We're back with a new series about eight game-changing companies who saw something missing in the customer experience from a wide range of industries including fintech, healthcare, media, and retail. We’ll explore all of that and more on Repeat Customer.

Repeat Customer is an original podcast from Zendesk. Subscribe to the podcast at zendesk.com/repeatcustomer

One of these days, I'm going to get help with my procrastination problem ;-). If you're the type of person to always put things off until the last minute, you're not alone. And if the people in your life give you grief about your apparent laziness or inaction, you may feel guilt and shame. But what if procrastination isn't such a bad thing after all? In fact, there's evidence that it may be a common trait in highly successful people. Psychologist Mary Lamia is an expert in procrastination. She'll explain how our emotions motivate us when we're faced with tasks and deadlines, and how to manage relationships at work and at home for people with different motivational styles.

Mary Lamia

The Book: What Motivates Getting Things Done

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Joseph Badame was prepared to protect his friends and family against anything: civil unrest; nuclear attack; hurricanes; you name it. And while he tried his best to anticipate every scenario, he could never have imagined how his extreme preparedness would eventually end up helping people he had never met, on an island far away.

Victoria Martinez Barber and Anthony Barber's GoFundMe Campaign for Arecibo, Puerto Rico

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Long before Google's AlphaGo best Lee SeDol at Go, and IBM's Deep Blue bested Gary Kasparov at chess, there was Chinook: a humble software program that set out to compete with the world's greatest checkers player. Professor Jonathan Schaeffer wrote Chinook in an attempt to use machine learning to outsmart the unbeatable checkers master, Marion Tinsley. But Schaeffer couldn't have imagined how his relationship with Tinsley would affect his program, and how the drama of their matches would change the world of artificial intelligence.

Jonathan Schaeffer

One Jump Ahead: Computer Perfection at Checkers

Chinook

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Dr. Tasha Eurich wants you to get serious about self-awareness. Not by journalling or meditating or taking a deep dive into your own psyche. Instead, she wants you to explore the recurring patterns in your life and the values that you hold dear. And by understanding those patterns and values, you can learn how you are seen by others, and how you affect those around you. It's a behaviour-based approach to self-improvement, and it might just save your career (or help you find a new one). On this episode of Relate, Tasha Eurich explains why you're probably not as self-aware as you think you are, and provides tips on how to see yourself more clearly.

Tasha Eurich

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Writer and humorist Patricia Marx noticed something peculiar. She spotted an increasing number of pets in estabishments where animals were normally not allowed. What was going on? How did these people get their furry friends into high-end restaurants or art galleries, even though these pets weren't trained service animals? Well, with a little research and a bit of help from some not-so-snuggly animals, Patricia reveals the secret. On this episode of Relate: the lengths people go to in order to have their pets with them wherever they go.

Patricia Marx

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Gus is not your average teenager. He has a hard time relating to people. Small talk is a big challenge, and connecting on a personal level doesn't come naturally. This is where Apple's personal digital assistant, Siri, comes in. On this episode of Relate, you'll hear how Gus is using digital technology for human connection, and how his mom has come to understand him better.

Judith Newman: To Siri With Love

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Harry Leslie Smith has seen it all. World War, huge technological change, and massive social upheaval. He's had a family, a successful career in business, and busy post-retirement life advocating for social justice. Now, at age of 94, you'd expect that Harry would be content to rest on his laurels; to simply sit back and reflect on a life well-lived. But instead, he continues to fight for equality, with regular speaking engagements, a new book, and a podcast. On this episode of Relate, the story of what drives Harry Leslie Smith to reach across generations to help us all avoid the mistakes of the past.

Harry Leslie Smith

Harry's Last Stand

Don't Let My Past Be Your Future

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The San Francisco Gay Men's Chorus had its first performance at a candlelight vigil on the night of Harvey Milk's assassination in 1978. Harvey Milk was the first openly gay candidate elected to major office in the U.S

In 1977, Supervisor Milk had sponsored a landmark gay civil rights bill. San Francisco Mayor George Moscone signed that bill into law with a lavender pen given to him by Milk.

Nearly 40 years later, The Lavender Pen remains a symbol of the fight for equality for all. It's also the name of a recent tour by the San Francisco Gay Men's Chorus through several southern US states which have harsh anti-LGBTQ legislation.

On this episode of Relate, the story of an inspiring tour and the quest for equality.

San Francisco Gay Men's Chorus

Photo: SFGMC In Concert

American Civil Liberties Union

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The Tough Mudder is an extreme race. A 10 mile course with 20 obstacles, 40 tons of ice, and 500 000 gallons of mud. It's a massively difficult challenge. Now imagine that you have to do the entire course in a wheelchair. It sounds impossible, but for the men you’ll meet in this episode, this was no big deal. Their grit and determination comes from facing disaster head on.

Don and Hector Manley via Tough Mudder

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In the TV series 13 Reasons Why, a girl named Hannah sends a series of recorded messages to all the people she felt were complicit in her suicide. The series was controversial, with many parents and educators concerned that it romanticized suicide, and many teenagers relating to the experiences of the main character. On this episode of Relate, you're going to hear from some high school students who found inspiration in the series, by turning it's central premise on its head.

Oxford High School - 13 Reasons Why Not

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