Philip Dusenberry once said, “I have always believed that writing advertisements is the second most profitable form of writing. The first, of course, is ransom notes.”

I can testify that Dusenberry is correct. The best ad writers make more money than the most highly paid lawyers and heart surgeons.

Great advertising makes an enormous difference in the top line revenue of a company. A reputation for being able to write great ads makes an enormous difference in your bank account. But only if you get paid according to the growth of the businesses you write for.

Did you notice that I ended that sentence with a preposition? A pedantic will tell you that I should have said, “But only if you get paid according to the growth of the businesses for whom you write ads.” But I chose not to do that. If you can tell me why, you might have the makings of an ad writer.

Do you have a friend who reads the books of the world’s most famous authors?

If you say, “Call me Ishmael,” and your friend says, “Moby Dick,” your friend has the ingredients to bake a wordcake.

Say to your friend, “Two roads diverged in a yellow wood.”

If your friend says, “Robert Frost,” he or she has the ability to lead people to places they have never been.

Say, “The price of self-destiny is never cheap, and in certain situations it is unthinkable. But to achieve the marvelous, it is precisely the unthinkable that must be thought.”

If your friend looks at you and says, “Tom Robbins died last month,” they definitely have the makings of ad writer.

“As you read, so will you write.”

If the cadence and rhythm and unpredictable phrases singular to poets, screenwriters and novelists are echoing in your brain, your mind will spew rainbows of words like ocean water from the blowhole of a whale.

Luke records Jesus as having said, “Out of the abundance of the heart, the mouth speaks.” If you want to know what is inside a person, listen to what they say and read what they write.

The minds of great writers are filled with the music of other great writers. Music cannot flow from your fingertips if it does not live in your mind.

I don’t mean to be unkind, but most writers have no music in their mind.

Tom Robbins told NPR in 2014, “I would tell stories aloud to himself, but always out in the yard with a stick in my hand. I would beat the ground as I told the story. And we moved fairly frequently. We would leave houses behind where one section of the yard was completely bare from where I had destroyed the grass. But I realized much later in life that what I was doing was drumming. I was building a rhythm. Even today as a writer I pay a lot of attention to the rhythm in my work.”

When Tom Robbins died, hypnotic passages from his bestselling novels were quoted by NPR and The New York Times in their eulogies of his life.

Character dialogue written by Aaron Sorkin is the standard by which all screenwriting is judged. Aaron says, “It’s not just that dialogue sounds like music to me. It actually is music. Anytime someone is speaking for the purpose of performance, whether they’re doing it from a pulpit in a church, whether it’s a candidate on the stump or an actor on a stage, anytime they’re speaking for the purposes of performance, all the rules of music apply.”

The workload of my 81 Wizard of Ads partners will soon be at maximum capacity.

I am looking for brilliant ad writers. Between now and the end of the year I will onboard a small group of writers who are worth a lot more money than they are currently being paid. They will attend the partner meeting this autumn.

Selection, orientation, and enculturation requires diligence and patience on both sides.

Our journey will begin when you send exactly 12 things you have written to [email protected]. Choose the work that best represents you.

Know that it will probably be summertime before you hear anything back from us.

The journey of a thousand miles begins with a single step.

Do you have the courage to begin?

Roy H. Williams

Twenty-four thousand men were crowded into Knockaloe Interment Camp in 1914 because they had been found guilty of being in the wrong place, at the wrong time, with the wrong last name.

Tightly confined behind barbed wire, those men grew increasingly weak, feeble, stiff and awkward until a man named Joseph was shoved through their gate on September 12, 1915.

He gave his fellow prisoners strength, stamina, flexibility and grace.

They never forgot him.

When the war was over and those men were released, Joseph boarded a ship for America. While onboard that ship, he fell in love with a woman named Clara who was also headed to America. When they arrived in New York, Joseph and Clara opened a studio on 8th street that would send ripples across the world.

The rest of this story is about how those ripples became a wave.

George Balanchine sent his ballet dancers to Joseph on 8th street to gain strength, stamina, flexibility and grace.

Martha Graham sent her modern dancers to Joseph on 8th street to gain strength, stamina, flexibility and grace.

The best dancers on Broadway went to Joseph on 8th Street to gain strength, stamina, flexibility and grace.

George Balanchine became known as “The Father of Modern Ballet.”

Martha Graham is shown in Apple’s famous “Think Different” video as one of the 17 people that Steve Jobs felt had changed the world.

Broadway, Ballet, and Modern Dance were lifted to new heights.

When those ripples from 8th Street reached California, the “Golden Age of Hollywood” began.

Gene Kelley danced with a light post and sang in the rain to the thundering applause of America.

Slim, elegant, and incredibly strong, Fred Astaire did impossible things effortlessly.

Ginger Rodgers did exactly what Fred did, but backwards and in high heels.

A young man was known for his slogan, “Float like a butterfly, sting like a bee.” He brought strength, stamina, flexibility and grace to the world of boxing.

Like Martha Graham, this young boxer was chosen to appear in Apple’s famous “Think Different” video as one of the 17 “crazy ones” who changed the world.

He had been the heavyweight champion of the world for 5 years when a 10-year-old boy named Michael elevated dancing to an even higher place with the help of his 4 older brothers. Those 8th Street ripples of strength, stamina, flexibility and grace had splashed back from the California coast and were now rippling through Motown.

Charles Atlas and Joseph Pilates were born one year apart and lived an almost identical lifespan.

Charles Atlas gave men bulging biceps that other people could admire.

Joseph Pilates told us how to gain the strength, stamina, flexibility, and grace to do whatever we want to do.

What do you want to do?

– Roy H. Williams

PS – Joseph loved Clara until the day he died.

Are your employees happy to follow you, or do they avoid you like a skunk at a garden party? Phillip Wilson says the more accessible you are as a leader, the more your business will thrive. But when leaders create a gap between themselves and their employees, they lose top talent and nudge workers toward unionization. Listen in as the famous Phillip Wilson explains to roving reporter Rotbart why “Approachable Leadership” is the only elevator that can lift employee morale, productivity, and retention. The button has been pressed and this elevator is about to up-up-up! But we’re holding the door open for you, hoping that you’ll join us at MondayMorningRadio.com

The biggest decisions I ever made didn’t seem big at the time.

I’ll bet the same is true for you.

Pivotal changes in direction seem obvious to us 10 years later, but during that tiny moment when we alter our course a little, it feels like a very small thing.

Here are 4 small, pivotal moments that loom large in my mind today.

Moment #1: I was a 22-year-old advertising salesman who was rapidly going bald. Every business owner I met was trying to decide, “Where should I invest my ad budget?”

One morning I heard myself answer, “I don’t care where you spend your money. The thing that matters most is what you say in your ads.”

The man didn’t believe me.

But I believed me.

The direction of my future was altered by a few degrees in that singular, magical moment.

Moment #2, about 18 months later:

I was writing exceptional ads and everyone was dancing except me. I knew something was missing, but I didn’t know what. And it was bugging me.

I looked into my own eyes in the bathroom mirror for about a minute one morning. And then I said out loud, “Why am I not seeing better results?”

My reflection reached out from that mirror, slapped my face, grabbed my collar and pulled me in so closely that my nose was pressed into the glass. I could feel its breath on my ear as it whispered, “You are reaching too many people with too little repetition.”

You never forget a thing like that.

Moment #3: I was pondering the “Reach and Frequency Analysis” of my media schedule that had been calculated for me by the most famous data company in America and It said everything was fine. But I knew I was reaching too many people with too little repetition. That was the problem.

I found the cause of that problem – and the solution to it – buried deep in the methodology of how advertising everywhere is measured, sold, purchased, and evaluated.

Good science is distorted by our erroneous assumptions. We gather perfectly accurate data and then misinterpret it. We rarely question our assumptions, especially when they are part of the universally accepted way of “How Things are Done.”

If you could see the mistakes that hide in your blind spot, it would not be called “a blind spot.”

Misinterpretation of data is an irresistible tide that carries every boat in the wrong direction.

The first fatal mistake occurs so early in the process of data processing that we never really question it.

The second fatal mistake happens during the implementation stage. You assume that spreading your small ad budget across different media is the right thing to do because everyone does it. This idea of a “media mix” is practiced by all the largest advertisers and taught in every university. They say to their marketing students, “This is what the biggest companies do. You should imitate them.”

But here’s the dead fly in that bowl of soup: When a company has a much bigger ad budget than everyone else in their category, they can aim that firehouse across several media and soak everyone with relentless repetition.

But you don’t have a firehouse. You have a watering can.

If you use your watering can properly, you’ll be able to afford a garden hose. And if you use that garden hose properly, you will soon be able to afford a fire hose.

The water in your watering can should be used to water all the people you can reach with sufficient repetition.

“with sufficient repetition.”

“with sufficient repetition.”

Repetition is the non-negotiable you must protect at all cost.

When you reach too many people with too little repetition, no one gets wet, and you stay small.

NOTE: I am dangerously oversimplifying the solution when I say that you can achieve automatic, involuntary recall (known as procedural memory) by reaching the average person at least 2.5 times per week, every week, with a magnetically memorable message.

That’s how you become a household word.

That simple explanation is dangerous because the reports that are most commonly generated from the data will confirm you are achieving a weekly repetition of 2.5 when you are not, in fact, achieving it.

Let’s review:

(A.) When you are buying media, never forget that figures lie, and liars figure. You have to know more about data analysis than the media sellers who want to put your ad budget in their pocket.

(B.) You will always be attracted to the media that is most easily measured, not the one that is the most effective. You must resist this fatal attraction.

(C.) You will assume that the secret to success in advertising is “to reach the right people.” FACT: I have never seen a business fail due to reaching the wrong people.

(D.) Your ads will need to win the heart, knowing that the mind will follow. FACT: The mind will always find logic to justify what the heart has already decided.

(E.) Winning the hearts of people is amazingly affordable if you

(1.) have patience and

(2.) know how to write great ads.

(F.) Winning those hearts at the last minute is extremely expensive. Don’t put it off until the last minute.

When I discovered the secret of making miracles, I began making millionaires.

Moment #4: I decided to quit charging by the hour when I was about 30 years old. My new plan was to charge a flat rate per month for one year, then adjust that monthly salary up or down by the same percentage the client’s top line had increased or decreased during the previous 12 months.

This aligned my best interests with their best interests.

Note to Great Ad Writers: Don’t be paid according to how much your client spends.

Be paid according to how much they grow.

That is how you will become the world’s most highly paid ad writer.

The same is true for media buyers.

Roy H. Williams

PS – You definitely want to see page one in the rabbit hole today. To see page one, click the image of the sunset at the top of this page. If you are listening to the audio version of this memo, go to MondayMorningMemo.com and look in the archives for February 27, 2025. “Moments that Change Everything.”

NOTE 1: Advertising professionals will notice that I refer to “reach and frequency” as “reach and repetition” throughout this essay. Roy does this because he writes for people who never took advertising classes in college. It has been our experience that people will often misinterpret the word “frequency,” but they always understand the word “repetition.”

NOTE 2: Everything the wizard told you today applies only to B2C advertising (Business-to-Consumer.) It does not apply to B2B advertising (Business to Business). And Direct Response advertising is its own special monster.

If you believe that people today have a short attention span, you are mistaken.

FACT: We live in an over-communicated society.

This is why we have learned how to quickly filter out messages that do not interest us.

FACT: We will happily spend several hours binge-watching shows that appeal to us.

Where’s your theory about a short attention span now?

If you want to get people’s attention and hold that attention, talk to them about things they already care about.

If people aren’t paying attention to your ads, it is because (A.) you chose the wrong thing to talk about, or (B.) you are talking about it in a predictable way.

I wrote an ad this morning for a jewelry store. This is how the ad begins:

RICK: Sicily is the island at the toe of the boot of Italy,

SARAH: and the town of Catania is situated on the seashore, staring at the toe of that boot.

MONICA: That’s where Jay, one of our owners, traveled to meet Italy’s most exciting new jewelry designer.

RICK: Tell us about it, Jay.

JAY: When I met Francesco and saw what he was working on, I almost hyperventilated.

Those 5 lines do not sound like the typical jewelry store ad.

But I’ll bet you’d like to hear the rest of it.

Let’s talk for a moment about another obvious truth:

FACT: Ads rarely work for products that people don’t want. The ad writers and the media will always get the blame, but the real mistake is made when business owners convince themselves that advertising can sell things that no one wants.

Advertising cannot, in fact, do that.

I recently spoke to a friend who sent out 20,000 postcards that failed to get a response. This led him to conclude that “direct mail doesn’t work.”

When he told me what was featured on those 20,000 postcards, I told my friend the truth. “Your experiment proved only that a weak offer gets weak results. Direct mail didn’t fail. Your offer did.”

Your objective determines the rules you must play by.

Direct Response – immediate result advertising – can be measured with ROAS (Return On Ad Spend.) Pay-per-click is perhaps the most common type of direct response advertising, but direct response offers are routinely made using every type of media. If you plan to introduce, explain, and sell a product or service to a customer with whom you have no previous relationship, you are rolling the dice of direct response. You can always measure the effectiveness of direct response ads with ROAS.

Direct Response is a sport for surfers who like to ride the wave of a trend. It is a wild and crazy rollercoaster ride of feast-and-famine. If you like excitement, you should definitely do it. But be aware that the most successful direct response marketers are spending 25% to 35% percent of top line revenues on advertising. You need at least a 20x markup to play that game.

I prefer sowing and reaping. Seedtime and harvest.

Brand Building creates a long-term bond with the customer. The goal of brand building is to make your name the one that customers think of immediately – and feel the best about – when they finally need what you sell. Your Return on Ad Spend –ROAS – will look terrible when you first begin, but it will get better and better as you build a relationship with the public. In the long run, nothing can touch brand building. It is always the most cost-effective way to invest your ad budget if you have patience, confidence, and a good ad writer.

Roy H. Williams

Twenty-eight million viewers tuned in to “The Apprentice” each week to watch people be told, “You’re Fired.”

But in the real world, dismissing employees is far more complicated —emotionally, ethically, and legally. How to dismiss employees isn’t taught in business school, and managers often fumble the process. Mahesh Guruswamy has spent much of his career delivering bad news — not just to employees but also to customers, investors, and even his superiors. Today Mahesh is sharing his hard-earned wisdom with roving reporter Rotbart. Make time for this episode! You are about to learn some incredibly valuable things at MondayMorningRadio.com.

Buying advertising is a lot like buying diamonds.

Allow me to explain.

Anyone who talks to a jeweler will be told that diamonds are graded according to the 4 C’s: Color, Clarity, Carat weight, and Cut.

Customers ask the jeweler, “Which of the 4 Cs is most important?”

This seems like a perfectly reasonable question, but the truth is that the 4 C’s cannot be compared to one another. There is no rubric, no metric, no algorithm that can equate them. The 4 C’s are distinctly separate from one another. They are not interchangeable.

Advertising is like that. Each of the characteristics of highly effective advertising are distinctly separate from one another. They are not interchangeable.

Natural diamonds can be an infinite number of shades of yellow, grey, brown, green, blue, red, or a mixture thereof. Diamonds can also be colorless.

The only thing more valuable than a colorless diamond is an extremely colorful one.

Color is a measurement of rarity, not beauty.

Clarity is another measurement of rarity, not beauty.

“Flawless” clarity refers to a diamond which is free of inclusions under 10x magnification. But under 40x magnification every flawless diamond is swimming with inclusions that cannot be seen under 10x. So get this idea of “flawless” out of your head, okay? It is a myth.

Seven clarity grades below flawless is another clarity known as SI2, which looks flawless to the naked eye. Not even a jeweler can tell the difference without 10x magnification. But there is a huge difference in price between flawless and SI2 because Clarity is a measurement of rarity, not beauty, remember?

Carat weight is how the size of a diamond is measured. We’ll come back to this in a minute.

Cut does not refer to the shape of the diamond, but to the ability of the diamond to gather light, bounce it between the facets, and then shine it upward toward the eyes. When diamonds are cut perfectly, they do not leak light out of the bottom of the diamond. A perfectly cut diamond returns 100% of internalized light upward and outward in a wild spectacle of sparkles.

You want sparkles, but you also want carat weight.

When you cut a diamond crystal perfectly, you lose more than half of that diamond’s Carat weight. But if you cheat the cut a little, the diamond won’t sparkle as much but it will weigh more and sell for more money.

If you cut the diamond with a thick girdle and a deep pavilion, the diamond will be dull because its internal mirrors will be misaligned, but it will be much heavier than if it were cut properly.

A Carat is a unit of weight. There are 141.748 Carats in an ounce. This means that a small pouch of 1-Carat diamonds worth just $4,000 each will cost you $567,000 an ounce.

Pure gold is less than $3,000 an ounce.

Are you beginning to understand why diamond cutters are loath to grind away precious carat weight in the quest for maximum sparkle?

Your logical mind tells you that it should be possible to create a diamond algorithm that says, “one colorgrade = 0.05 carats = 0.78 of a clarity grade = 2.13% excess weight above the projected carat weight for a perfectly cut diamond of this diameter.”

Your logical mind tells you this because you continue to believe that dissimilar properties such as color, clarity, carat weight, and cut can be quantified, codified, and reconciled.

In truth, they cannot.

Buying advertising is even more complicated than buying diamonds.

The rubric used to calculate the Gross Rating Points achieved in media schedules makes perfect sense until you realize it equates dissimilar properties and treats them as though they are interchangeable:

Reach = the total number of different people who experienced your ad within a specified period of time.

Frequency = how often the average person experienced your ad.

If half the people experienced your ad only once, and the other half experienced it twice, your ad campaign would score a Frequency of 1.5 in your specified window of measurement.

How Gross Rating Points are calculated. (And they will always automatically be calculated by the media sellers.)

STEP ONE: Reach x Frequency (repetition) = Gross Impressions

STEP TWO: Gross Impressions

cast as a percentage of the Nielsen population of your trade area

= Gross Rating Points. (GRP’s)

STEP THREE: Cost Per Gross Rating Point or CPP (Cost Per Point) is calculated by

A: the cost of the schedule

B: divided by the number of Gross Rating Points it delivers.

If the population of your trade area is 765,432 people and your ad schedule delivers 765,432 Gross Impressions in the specified window of time, your schedule achieved 100 Gross Rating Points, (the mathematical equivalent of having reached 100% of your trade area 1 time)

But is that really what happened? Of course not.

Perhaps you reached 50% of the city twice.

Maybe you reached 33.3% of the city 3 times.

You might have reached 25% of the city 4 times.

Or 10% of the city 10 times, 5% of the city 20 times,

Or 1 sad bastard 765,432 times.

Do you believe that each of those schedules will deliver the same result?

Of course not.

But each of them delivers 100 Gross Rating Points.

Gross Rating Points give you no insights that can help you, yet hundreds of billions of dollars are spent each year choosing media schedules according to their Cost Per Point.

The fatal mistake was made in Step One. Reach and Frequency (repetition) are not interchangeable. You cannot multiply one times the other to get “Gross Rating Points.” That’s just stupid.

Any local business that evaluates ad schedules based on their Cost Per Point will always reach too many people with too little repetition.

Reach is easy to achieve. Frequency is hard to achieve unless you bite the hook of broad rotators which are added to your schedule at little or no cost. If you allow this “added value” to be included in the calculation of your reach and frequency, you are going to be deeply disappointed in the results of your ad campaign.

You do not want to reach 100% of the people and convince them 10% of the way when the same small ad budget will let you reach 10% of the people and convince them 100% of the way.

Repetition is what you’re after. You need an absolute minimum frequency of 2.5 per week, every week. If you accept the logic that “on a week, off a week” is all that you can afford, your schedule is going to fail.

The Nielsen schedule report you want to see is a report that no one wants to show you. (Did I say Nielsen? Yes, I said Nielsen. I did not say another name.) You want to see Net Persons and Frequency for a ONE WEEK schedule, Monday through Sunday. And no broad rotators – zero – can be included in this calculation. And you must buy this ONE WEEK schedule 52 weeks per year.

You can buy Net Persons that equal about 25% of the population of your trade area extremely efficiently, especially in larger cities.

But the second 25% – giving you Net Persons that total around 50% of the city – will cost you nearly twice the amount you spent to buy the first 25%.

The problem you run into is the declining efficiency of achieving new Net Reach due to cume duplication, or “shared audience.” But if you schedule that first 25% of the population correctly, you will soon be able to easily afford the price of reaching and owning that second 25%. Because you will have grown monster big.

You are fooling yourself if you believe you can efficiently reach more than 50% of your city.

And when I say city, I mean the 18+ Nielsen Population of your trade area.

Like I said, buying advertising is far more complicated than buying diamonds.

Roy H. Williams

Next Week: Media Measurement Mistakes: Chapter 2

By the way, the Tiny Tribe and I have prepared an exceptional rabbit hole for you today. To enter the rabbit hole just click the image of me at the top of this page. And once inside, each image you click will take you one page deeper. – Indy Beagle

Israel Duran shows people how to transform their businesses. And then he shows them how to leverage that success to impact, inspire, and influence their communities. Israel describes himself as an “impact architect” who helps business owner make money, make a name, and make a difference. Learn how to do it at MondayMorningRadio.com

I recently sent you two memos about our need for positive hope.

“Hollywood’s Broken Angel” was the true story of a woman who desperately needed a friend to encourage her.

“Hope and a Future” explained how easy it is to recharge the emotional batteries of a friend whose light has dimmed.

Positive hope crackles with the vibrant energy of life itself. It radiates honesty, openness, forgiveness, acceptance, optimism, loyalty and love.

Positive hope illuminates the heart and drives away the darkness.

But there is also such a thing as negative hope. It promises salvation but delivers only hubris, which is desperation disguised as confidence.

Negative hope is attractive, addictive, and cruel.

Gamblers sitting around a poker table are the perfect portrait of negative hope. They ride a rollercoaster of elation and despair but tell themselves they have a system.

A second portrait of negative hope is a lottery ticket, a receipt issued by the government to citizens who pay a voluntary tax because they believe in lucky numbers and are extremely bad at math.

Bernie Madoff was a salesman of negative hope. He wore the mask of a self-made billionaire, but behind that mask was a desperate little con man who stole money from innocent people who believed they had been admitted into the inner circle of a genius who had a secret system.

The world is full of elegant and attractive people who sell negative hope. One of them will sell you a worthless education by promising you a better-paying job. Another will sell you a garage full of crap by convincing you of the miracle of multilevel marketing. A third will sell you the promise of inner peace by convincing you they have it, and that it can be transferred to you for money.

Negative hope is attractive, but you can easily recognize it now that you know what to look for.

I’m really glad we got that out of the way because now I’ve got some great news for you: inner peace is real.

And here’s some even better news: you can have it for free, no strings attached.

Inner peace is honesty, openness, forgiveness, acceptance, optimism, loyalty and love. All of these can be yours for free. But first you have to give them away.

It is a simple but fascinating system. The more you give these 7 things to others, the more richly they accumulate in you.

Five hundred and eleven Christmases have come and gone since Giovanni Giocondo sent his Christmas letter to a friend in 1513. It said, “No peace lies in the future that is not hidden in this present little instant. Take peace!”

Likewise, I say to you, inner peace is hidden in this present little instant.

Reach out and take it. It’s yours.

Roy H. Williams

When roving reporter Rotbart was a financial columnist with The Wall Street Journal, he met a young man named Steve Jobs who left a lasting impression on him. “When I spoke with Jason Schappert,” Rotbart says, “it felt like I was talking with Steve Jobs again.” Jason Schappert recently launched an AI-powered investment platform for middle-class consumers, providing the same insights and tools typically reserved for the ultra-rich. Today you have an opportunity to learn from Jason Schappert about how to identify opportunities, make bold decisions, and leverage your passion as roving reporter Rotbart meets with him at MondayMorningRadio.com

Fifty years ago, I was a teenager with an unreliable automobile. But that’s never a problem for an Oklahoma boy who has knowledge, tools, and daylight.

My knowledge and tools were always with me, but the daylight disappeared at the worst possible time, no matter how badly I needed it.

Cell phones had not yet been invented.

When the batteries in my flashlight died, nothing could be seen but the desperation, defeat, and despair of a boy at the side of the road trying to repair a car in the darkness.

Any person who stopped to help me with a bright beam of light seemed like an angel sent from God.

People who are lost, lonely and frightened are all around us but we seldom see them because fear, sadness, and despair look exactly like preoccupation, concentration, and distraction. This is how people in pain disappear into the scenery around us.

But sometimes the beam of light within you will reveal a person directly in front of you who needs your help. Will you pass by on the other side of the road, or will you stop and share your light?

I’m not just talking about random strangers. I’m talking about people whose names you know, people who are already in your life; coworkers, colleagues and employees who are walking with an invisible limp, people whose sunlight has receded below the horizon.

You can shine some light into their darkness:

1. Find a moment when it is just the two of you.
2. Look at them and say their name.
3. Say, “Do you know what I’ve always admired about you?”
4. Describe specific moments that quietly impressed you.
5. Tell them the truth about themselves. Remind them of who they are, and how much they matter, and why they belong.

This is often all it takes to recharge a person’s batteries and help them get their motor running again. When you shine your light into their heart, you elevate their hope and brighten their future.

The mark of a strong leader who is deeply loved is that they lift up the people around them by speaking the encouraging truth into their lives, regardless of whether a person needs it or not.

It is a gift that is always welcome.

Roy H. Williams

“Leadership is not a static trait but an evolving journey,” says Bob Kaplan, a high-level management expert with over three decades of experience. “Even ‘born leaders,’ need training, desire, and experience to achieve real greatness,” he says, and then he adds, “The most challenging people to manage are always the leaders themselves.” Bob Kaplan believes CEOs and other C-suite executives should continually invite feedback — good and bad — and then concentrate on eliminating their shortcomings as they continually refine their skills. Hey! Do you want to run with the big dogs or stay on the porch? Roving reporter Rotbart says he will begin his interview of Bob Kaplan the moment you arrive at MondayMorningRadio.com. Aroo!

Her name was Lillian Millicent Entwistle, “Peg” to her friends. She was born in 1908.

At the age of 19, Peg married Robert Keith, 10 years older than she. Then she discovered that he had been married before and had a 6 year-old son. The couple was soon divorced.

“I’ll move to a new place and get a new start,” she thought. “Goodbye, New York. Hello, L.A. I’m going to become an actress.”

But hopes and dreams are fragile things and hearts are easily broken.

At the age of 24 “She decided she’d failed,” says David Wallace, author of Hollywoodland. “She was very dejected and one day in 1932 she came up to the Hollywood sign, found a maintenance ladder by the ‘H,’ climbed up to the top and presumably took one last look over the city she had failed to conquer, and jumped.”

Her body was discovered two days later by a hiker.

A handwritten note was found in her purse. “I am afraid I am a coward. I am sorry for everything. If I had done this a long time ago, it would have saved a lot of pain.”

A letter arrived at her home on the same day her body was discovered. It was from The Beverly Hills Playhouse. They wanted her to star in their next production.

Are you ready for this? It was to be a play about a young girl who loses all hope and commits suicide in the final act.

Peg, if only you could’ve hung on. Things are never as bad as they seem. But now all we have left of you is a photograph and a note.

Remember that 6-year-old son of Robert Keith you heard about in the second paragraph?

That boy, Brian Keith, grew up to be a famous actor, best known for his role as “Uncle Bill” on the hit TV show, “Family Affair.” He also played the perfect Teddy Roosevelt opposite Sean Connery in “The Wind and the Lion,” (1975).

I have seen that movie 14 times. Brian Keith made Teddy Roosevelt come alive for me.

Brian Keith shot himself in 1997.

Yes, hopes and dreams are fragile things and hearts are easily broken.

Be gentle with the hearts that have been entrusted to you.

Roy H. Williams

Mike Frick started a side hustle as a way to help his college-student son earn extra cash. Today that business sells its products nationwide to construction sites, quarries, farms, mines, and the US military. “Our products are simple, durable, and cost effective,” Mike tells roving reporter Rotbart. In spite of heavy competition from Chinese knock-offs, Mike and his company continue to thrive by manufacturing their products only in America. It’s a story of focus, humility, and fantastic success. Because that’s how we roll at MondayMorningRadio.com.

I asked Google, “What are thoughts made of?”

Google said, “According to current scientific understanding, thoughts are essentially made up of electrical signals generated by the firing of neurons in the brain, which communicate with each other through chemical messengers called neurotransmitters; essentially, a thought is a complex pattern of neural activity within the brain, triggered by sensory input, memories, and other factors.”

Google’s answer to my question is true, but it isn’t useful. My goal is to place a thought into the mind of another person. I want to change what they are thinking and feeling.

In 2003 I proposed a theory that has come to be known as “The 12 Languages of the Mind.” It explains how thoughts are constructed from pre-thought particles.

Stay with me. This is about to get interesting.

A neuron is a nerve cell, the basic unit of the nervous system. It is responsible for sending and receiving electrical signals. A synapse is the tiny gap between two neurons. This is where information is transferred from one neuron to another through the release of chemical messengers called neurotransmitters. Essentially, a neuron is the cell itself, and a synapse is the connection point between two neurons where communication occurs.

Sounds a little bit like a computer, doesn’t it?

A computer is of little value without an operating system.

The 12 Languages of the Mind are the operating system of the brain.

Let’s look at it another way.

We know that all the matter in the universe is made from just 3 primaries: protons, neutrons, and electrons. These form atoms, the smallest units of matter.

Atoms of elements combine to create molecules of compounds; two atoms of hydrogen plus one atom of oxygen create a single molecule of water, H2O.

There are 118 different kinds of atoms organized in The Periodic Table of the Elements. We can create new substances because we now understand the constituent components that underlie all the matter in the universe.

Just as protons, neutrons, and electrons can be arranged to form matter, The 12 Languages of the Mind can be arranged to communicate thoughts and trigger the emotions, opinions, and reactions that follow those thoughts.

Symbols are one of The 12 languages of the Mind. Motion is another.

Hydrogen + Oxygen = Water.

Symbol + Motion = Ritual.

Our material universe is created from just 3 primaries.

Likewise, all the colors we see are created from just 3 primaries, red, yellow, and blue in subtractive color, red, yellow, and blue in subtractive color. But red, green, and blue in additive color. It depends on whether your eye is absorbing the light waves, which is additive, or whether you are seeing reflected light from a substance that has absorbed part of the light spectrum. That is called subtractive color.

Created from 12 primaries, how much bigger is the universe of your mind?

Your body contains about a 100 million sensory receptors that allow you to see, feel, taste, hear, and smell physical reality. But your brain contains about 10,000 billion synapses. This means you are approximately 100,000 times better equipped to experience a world that does not exist, than a world that does. It is these 10,000 billion synapses that allow us to imagine a better future, or a worse one. .

Created from 12 primaries, how much bigger is the universe of your mind!

Every form of human expression is created from the 12 Languages of the Mind.

Using them unconsciously is talent. Using them consciously is skill.

Communication is fun and persuasion is simple when you understand the building blocks of the mind.

I will spend 15 or 20 minutes explaining in some detail The 12 Languages of the Mind to the people in Tuscan Hall on March 17th, and I’m doing it for free. Altogether, it will be a 4-hour, free tutorial.

If you want to attend that 4-hour tutorial in Austin on March 17th, just go to powerselling.com and you’ll see a little RSVP invitation. Fill it out. Boom! You’re registered.

It will rock your world. It will make you money.

But perhaps you have something better to do.

Roy H. Williams

Terry Whalin is a rock star among book publishers. He has written more than 60 mainstream books, including a popular biography of Billy Graham, and now Terry serves as an acquisitions editor for a highly-regarded book publishing house, coaching business owners and entrepreneurs into becoming famous authors. This week, Terry reveals the naked truths — good and bad — that all would-be authors need to know before they sit down at their keyboards in search of fame and glory. Roving reporter Rotbart is at the wheel, and his deputy, Maxwell, is riding shotgun. Hang on tight. Things are about to get crazy at MondayMorningRadio.com.

The Wizard Academy tower sits on a plateau 900 feet above the city of Austin. The view from the stardeck is stunning.

When you attend our free public seminar on the afternoon of March 17, you will be in Tuscan Hall just 500 feet from the tower. If you have some extra time on campus, perhaps Dave Young will be willing to press the button that lifts you from the underground art gallery up to the stardeck so that you can look around.

This is what I will teach you in Tuscan Hall:

1. How to create a magnetic personality for your brand. It’s easier than you think.
2. How to use personification to breathe life into all your corporate communications, beginning with your advertising.
3. How to use character banter and magical thinking to help customers understand that your company has beliefs, values, motives, can make choices, and that it has life.
4. How to gather these techniques into an operating plan that will integrate this magnetic new personality into every touchpoint of your business.
5. How to measure the trajectory and momentum of your rejuvenated brand.

You’re going to have a good time. I will include lots of examples of PowerSelling ads that have lifted people to new heights.

Q: PowerSelling. What is it?

A: PowerSelling is an advertising technique that makes your name the one people think of first – and feel the best about – when they need what you sell.

Q: Does it work for B2B? (Business to Business)

A: Not really. B2B requires tight targeting and significantly more logic than is required to win the hearts of the public. [NOTE: If today’s memo feels different than the typical Monday Morning Memo, it is because this is probably the first example of B2B writing that you have ever seen me write. Are you noticing the additional logic? – RHW]

Q: Does it work for Direct Response offers?

A: No. Direct Response offers are built almost entirely on features and benefits, the so-called “value proposition,” enhanced by an urgent call-to-action, usually with a final bit of “added value” if you “act now.”

Q: So what’s it good for?

A: PowerSelling is for products and services that have a long purchase cycle and a relatively high price tag; things like diamond engagement rings, legal services, medical services, and home services like plumbing, air conditioning, roofing, and electrical. PowerSelling is strictly B2C (Business to Consumer) and it almost always employs mass media; television or radio, sometimes with billboards added.

Q: Will there be recordings made, or perhaps a livestream?

A: Sorry, but no. The Wizards of Ads® have little desire to debate – or educate – a world full of traditional ad writers that have been trained on the tripe that is taught in college.*

You are going to learn the explosive techniques that will make your advertising leap off the launchpad with fire and smoke as you begin your journey to the stars. You will feel your acceleration grow to the point where your cheeks are pulled back and your eyes become slits as the corners of your mouth touch your earlobes.

Or maybe you are just smiling.

If you are ready for the ride of your life, be in Austin on March 17th.

Roy H. Williams

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“Running a big company is like running a zoo, and that’s good news!” Terry Rich led the Des Moines Zoo from a $600,000 deficit to profitability. He did this by focusing on the visitor experience and creating innovative events to attract new customers. Rich was then asked to take over as CEO of the Iowa Lottery.

Soon, he was president of the North American Lottery Association and a Powerball board member. Listen and learn as Terry fascinates roving reporter Rotbart and deputy Maxwell with colorful anecdotes about how he discovered the hidden value in elephant poop. Turn up the volume when he talks about action plans that you can use. Find out how he cracked the largest lottery fraud in US history. Go to MondayMorningRadio.com

Your heart tells you who you are. Your heart contains all your beliefs.

PowerSelling radiates outward from the pulsating fact that people don’t bond with companies; people bond with people; personalities that share their beliefs.

Your company needs a personality if you want your customers to feel a connection to it. Does your company have a personality?

Are you communicating that personality in your advertising?

Personification puts the power in PowerSelling.

When you speak about something that cannot think as though it can think, you are using the art of personification.

“The shattered water made a misty din.

Great waves looked over others coming in

and thought of doing something to the shore

that water never did to land before.”

When you speak about something that cannot ask questions as though it can ask questions, you are using personification.

“My little horse must think it queer

to stop without a farmhouse near

between the woods and frozen lake

the darkest evening of the year.

He gives his harness bells a shake

to ask if there is some mistake.”

When you speak about something that cannot move as though it can move, you are using the art of personification.

“It rained endlessly and the forests wept.

The darkness fell and the trees moved closer.”

When you can breathe life into something that is not alive, you are a god.

Robert Frost and John Steinbeck were able to provide us with those examples of personification because they are Nobel Prize-winning writers. But we couldn’t write like that, could we?

“Your house will giggle with glee when it sees the smart thermostat you bought for it.”

Your logical mind tells you that your customers wouldn’t fall for that, but they’ve been falling for it all their lives. Superman is merely ink on a page or pixels on a screen, but your customers know that Superman can fly, squeeze a lump of coal into a diamond, and that he is in love with Lois Lane.

The book of Genesis tells us that God spoke our universe into existence, then it tells us that we are made in the image of God.

Did it ever occur to you that you speak new worlds into existence in the minds of others every time you describe a possible future?

Personification is powerful because it uses magical thinking to open a portal into that world of imagination where hope is alive and well and singing in the shower, where the glass slipper fits the foot of Cinderella, and a wooden puppet named Pinocchio becomes a real live human boy.

I am now going to shake you by the shoulders to wake you up. What I am about to say is hard to hear, but I am saying it because I love you: If you believe a brand is a logo, a color palette, a slogan, a visual style guide, and a company name that people have heard of, then your company is just another dreary, drab, and bland corporation in an ocean of bland corporations. Your company has no soul.

Remember: People don’t bond with companies; people bond with personalities that share their beliefs.

PowerSelling happens when you win the customer’s heart, knowing that their mind will follow. Their mind will always create logic to justify what their heart has already decided.

This is what you must learn to do if you want to create a bond with your customers:

1. Breathe life into your company through the skillful use of personification in all your corporate communications, beginning with your advertising.
2. Employ magical thinking to deepen the public perception that your company has beliefs, values, motives, can make choices, and that it has life.
3. Bond with customers who believe in the same things that your company believes in.
4. Create a magnetic personality for your brand.
5. (If you can name the highly conflicted defining characteristics that animate your brand and cause it to think, speak, act, and see the world the way it does, then you have studied under David Freeman or you learned it at Wizard Academy, where David taught it to the Wizards of Ads.)

If you are a business owner, I will show you how to do all 4 of these things for free.

Start the New Year right. Spend an afternoon with me.

Roy H. Williams

After 28 years as a cornerstone of Fox News and Fox Business, Neil Cavuto, 66, made headlines with his unexpected resignation. Roving reporter Rotbart has known Neil since the beginning; the whole 28 years. This week, hear the first-ever podcast airing of a 2020 conversation Rotbart had with Cavuto and hear about Neil’s blueprint for success — quick lessons in determination, adaptability, and excellence that you will be able to immediately apply. It’s a behind-the-scenes, friend-to-friend look at one of business journalism’s most iconic figures. Where else, but MondayMorningRadio.com?