov/medicare/health-drug-plans/medicare-prescription-payment-plan. Accessed 19 Nov. 2025.

 Santiago, Abdie, and Stephnie A. John. “The IRA in 2025: The Future of Medicare Part d.” Mintz, https://www.mintz.com/insights-center/viewpoints/2146/2025-02-13-ira-2025-future-medicare-part-d. Accessed 19 Nov. 2025.

Aboulenein, Ahmed. “Trump Signs Healthcare Executive Order That Includes a Win for Pharma Companies | Reuters.” Reuters, https://www.reuters.com/world/us/trump-signs-healthcare-executive-order-that-includes-win-pharma-companies-2025-04-15/. Accessed 19 Nov. 2025.

 

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Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel  

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

 

Not affiliated with or endorsed by Medicare or any government agency.

In this episode we’re highlighting some important things to think about while AEP is still fresh in your mind. Read the text version

 

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast! 📧Connect with the Ritter Insurance Marketing Sales Team Near You! 💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Resources:

3 Benefits of Contracting to Sell Medicare Advantage Plans Outside of AEP

8 Powerful Practices for Selling Prescription Drug Plans

2026 Maximum Broker Commissions for Medicare Advantage & Medicare Part D

A Review of Integrity’s Top Medicare Quoting Tools

Carriers with Ritter

Get a FREE Portfolio Review

IntegrityCONNECT

Insurance Agents as TPMOS: What CMS Compliance Regulations Mean for You

Meet Your Sales Team

PlanEnroll – Take Your Business to the Next Level

Ritter Summits

Surviving AEP

The Benefits of Joining a Top Insurance FMO

The Definitive Guide to Getting Leads and Prospecting for Medicare Sales FREE eBook

The Ritter Platform

The Ultimate Agent Resource List Pt. 3: Staying Organized

What Agents Forget to Do When Preparing for Appointments

 

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Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance    

Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel 

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

 

Not affiliated with or endorsed by Medicare or any government agency.

Before you wrap it up and put a bow on it, does that gift for your Medicare client follow CMS guidelines? Listen to this episode of the Agent Survival Guide Podcast to find out and stay compliant!

 

Read the text version

 

🤝Register with Ritter Insurance Marketing – the FMO that powers the Agent Survival Guide Podcast! 📧Connect with the Ritter Insurance Marketing Sales Team Near You! 💌Send feedback, questions, and topic suggestions to [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Resources:

Affinity Partnerships for Insurance Agents

Rules for Hosting a Compliant Medicare Educational Event

Rules for Hosting a Compliant Medicare Sales Event

The Complete Guide to Client Loyalty and Retention

What are the Medicare Gift Rules?

 

References:

“Associations Urge Stronger Oversight of MA Marketing Practices.” Npaonline.Com, National Pace Association, https://www.npaonline.org/about-npa/news/news/2024/08/07/associations-urge-tougher-enforcement-of-anti-predatory-medicare-advantage-marketing-practices. Accessed 18 Nov. 2025.

“General Questions Regarding Certain Fraud and Abuse Authorities.” Office of Inspector General | Government Oversight | U.S. Department of Health and Human Services, 8 July 2024, https://www.oig.hhs.gov/faqs/general-questions-regarding-certain-fraud-and-abuse-authorities.

“Subpart V—Medicare Advantage Communication Requirements.” Federal Register :: Request Access, https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-B/part-422/subpart-V. Accessed 18 Nov. 2025.

“Subpart V—Part D Communication Requirements.” Federal Register :: Request Access, https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-B/part-423/subpart-V.  Accessed 18 Nov. 2025.

“OIG-Policy-Statement-Gifts-of-Nominal-Value.Pdf.” Oig.Hhs.Gov/, https://www.oig.hhs.gov/documents/special-advisory-bulletins/887/OIG-Policy-Statement-Gifts-of-Nominal-Value.pdf. Accessed 18 Nov. 2025.

“The Fine Line between Gifts and Bribes.” Adams & Associates, PLC, 14 Nov. 2023, https://www.azwhitecollarcrime.com/blog/2019/04/01/the-fine-line-between-gifts-and-bribes/.

 

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Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel  

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

 

Not affiliated with or endorsed by Medicare or any government agency.

Dr. Noah St. John joins Sarah to talk about his Freedom Lifestyle Formula, Power Habits, and other strategies he's written about over the years. Find out why Dr. Noah says that willpower doesn't help change habits and there's more to success than just mindset. Get ready to unlock your potential with his honest and actionable strategies.

   

Find Dr. Noah St. John Online:

Breakthrough With Noah

Facebook

Instagram

LinkedIn

Official Website

Power Habits®

The 7-Figure Life

The Book of Afformations™

YouTube

 

Resources:

How Insurance Agents Can Turn Anxiety into Fuel

How Storytelling Helps Agents Quickly Connect with Clients ft. Don Connelly

How to Build Intentional Value ft. Neil Reich

Optimize Your Online Presence ft. Aaron Kassover

 

Follow Us on Social!

Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance      

Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel   

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/ 

 

Not affiliated with or endorsed by Medicare or any government agency.

Contact the Agent Survival Guide Podcast! Email us [email protected] or call 1-717-562-7211 and leave a voicemail.