Supply Chain Now

Supply Chain Now

The VOICE of Supply Chain

  • 53 minutes 52 seconds
    The Buzz: The Future of Supply Chain and the Ethics of Responsibility

    Join us for this week's episode of The Buzz, as we dive deep into the ever-changing dynamics of global supply chains while reflecting on the year's challenges and successes.

    In this episode, hosts Scott Luton and Tandreia Bellamy emphasize the importance of adapting to emerging trends like quantum computing, the latest developments in the U.S. warehousing industry, and the introduction of new Chinese export restrictions. They also welcome special guest Brandon Daniels, CEO of Exiger, who shares insights on leveraging AI for supply chain resilience and the importance of eradicating modern slavery through partnerships with organizations like Hope for Justice and Slavery Free Alliance.

    Listen in to learn more about the interconnectedness of global supply chains and the need for innovative solutions to complex challenges. This episode not only informs but hopefully inspires action toward creating a more equitable global supply chain ecosystem.

    Additional Links & Resources:


    This episode is hosted by Scott Luton and Tandreia Bellamy and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-future-supply-chain-ethics-responsibility-1367

    20 December 2024, 5:00 am
  • 45 minutes 49 seconds
    Reflections & Projections: Global Supply Chain in 2024 & 2025

    In this episode, host Scott W. Luton is joined by Mike Griswold, Vice President Analyst at Gartner, for a thought-provoking discussion on the most impactful supply chain trends of 2024 and bold predictions for 2025. Together, they explore how advancements in generative AI are reshaping supply chain operations and the renewed emphasis on investing in people to drive innovation and productivity.

    Mike shares insights from Gartner’s Supply Chain Top 25, spotlighting companies like P&G for their mastery of digital innovation and Diageo for leveraging sustainability as a business driver. The conversation also delves into AstraZeneca’s ambitious plans for carbon neutrality and medical breakthroughs by 2030. For supply chain leaders, this episode highlights the importance of adopting proven technologies in innovative ways, prioritizing employee well-being, and embracing sustainability as a path to both profitability and positive change.

    Jump into the conversation:

    (00:00) Intro

    (03:40) Reflecting on key supply chain takeaways from 2024

    (06:15) The rise of generative AI in supply chain operations

    (09:50) Practical applications of AI: Efficiency and decision-making

    (13:30) People-centric strategies and the evolving employee value proposition

    (17:45) Highlights from Gartner’s Supply Chain Top 25: P&G and Diageo

    (21:10) Sustainability as a business driver

    (24:30) AstraZeneca’s bold goals for 2030 and supply chain innovation

    (28:50) Geopolitical challenges and the democratization of technology

    (32:15) Tariffs and network modeling: Preparing for uncertainty in 2025

    (36:40) The importance of scenario planning for demand and supply

    (40:25) Predictions for 2025

    Additional Links & Resources:

    • Connect with Mike Griswold: https://www.linkedin.com/in/mike-griswold-6a68922/
    • Learn more about Gartner: https://www.gartner.com/en
    • Connect with Scott: https://www.linkedin.com/in/scottwindonluton/
    • Learn more about Supply Chain Now: https://supplychainnow.com
    • Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
    • Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
    • Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
    • WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaD

    This episode was hosted by Scott Luton and produced by Joshua Miranda. For additional information, please visit our dedicated show page at: https://supplychainnow.com/reflections-projections-global-supply-chain-2024-2025-1366

    18 December 2024, 5:00 am
  • 44 minutes 2 seconds
    Reinventing Retail Returns Management & Improving Fraud Prevention

    In this episode of Supply Chain Now, host Scott W. Luton sits down with David Morin, Vice President of Client & Retail Strategy at Narvar, to explore the evolving world of returns management and the operational complexities shaping today’s retail landscape. David shares insights into how Narvar is enhancing customer experiences post-purchase while addressing the critical challenges of returns logistics. From the role of AI in improving returns processing to strategies for fostering a seamless omnichannel experience, David emphasizes the importance of customer and retailer satisfaction alike.

    For retail and supply chain leaders, this episode uncovers the delicate balance between delivering exceptional customer experiences and managing costs in a world of increasing returns. Tune in to discover how innovative practices and cross-functional strategies can help retailers drive loyalty, enhance inventory management, and optimize reverse logistics for the future.

    Jump into the conversation:

    (00:00) Intro

    (04:32) The role of Narvar in the post-purchase customer experience

    (08:05) Key trends from Shoptalk 2024: AI and unified commerce

    (13:23) How AI is transforming retail and consumer interactions

    (16:03) Understanding return fraud and its impact on retailers

    (20:23) The challenges of managing reverse logistics

    (24:46) Financial impact of return fraud and rising costs

    (28:40) Operational impact of returns management and quality control

    (33:15) Approaches to mitigating return fraud

    (37:13) Leveraging customer data for tailored returns programs

    (40:12) Using AI to enhance returns processes and detect fraud

    (42:30) Final takeaways and Narvar’s strategic vision

    Resources:

    • Connect with David Morin: https://www.linkedin.com/in/davidmorinsf/
    • Learn more about Narvar: https://corp.narvar.com/
    • Connect with Scott: https://www.linkedin.com/in/scottwindonluton/
    • Learn more about Supply Chain Now: https://supplychainnow.com
    • Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
    • Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
    • Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
    • UPCOMING WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaD

    This episode was hosted by Scott Luton and produced by Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/reinventing-retail-returns-management-improving-fraud-prevention-1365

    16 December 2024, 5:00 am
  • 53 minutes 2 seconds
    The Buzz: Embracing Automation in Supply Chain

    Join us for this week's episode of The Buzz, as we delve into the evolving landscape of supply chain management, emphasizing the critical role of automation and technology.

    In this episode, hosts Scott Luton and Kevin L. Jackson welcome special guest Nathan Chaney, Founder of Supply Chaney, to discuss:

    • Amazon's latest automated distribution center in Shreveport, Louisiana
    • The latest ongoing negotiations between the USMX and ILA, where automation has become a significant sticking point, raising concerns about job security among dock workers
    • How blockchain is quietly transforming various industries, including food safety and international trade
    • the integration of technology in supply chain education and the need for a balanced curriculum that focuses on core concepts alongside emerging innovations.
    • And much more!

    Join the conversation as we explore the fundamentals and the future of the supply chain industry.

    Additional Links & Resources:



    This episode is hosted by Scott Luton and Kevin L. Jackson, and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-embracing-automation-supply-chain-1364

    13 December 2024, 5:00 am
  • 56 minutes 7 seconds
    Unmasking the Omnichannel Secrets of a Retail Giant: A Conversation with Spencer's Gifts

    In this episode of Supply Chain Now, hosts Scott W. Luton and Kim Reuter explore the world of retail supply chain innovation with an outstanding panel featuring Venky Avunoori, Vice President of eCom and Customer Technologies at Spencer's & Spirit, Jim Ray, Divisional Vice President of Supply Chain Technology at Spencer's & Spirit, and Justin Cramer, Co-founder at ProShip. Together, they uncover the behind-the-scenes strategies powering the iconic retail brands Spencer’s and Spirit Halloween.

    Their insightful discussion reveals how these retail giants master the art of omnichannel fulfillment, navigate seasonal supply chain complexities, and ensure seamless customer experiences. From the challenges of opening 1,500 pop-up stores in weeks to leveraging AI-driven insights and custom-built technologies, this episode is packed with actionable insights and innovative approaches.

    Jump into the conversation:

    (00:00) Intro

    (04:00) Half marathons, hockey, and ballroom dancing

    (07:35) Overview of Spencer's & Spirit's unique retail model

    (12:32) The year-round planning behind Spirit Halloween

    (16:11) Inventory optimization and the role of pop-up stores

    (20:15) Omnichannel strategies: BOPIS and ship-from-store

    (25:00) Overcoming challenges with inventory visibility in stores

    (29:07) Leveraging custom technology for temporary distribution centers

    (33:19) AI and gen AI innovations for seasonal operations

    (37:42) Future of retail fulfillment: Mini fulfillment centers and q-commerce

    (42:10) Managing customer expectations in a volatile carrier environment

    (46:00) Launching Spirit Christmas: A new seasonal challenge

    (48:50) The importance of customer and employee experience

    (51:35) Key takeaways from Spencer's & Spirit's supply chain strategies

    (54:00) Evolving with customer needs and technology

    Resources:

    • Download the ProShip Report- https://bit.ly/408liBe
    • Schedule a Discovery Call- https://bit.ly/3XTM0we
    • Connect with Justin Cramer: https://www.linkedin.com/in/justincramer/
    • Connect with Jim Ray: https://www.linkedin.com/in/jim-ray-ohio/
    • Connect with Venky Avunoori : https://www.linkedin.com/in/venkyavunoori/
    • Learn more about ProShip: https://proshipinc.com/
    • Learn more about Spencer's & Spirit: https://www.spencersonline.com/
    • Connect with Kim: https://www.linkedin.com/in/kimberly-reuter-csg/
    • Connect with Scott: https://www.linkedin.com/in/scottwindonluton/
    • Learn more about Supply Chain Now: https://supplychainnow.com
    • Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
    • Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
    • Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
    • WEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rsz
    • WEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFz
    • WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaD

    This episode was hosted by Scott Luton and Kim Reuter, and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated episode page at: https://supplychainnow.com/unmasking-omnichannel-secrets-retail-giant-conversation-spencers-gifts-1363

    11 December 2024, 5:00 am
  • 44 minutes 57 seconds
    Seeing the Full Picture: Visibility Your Way with BWS Logistics + Turvo

    In this episode of Supply Chain Now, hosts Scott W. Luton and Jake Barr welcome Craig Allan, President of BWS Logistics, and Sam Foley, Chief Growth Officer at Turvo, to uncover how next-generation tech is advancing logistics and setting new standards for customer satisfaction. Craig and Sam share their experiences in modernizing logistics operations, from drastically cutting billing times to simplifying the complexity of multi-leg shipments through enhanced visibility and real-time tracking.

    Together, they discuss the benefits of Turvo’s collaborative platform, which empowers BWS to offer clients a customized, seamless experience that puts the customer in control. With open APIs, data-driven decision-making, and a laser focus on efficiency, this conversation provides supply chain leaders valuable insights on harnessing digital transformation to improve workflows and increase competitive edge.

    Jump into the conversation:

    (00:00) Intro

    (03:18) Growth and innovation journey at BWS Logistics

    (05:51) Shifting from legacy systems to Turvo for visibility

    (12:45) Boosting productivity by streamlining multi-leg shipments

    (19:00) Real-time container tracking and Drayage cycle management

    (22:35) Reducing billing time from three days to minutes

    (26:15) Using analytics to optimize carrier performance

    (33:21) Elevating customer experience through flexible visibility

    (36:43) Simplifying workflows to eliminate manual tasks

    (39:28) Expanding into cross-border trade

    (43:05) Key takeaways for supply chain leaders

    Additional Links & Resources:

    • Check out the Turvo Playbook: https://info.turvo.com/proprietary_tms_vs_modern_tms-playbook
    • Connect with Samantha Foley: https://www.linkedin.com/in/samanthafoley/
    • Connect with Craig Allan: https://www.linkedin.com/in/craigallan31/
    • Learn more about Turvo: https://turvo.com/
    • Learn more about BWS Logistics: https://bws-logistics.com/
    • Connect with Jake: https://www.linkedin.com/in/jake-barr-3883501/
    • Connect with Scott: https://www.linkedin.com/in/scottwindonluton/
    • Learn more about Supply Chain Now: https://supplychainnow.com
    • Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
    • Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
    • Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
    • WEBINAR- 2025 Supply Chain Outlook: Preparing for Economic and Commercial Shifts: https://bit.ly/4fKWvYx
    • WEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rsz
    • WEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFz
    • WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaD

    This episode was hosted by Scott Luton and Jake Barr. For additional information, please visit our dedicated show page at: https://supplychainnow.com/seeing-full-picture-visibility-your-way-bws-logistics-turvo-1362

    9 December 2024, 5:00 am
  • 53 minutes 17 seconds
    The Buzz: Tackling Tariffs and Trade Dynamics

    Join us for this week's episode of The Buzz, as we dive deep into the implications of a recent $6 billion federal loan aimed at supporting Rivian’s expansion in Georgia, while also examining the broader impact of tariffs and political dynamics on the automotive industry.

    In this episode, host Scott Luton welcomes special guest host Koray Kose to the show to discuss:

    • Rivian's significant hurdles and the future of the EV market
    • The rise of agentic AI, which has the potential to transform supply chain operations by autonomously making decisions and executing actions based on real-time data
    • The critical need for organizations to prioritize cybersecurity in light of increasing ransomware attacks
    • And much more!

    Join us as we unpack these pressing issues and explore actionable insights for navigating the complexities of today’s supply chain environment.

    Additional Links & Resources:



    This episode is hosted by Scott Luton and Koray Kose and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-tackling-tariffs-trade-dynamics-1361

    6 December 2024, 5:00 am
  • 49 minutes 49 seconds
    Optimizing Inbound & Outbound Logistics for Supply Chain Efficiency

    In this episode of Supply Chain Now, hosts Scott W. Luton and Jake Barr are joined by two of Manhattan’s best - Kristin Kay, Senior Design Lead, and Laura Beth Andres, Solutions Consulting Advisor. Together, they discuss the importance of transportation planning in enhancing supply chain efficiency and performance.

    The conversation explores the best practices in inbound and outbound logistics, offering insights into optimizing shipment consolidation, resource allocation, and carrier selection. Kristin and Laura Beth share insights on how real-time data and cloud-native solutions are reshaping the transportation landscape, enabling businesses to meet evolving customer demands and manage disruptions more effectively.

    Tune in to hear how Manhattan's innovative solutions are helping supply chain leaders streamline logistics, boost resilience, and drive ROI in today’s dynamic global market.

    Jump into the conversation:

    (00:00) Intro

    (03:12) Exploring key challenges in transportation planning

    (07:45) Addressing inbound and outbound logistics complexities

    (11:28) The role of technology in driving supply chain efficiency

    (14:50) Optimizing shipment consolidation for cost savings

    (17:35) Balancing resource allocation in logistics

    (20:41) Effective carrier selection strategies for better outcomes

    (24:05) The impact of data on improving transportation decisions

    (27:14) Managing dynamic carrier relationships

    (30:19) Strategies for sustainable transportation in supply chain

    (33:43) Integrating transportation and warehouse management

    (35:25) Modeling tools for better decision-making

    (36:56) Using predictive analytics to anticipate disruptions

    (39:15) Importance of continuous improvement in logistics

    (41:20) Building a resilient and efficient supply chain

    Additional Links & Resources:

    • Making the Case for TMS: Driving Supply Chain ROI- https://bit.ly/4f2Ykjt
    • Connect with Kristin Kay: https://www.linkedin.com/in/kristin-kay/
    • Connect with Laura Andres: https://www.linkedin.com/in/laura-beth-andres-b224b0b/
    • Learn more about Manhattan: http://www.manh.com/
    • Connect with Jake: https://www.linkedin.com/in/jake-barr-3883501/
    • Connect with Scott: https://www.linkedin.com/in/scottwindonluton/
    • Learn more about Supply Chain Now: https://supplychainnow.com
    • Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
    • Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
    • Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
    • WEBINAR- Unlocking the Power of Digital Transformation: Building AstraZeneca's Resilient, Decision-Centric Supply Chain: https://bit.ly/4fHYooJ
    • WEBINAR- The Cold Chain Dilemma: Why Visibility Falls Short and What Really Works: https://bit.ly/4hpu8k9
    • WEBINAR- 2025 Supply Chain Outlook: Preparing for Economic and Commercial Shifts: https://bit.ly/4fKWvYx
    • WEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rsz
    • WEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFz
    • WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaD

    This episode was hosted by Scott Luton and Jake Barr. For additional information, please visit our dedicated show page at: https://supplychainnow.com/optimizing-inbound-outbound-logistics-supply-chain-efficiency-1360

    4 December 2024, 5:00 am
  • 1 hour 19 minutes
    Supply Chain Leadership Across Africa: Transforming Community Healthcare Delivery through Digital Innovation

    In this new episode of our Supply Chain Leadership Across Africa Series, hosts Scott W. Luton and Jenny Froome are joined by Edwin Mulwa, Director and Team Lead, Digital Solutions Global Technical Team at VillageReach, and Derick Lung’aho, Acting Chief Programs Officer at Medic. Together, they explore the transformative power of digital tools in strengthening community healthcare supply chains across Africa.

    Edwin and Derick share insights into how their organizations are leveraging innovative technology to enhance data visibility, optimize healthcare delivery, and empower community health workers with the tools they need to drive meaningful outcomes. For supply chain and healthcare leaders, this conversation discusses challenges like infrastructure limitations, digital literacy, and the importance of user-centered design. The big takeaway? Strategic partnerships, scalable solutions, and a focus on local needs can ensure better health access and equity for communities everywhere.

    Additional Links & Resources:


    This episode is hosted by Scott Luton and Jenny Froome, and produced by Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-leadership-across-africa-transforming-community-healthcare-delivery-through-digital-innovation-1359

    2 December 2024, 5:00 am
  • 51 minutes 27 seconds
    The Buzz: Transforming Supply Chain Planning

    Join us for this week's episode of The Buzz, as we dive into how adaptive planning is revolutionizing how organizations approach supply chain management, allowing for greater flexibility and responsiveness to a changing market.

    In this episode, hosts Scott Luton and Kim Reuter welcome special guests Rick McDonald, CEO of Rick McDonald Supply Chain Advisory, and Mike Landry, CEO of ketteQ, to discuss the challenges of traditional planning methods, and highlight the need for innovative solutions that leverage real-time data.

    Listen in as the panel also discusses:

    • The importance of integrating various data sources to enhance demand forecasting and improve inventory management
    • The effects of the Canadian Postal Workers Strike
    • The impact (or not?) of a shorter holiday shopping season
    • The shifting landscape of supply chain operations
    • And much more!

    Join the conversation as we explore actionable strategies and the future of supply chain planning in an increasingly complex environment.

    Additional Links & Resources:


    This episode is hosted by Scott Luton and Kim Reuter and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-transforming-supply-chain-planning-1358

    29 November 2024, 5:00 am
  • 33 minutes 12 seconds
    6 Things in Supply Chain That We Are Thankful For

    In this episode, hosts Scott W. Luton and returning guest Mike Griswold, Vice President Analyst at Gartner, get into an insightful conversation about the trends and technologies shaping the future of supply chain management. From the importance of risk management and resilience post-pandemic to navigating the complexities of scope three emissions, they explore the key strategies and tools that are driving change across industries.

    Mike shares his thoughts on how companies are adapting their supply chain strategies, emphasizing the need for ongoing scenario planning, supplier segmentation, and sustainability initiatives. The discussion also touches on the transformative potential of AI, not as a replacement for human expertise but as a tool to augment decision-making and optimize business outcomes. For supply chain leaders, this conversation offers practical takeaways on building resilient, sustainable, and innovative operations in an ever-evolving global landscape.

    Jump into the conversation:

    (00:00) Intro

    (05:21) Exploring supply chain risk management and resilience

    (08:47) Lessons learned from post-pandemic risk playbooks

    (13:08) Sustainability and the importance of Scope 3 emissions

    (17:35) Balancing regulations with incentives in sustainability practices

    (21:06) The evolving role of AI in supply chain optimization

    (26:31) The democratization of technology for SMBs

    (29:39) The importance of work-life balance in modern supply chains

    Additional Links & Resources:

    • Connect with Mike Griswold: https://www.linkedin.com/in/mike-griswold-6a68922/
    • Learn more about Gartner: https://www.gartner.com/en
    • Connect with Scott: https://www.linkedin.com/in/scottwindonluton/
    • Learn more about Supply Chain Now: https://supplychainnow.com
    • Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
    • Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
    • Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
    • WEBINAR- Future-Proof Your Logistics: AI-Powered Solutions for Competitive Edge: https://bit.ly/3BouB5E
    • WEBINAR- Unlocking the Power of Digital Transformation: Building AstraZeneca's Resilient, Decision-Centric Supply Chain: https://bit.ly/4fHYooJ
    • WEBINAR- The Cold Chain Dilemma: Why Visibility Falls Short and What Really Works: https://bit.ly/4hpu8k9
    • WEBINAR- 2025 Supply Chain Outlook: Preparing for Economic and Commercial Shifts: https://bit.ly/4fKWvYx
    • WEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rsz
    • WEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFz
    • WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaD

    This episode was hosted by Scott Luton and produced by Amanda Luton and Joshua Miranda. For additional information, please visit the dedicated show page at: https://supplychainnow.com/6-things-supply-chain-thankful-1357

    27 November 2024, 5:00 am
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