In this episode of The Professional Services Pursuit, Brent sits down with Kantata CEO Michael Speranza and Chief Product Strategy Officer Sarah Edwards to explore a growing challenge facing professional services firms: AI sprawl.

Michael and Sarah discuss why professional services require a different approach to AI — one built around business context, connected operations, and institutional knowledge. They share their perspective on how firms can move beyond isolated automation to intelligence-driven operations, and how those ideas shaped the development of Kantata's newly launched Expertise Agent capabilities.

Key topics covered:

• Why the explosion of AI tools and role-specific agents is creating more complexity, silos, and noise for professional services firms
• The critical role of business context in AI, and why better decisions require a connected view across sales, resourcing, delivery, and financials
• The launch of Kantata's Expertise Agent and why the company chose to build a context-aware AI superagent instead of workflow-specific agents
• How leading firms can capture institutional knowledge, learn from every project, and turn expertise into a scalable competitive advantage
• What will separate the highest-performing professional services organizations in the emerging "Expertise Era"

To learn more about Kantata’s new AI capabilities, click here.

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In this episode, we explore how professional services organizations can reduce project unpredictability by closing the gap between scoping, pricing, and delivery. Banoo sits down with Anish Udayakumar, Senior Vice President of Product Management and Customer Experience at Provus, for a thoughtful conversation on why projects that start with strong plans and healthy margins often end up facing scope creep, resource constraints, margin erosion, and delivery risk.

Topics discussed in this episode include:

• Why margin erosion often goes unnoticed until late in the project lifecycle
• How disconnected sales, delivery, operations, and finance workflows create unpredictable outcomes
• Why resource availability, skill alignment, and capacity planning should be incorporated earlier in the quoting process
• How unified data, AI, and historical project insights can improve scoping accuracy, pricing confidence, and delivery predictability

Learn more about Provus at https://provus.ai/

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In this episode, Brent sits down with Sarah Edwards, Kantata’s Chief Product Strategy Officer, for a practical look at why consulting firms can no longer rely on headcount-driven growth — and how AI is reshaping the traditional talent pyramid.

Together, they break down the three critical shifts redefining consulting — and what leaders need to prioritize now to activate smarter resourcing, pricing, and delivery models.

Other topics covered in this episode include: 

• Why rising client expectations are putting pressure on delivery speed, cost, risk, and team capacity
• How AI is changing consulting talent models, including the shift away from the traditional pyramid structure
• Why outcome-based pricing, fixed-fee models, and productized services are becoming more important
• How connected data, trusted systems, and better operational visibility help firms make faster, more confident decisions

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In this episode we share a conversation from a recent Leaders in Consulting podcast, where Kantata’s Chief Product Strategy Officer, Sarah Edwards, sits down with James Cawthorne, CEO of FOIL. At the center of the discussion is a shift every services leader is starting to feel: clients no longer want dependency — they want independence. James makes the case for “autonomic consulting” — a model focused on embedding capability directly into the client’s business. Instead of delivering answers, firms must build systems that encode knowledge, drive consistency, and enable better decisions at scale.

In this episode, you’ll learn:

• Why competing on productivity in the age of AI leads to diminishing returns
• What “system intelligence” actually means, and why it matters more than standalone AI tools
• How client expectations are shifting from support to true capability-building
• Why dependency-based models are becoming structurally unstable
• What it takes to stay relevant when value, not effort, becomes the primary differentiator

If you’re rethinking how your firm delivers value, and how to create more predictable, scalable outcomes for clients this conversation is a must-listen.

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AI isn’t just disrupting SaaS, it’s forcing a fundamental rethink of what software is actually worth. In this episode, Brent sits down with Kantata CEO Michael Speranza to unpack the growing tension across the market: buyers questioning why they should pay for software they think AI can build, and boards pushing leaders to prove long-term, defensible value. The conversation goes beyond the hype to explore what truly survives in an AI-driven world, and why the future of SaaS has far less to do with code and far more to do with context.

Key Topics Covered

• The new “build vs. buy” reality: Why buyers are questioning SaaS in the age of AI, and where that thinking falls short
• Who’s actually at risk: The types of SaaS companies most vulnerable in this shift (and why)
• The death of code as a moat: How value is moving from product to data, workflows, and domain expertise
• Context as the new advantage: Why owning deep customer understanding is becoming the ultimate differentiator
• What survives — and wins: The traits of SaaS companies that will endure and thrive in an AI-driven market

Read Michael’s recent article, AI Is Coming for SaaS. Just Not the Way You Think to learn more about this topic and his perspective on the SaaSpocalypse.

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In honor of Women’s History Month, this episode features three very accomplished female leaders — Jennifer Schutz, Lauren Langston, and Melissa Korzun — sharing candid insights on their career journeys, pivotal moments, and the mindset shifts behind their success. The conversation highlights how growth comes not from linear paths, but from embracing opportunity, building confidence, and leading with authenticity.

Key Topics Covered

• How curiosity, adaptability, and unplanned opportunities shape successful careers
• Why leaning into challenges accelerates growth and opens new doors
• The role of self-awareness and authenticity in effective leadership
• The shift from execution to communication, influence, and alignment as you grow
• How to reframe setbacks as learning opportunities

Book Recommendations for Leadership & Career Growth

Melissa’s Recommendations

• Crucial Conversations — Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler
• Radical Candor — Kim Scott
• The Secrets of Six-Figure Women — Barbara Stanny
• Switch — Chip Heath & Dan Heath
• Lead with a Story — Paul Smith

Jennifer’s Recommendations

• Nice Girls Don’t Get the Corner Office — Lois P. Frankel
• Extreme Ownership: How U.S. Navy SEALs Lead and Win — Jocko Willink
• How Women Rise — Sally Helgesen & Marshall Goldsmith
• The 48 Laws of Power — Robert Greene
• Your Brain at Work — David Rock

Lauren’s Recommendations

• Designing Your Life — Bill Burnett & Dave Evans
• Powerful — Patty McCord
• Amp It Up — Fred Slootman
• Scaling People — Claire Hughes Johnson
• Conscious Business — Fred Kofman

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AI is no longer a futuristic add-on for consulting firms, it’s reshaping how firms operate, price, hire, and deliver outcomes.

In this episode Brent sits down with Tom Rodenhauser of K2 Consulting Research (formerly Kennedy Intelligence) to unpack what’s actually happening inside consulting firms as they operationalize AI. From boutique firms building knowledge engines that rival global players, to the governance structures required to protect client trust, to the accelerating shift away from time-based billing, this conversation separates hype from reality.

Key Topics Covered

• How boutique firms are competing with global giants
• The changing role of consultants (especially junior talent)
• Governance isn’t optional, it’s the prerequisite for trust.
• Transparency as a competitive advantage
• Outcome-based pricing is the future, but only for firms that can clearly define and measure results.
• Measurable internal impact and the time savings creating space for higher-value conversations and business development

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In this special compilation episode, Brent revisits three powerful conversations with leaders who have fundamentally reimagined how agencies price, position, and deliver value. As AI accelerates productivity, procurement squeezes margins, and time-based billing becomes increasingly commoditized, one thing is clear: the traditional agency model is under pressure. The firms that redefine themselves as performance partners, not effort vendors, are pulling ahead.

From valuation strategy to operational reinvention, this episode explores what it really takes to make the shift from selling hours to selling impact.

In this episode, you’ll hear:

• Caroline Johnson, the Co-Founder of The Business Model Company discussing why selling time suppresses valuation — and how business model design can double or even triple firm multiples. (Ep. 63)
• Patricia Rothenberg, Global COO and General Counsel of renowned creative agency 72andSunny shares how they were able to eliminate individual timesheets and train teams to sell value instead of labor. (Ep. 94)
• Michael Farmer, Author of Madison Avenue Manslaughter and Madison Avenue Makeover - and the leader of Management consulting firm Farmer & Company provides practical lessons on leading scope discussions around outcomes—not procurement-driven deliverables—and what changes operationally when agencies focus on impact over hours. (Ep. 48)

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In this episode of The Professional Services Pursuit, Brent is joined once again by Ramone Param, Managing Director at Kennedy M&A, to kick off a new series focused on mergers and acquisitions in professional services. Together, they reflect on the 2025 M&A landscape and look ahead to what 2026 holds for consulting firms navigating economic uncertainty, AI-driven disruption, and shifting buyer expectations. Ramone shares firsthand insights from the deal market, offering a clear view of where momentum is building, what buyers are prioritizing, and how firms can position themselves for stronger valuations in the year ahead.

Key topics covered in this episode:

• What changed in 2025—and why optimism is returning in 2026
• Where buyer demand is strongest
• The shift from buying headcount to acquiring AI-enabled consultants, proprietary data, and differentiated intellectual property
• New value drivers in consulting valuations
• Ramone’s outlook on a potential transformational, cross-functional deal that could redefine the professional services landscape

You can find Ramone’s newsletter by visiting: https://www.linkedin.com/in/ramoneparam/

Learn more about Kennedy M&A here: https://www.k2consultingresearch.com/ma-advisory

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AI is rewriting the rules of professional services. As delivery time compresses and impact accelerates, traditional pricing models — T&M, fixed-fee, retainers — are starting to break.

In this episode, Banoo is joined by Melissa Korzun, Kantata’s VP of Industry Solutions to explore what outcome-driven delivery really looks like in an AI-powered services world. When utilization is no longer the scoreboard, firms are being judged on time to value, customer lifetime value, and portfolio ROI.

We cover:

• How to redesign service offerings and commercial models around measurable outcomes
• What changes when delivery becomes hybrid across humans and AI agents
• Why sales, delivery, and ops must evolve together—not in silos
• A practical crawl-walk-run approach to transformation
• How transparency and accountability become margin protectors, not overhead

The firms that win next won’t just deliver faster—they’ll make outcomes visible, repeatable, and profitable. This episode shows how to get there.

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In this episode of The Professional Services Pursuit, host Brent sits down with Shawn Windle, Founder and Managing Principal of ERP Advisors Group, to unpack a challenge nearly every professional services firm is grappling with: how to choose technology that delivers relief today and provides support for the needs of tomorrow. Drawing on hundreds of ERP and PSA implementations, Shawn shares candid insights into what works, what doesn’t, and how leaders can avoid costly missteps while laying the groundwork for scalable, long-term success.

Key topics covered in this episode:

• The people, process, and growth signals that indicate when it’s time to outgrow mid-level systems
• Why firms that delay investing in core systems risk falling behind as AI adoption accelerates
• The hidden dangers of overshooting your actual business needs with overly complex platform
• A pragmatic framework leaders can use to make smarter, more confident technology decisions

Visit ERP Advisors Group to learn more about their services and schedule a consultation.

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