Why do great companies make bad products? The answer is confirmation bias, and a lack of true connection with your customer. Phyl Terry is a pioneer in the field of consumer experience, and shares an important methodology — which helped Facebook in its earliest days! Today, Phyl also helps people who are searching for jobs through the program Never Search Alone.

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Should you curse at work? There isn't much cursing on Problem Solvers, but over on Jason's other podcast Help Wanted, it happens a little more often... and a listener complained! Today, Jason and his Help Wanted cohost discuss when it's appropriate for professionals to curse — and how how to calibrate the trade-off between raw personality and professionalism.

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Morgan is engaged to Jack. Jack didn't include Morgan in a business deal, but she feels *strongly* that he should have. Now she's mad. What should they do? In this episode from Jason's other podcast, called Help Wanted, Jason and his cohost Nicole Lapin help this couple through a rocky moment — and talk about what happens when finances get personal.

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With a new presidential administration, entrepreneurs are expecting a lot of tax changes — but what are they? And how can they prepare? In this episode, hear from two professionals at CLA (CliftonLarsonAllen LLP), a top-10 U.S. accounting and professional services firm. They share the biggest questions that entrepreneurs are asking, and their guidance for how to prepare for big changes now. 

This episode is brought to you by CLA. CLA exists to create opportunities for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. With nearly 9,000 people, more than 130 locations, and a global vision, we promise to know you and help you. Visit CLAconnect.com to learn more.

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When something's wrong, we often make a mistake: We try to treat the symptom of the problem without understanding what the REAL problem is. Today I offer a helpful problem-solving framework. You'll learn to diagnose your problems, identify the right "one-word problem," and then come up with a solution that actually works.

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Musicians are the overlooked influencers. That's what Jesse Kirshbaum of Nue Agency says. He creates partnerships between the largest brands and musicians, and says that all entrepreneurs, of any size, should consider working with musicians too. They're cultural influencers full of authenticity, have loyal followings, and aren't getting the kind of brand deals that traditional "influencers" do. So how does it work? He explains on today's episode.

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Codie Sanchez started by buying a little laundromat. Now she has a portfolio of small local businesses that drive tens of millions in annual revenue, and developed a playbook for anyone looking to buy small businesses and build serious wealth. Her new book is called Main Street Millionaire, and in this episode, she explains how and why small biz is such a great buying opportunity.

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Notion is changing the way people communicate and collaborate. Cofounder and CEO Ivan Zhao has an unusual philosophy about how to do it — which anyone can follow.

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Catherine Connelly cofounded one of the first social media platforms, and was early in the online dating space. And over time, she learned how to do a very hard thing: She killed features that she loved, and that customers loved, because they no longer served the company. How and when do you do that? She discusses. Read Catherine's new book, Designing Success: Lessons from 20 Years as a Female Tech Entrepreneur.

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Carla Ondrasik hates the word "try." She says it's holding you back from taking action achieving your goals. On today's episode, Carla will give you a better way to approach big and scary tasks: No more trying allowed.

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How do you grow, while staying true to what made you successful in the first place? It's something that Chip & Joanna Gaines (Fixer Upper, Magnolia) think a lot about. In this episode, a candid conversation with them about growth, challenges, and what should always remain the same.

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