Nikola Mrksic, CEO of Nvidia-backed London startup PolyAI, joins Danny and Katie to talk about AI voice assistants transforming customer service. He explains why voice AI is finally working, how PolyAI handles real-world calls and real-world accents, and what happens to jobs when bots can do the work of thousands. Plus, the ‘SaaSpocalypse’ – the $1 trillion sell-off that signals investors may finally believe AI is eating software.

Photo: PolyAI

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Today’s episode is from The Business – The Times’ flagship podcasts covering business, finance and the economy.

Octopus Energy has gone from market entrant to market leader in just 10 years. Greg Jackson, chief executive and co-founder is at the forefront of this business success story. The secret sauce? It’s nothing to do with energy - it’s the Kraken software that links the company to its customers and suppliers. So how did he do it? Why does he think 'spaghetti stacks' of ancient software are what’s holding so many businesses back? And what plans does he have to float Kraken? From memories of his failed career as a game designer, why corporate life can be addictive - and why he thinks business leaders should be optimistic in a challenging world, Dom and Katie hear his lessons from the frontline.

Presenters:

• Dominic O’Connell, columnist and business presenter, Times Radio
• Katie Prescott, Technology Business Editor, The Times and host of the Times Tech Podcast

Guest:

• Greg Jackson, CEO and co-founder, Octopus Energy

Producer: Miriam Hall

Senior Producer: Julia Johnson

Executive Producer: Kate Ford

Get in touch: [email protected]

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A new open-source AI agent called OpenClaw has set Silicon Valley buzzing and with a single line of code, anyone can use it. Does this free tool threaten the AI business models behind trillion-dollar Big Tech IPOs, and could it signal a looming AI bubble? Plus, Danny Fortson and Katie Prescott also speak to Jurgi Camblong, founder and CEO of SOPHiA Genetics, about how AI is already being used in hospitals to decode complex medical data and transform cancer diagnosis and care.

Photo: Getty

Clip: @AlexFinn on X.com

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Are we heading for the next ChatGPT moment? Anthropic CEO Dario Amodei, has sparked debate about the growth of AI and its acceleration into a risky new phase. But is it real danger or Silicon Valley hype? Danny Fortson and Katie Prescott are joined by Barney Hussey-Yeo, CEO of UK fintech Cleo, on what it’s actually like building with AI right now and whether society is ready for the next turning point. Plus, the backlash over tech CEOs cozying up to US President Donald Trump amid anger over his immigration crackdown.

Image: Cleo

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World leaders in Davos are talking about 'tech sovereignty', but can Europe or the UK really achieve digital autonomy when so much of the AI and cloud infrastructure is controlled by a handful of US firms? Danny and Katie talk to Hany Farid about the geopolitics of tech, and the fear of an 'AI kill switch' - is this scaremongering or a real concern?

Guest: Hany Farid, UC Berkeley professor and Co‑Founder & Chief Science Officer at GetReal Security.

Image: Getty

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What happens when AI gets it wrong? After a backlash over the misuse of Elon Musk’s AI tool Grok, new restrictions have been imposed on editing images of real people. Is this a sign that AI regulation is lagging, and who should be in charge – governments or Silicon Valley? This week, Danny and Katie are joined by AI computer scientist Kate Devlin from King’s College London to discuss why this moment could be a turning point for global AI rules.

Image: Getty

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What will tech look like in 2026 and are we heading for an AI bubble, or a boom? To gaze into the crystal ball for the year ahead, Katie and Danny speak to VCs Hannah Seal from Index Ventures and Jon Callaghan of True Ventures in Silicon Valley, and get them to make their predictions for the year ahead and the innovations to watch out for – AI solving healthcare? Robots replacing brickies?

Image: Getty

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In the biggest, most shameless holiday name-drop of the year, Katie and Danny bring you – in no particular order – insights from Sam Altman of OpenAI, AMD’s Lisa Su, Klarna CEO Sebastian Siemiatkowski, Satya Nadella from Microsoft, Matthew Prince of Cloudflare, Arthur Mensch of Mistral AI, Sir Demis Hassabis of Google DeepMind, Marc Benioff from Salesforce, and Anthropic’s Dario Amodei.

A whole smattering of billionaires, with a Nobel laureate mixed in too. So, what have they all told us about the AI rollout and what it really means? This is the first of a two-part Christmas extravaganza, where we look back at the world of AI covered on the pod with more than a year's worth of big-tech leaders returning to help us distinguish the potential of AI from the reality. (Just don’t mention the B-word!)

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What is Artificial General Intelligence? How close are we to achieving it? And who exactly is building it? Danny and Katie look at the global race for artificial general intelligence and speak with Surge AI CEO Edwin Chen, whose company uses human experts to train frontier models from OpenAI, Anthropic and Google. He believes only human expertise will get AI to the next level.

Image credit: Surge AI

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