Restaurant profits don't disappear in one place. They leak through labor, food cost, poor systems, weak training, and missed opportunities. In this episode of the Restaurant Rockstars Podcast, Roger Beaudoin sits down with restaurant industry veteran Matt “Walls” Walls, whose career has included Domino’s, CKE Restaurants, Caribou Coffee, Roti, and Edible Brands. Matt breaks down the operating systems he uses to build stronger restaurant teams, control labor and food costs, protect margins, and create a better guest experience. You'll discover how to: • Control restaurant labor hour by hour • Find hidden labor waste between peak shifts • Improve food cost through portion control and smarter SKUs • Create value without constantly discounting • Build a deeper bench of restaurant leaders • Recruit people for careers instead of simply filling jobs • Turn frontline employees into a source of new ideas • Improve onboarding and employee retention • Use AI to uncover trends and opportunities faster • Use technology without replacing human hospitality Matt also shares how a frontline employee's idea became a successful Roti menu item and why some of the best innovations in a restaurant can come directly from the people working in the stores. And when it comes to AI, Matt has a clear philosophy: use technology behind the scenes to make the business smarter while keeping the guest experience authentic and human. If you're a restaurant owner, operator, general manager, or hospitality leader looking for practical ways to run a more profitable restaurant, this episode is packed with ideas you can put to work. Subscribe to Restaurant Rockstars for more restaurant business, leadership, marketing and profitability strategies. Thank you to our sponsors: Smithfield Culinary: Smithfield knows that to meat lovers, a great serving of their favorite cut is so much more than just food. It’s an experience. That’s why they’re committed to offering your restaurant the perfect protein for every dish at every daypart. When you partner with Smithfield, you will serve what you love…and your hungry, carnivorous patrons will love what you serve. For more information or to order products, visit http://smithfieldculinary.com/smithfield Yelp Host: In a busy restaurant missed calls mean missed sales opportunities. Yelp Host is an AI phone answering service that handles reservations, waitlists, and takeout orders 24/7. Yelp Host Speaks 17 languages, handles multiple simultaneous calls, answers questions, books tables and sends everything right to your kitchen. GO TO business.yelp.com/rockstars Forward Financing: Restaurants always need Capital when THEY need it! Problem is you don’t have time to wait, you need the cash now! Forward Financing has funded more than $5.4 billion to over 100,000 small businesses, and 10,000 restaurants just like yours. Forward funds anywhere from $5,000 to $500,000, often with same-day FUNDING. Head to https://go.forwardfinancing.com/restaurants?utm_campaign=53259160-Restaurant%20Rockstars&utm_source=Podcast&utm_medium=Audio

What if your restaurant is losing revenue every time the phone rings? During a busy shift, an unanswered call could mean a missed reservation, takeout order, catering inquiry, or private event opportunity. In this episode of the Restaurant Rockstars Podcast, Roger Beaudoin speaks with Cliff Cate, Yelp for Restaurants, about how AI-powered restaurant tools can capture more sales while freeing employees to focus on the guests directly in front of them. Cliff explains how Yelp Host can answer multiple calls simultaneously, provide restaurant information, manage reservations and wait-list questions, and take commission-free food orders through POS integrations. It can also support conversations in 17 languages while maintaining the voice, tone, and personality of the restaurant. You’ll discover: Why unanswered calls represent missed revenue How AI is changing restaurant discovery Why your Yelp profile, hours, menu, and restaurant details must remain current How voice AI can manage reservations, wait lists, and takeout orders How restaurants can customize the AI host to reflect their brand How call transcripts, summaries, and analytics reveal what guests want Why restaurant AI can strengthen hospitality instead of replacing it How Yelp Guest Manager and Yelp Host work together What operators can expect during the onboarding process According to Cliff, approximately 70% of the restaurant calls analyzed by Yelp are connected to revenue-generating activities. Yelp has also seen some customers increase their takeout volume by more than 20%. Learn more about Yelp Host: https://business.yelp.com/rockstars Learn more about The Profitable Restaurant Operator Academy: https://www.restaurantrockstars.com/joinacademy This episode is sponsored by: Forward Financing Restaurants need capital when they need it, and operators do not always have time to wait. Forward Financing has funded more than $5.4 billion to over 100,000 small businesses, including 10,000 restaurants. Forward provides funding from $5,000 to $500,000, often with same-day funding. Learn more: https://go.forwardfinancing.com/restaurants?utm_campaign=53259160-Restaurant%20Rockstars&utm_source=Podcast&utm_medium=Audio Yelp Host In a busy restaurant, missed calls mean missed sales opportunities. Yelp Host is an AI phone-answering service that handles reservations, wait lists, and takeout orders 24/7. It speaks 17 languages, handles multiple simultaneous calls, answers questions, books tables, and sends orders directly to your kitchen. Learn more: https://business.yelp.com/rockstars Smithfield Culinary Smithfield knows that, to meat lovers, a great serving of their favorite cut is more than food. It is an experience. That is why Smithfield Culinary is committed to offering restaurants the perfect protein for every dish and every daypart. When you partner with Smithfield, you serve what you love, and your guests will love what you serve. For more information or to order products, visit: https://smithfieldculinary.com/smithfield

Why do great employees quit, average employees stay, and high performers suddenly stop performing? In this episode of the Restaurant Rockstars Podcast, Roger Beaudoin speaks with leadership and performance expert Dre Baldwin about building stronger restaurant teams, creating accountability, and inspiring consistent performance. Dre explains why discipline is more dependable than motivation and how structure helps employees consistently meet your restaurant’s standards. You’ll learn how to “trust but verify” without micromanaging, motivate and retain Gen Z employees, and create a workplace where people feel recognized and valued. Roger and Dre also discuss: How to create accountability without micromanaging Why leaders need to understand what motivates each employee The difference between delegation and empowerment Why talented employees reach performance plateaus How recognition can improve performance and retention Why restaurant systems should not depend on one key person How stronger systems protect the guest experience How Dre’s Work On Your Game® philosophy applies to restaurant leadership Dre Baldwin is the founder of Work On Your Game®, a system used by executives and organizations to install discipline, decision-making structure, and execution reliability. A 4x TEDx speaker and 43-time author, he helps leaders operate with clarity, authority, and measurable results. Build a stronger and more profitable restaurant with The Profitable Restaurant Operator Academy: https://www.restaurantrockstars.com/joinacademy Thank you to our episode sponsors: Yelp Host helps busy restaurants answer calls, manage reservations and waitlists, answer customer questions, and take commission-free takeout orders using AI. https://business.yelp.com/rockstars Smithfield Culinary offers proteins for every dish and daypart, including bacon, ham, sausage, chorizo, and more. https://smithfieldculinary.com/smithfield Forward Financing provides eligible restaurant operators with access to business funding ranging from $5,000 to $500,000. https://go.forwardfinancing.com/restaurants

Finding good restaurant employees is hard. Keeping them can be even harder. In this episode of the Restaurant Rockstars Podcast, Roger sits down with Tom Kilby of Vanteo to talk about what it really takes to build a restaurant team that stays. They dig into smarter recruiting strategies, better onboarding, creating a culture people want to be part of, developing employees from within, and why restaurant operators need to think beyond simply filling the next open position. You’ll discover practical ideas for: • Recruiting restaurant employees beyond traditional job boards • Creating a stronger onboarding experience • Setting expectations from day one • Improving employee retention and workplace culture • Developing and promoting your best people • Building a longer-term staffing strategy If staffing challenges are costing your restaurant time, money and momentum, this episode will give you a different way to think about building your team. A special thank you to our sponsor, Smithfield Culinary. Smithfield Culinary serves up perfect proteins for every dish, every daypart, like Smithfield’s new Ready to Eat Select Bacon, new Ground Chorizo, or the broadest portfolio of pork. When you partner with Smithfield, you serve what you love and your guests will love what you serve. To order or learn more: https://smithfieldculinary.com/smithfield 🎓 Ready to build a stronger, more profitable restaurant? Join The Profitable Restaurant Operator Academy for proven systems, tools and training to help you improve your team, operations and bottom line: https://www.restaurantrockstars.com/joinacademy Subscribe to the Restaurant Rockstars Podcast for more restaurant management, leadership, operations and profitability strategies.

What if one of your greatest opportunities to improve restaurant profit has nothing to do with raising prices or cutting costs? Greg Vojnovic of The Melt joins Roger to reveal the restaurant profit strategy many operators overlook: building a culture and operation their people can execute successfully. In this episode, discover: • Why financial metrics are often lagging indicators • How operational complexity hurts execution • Why The Melt avoids constantly adding limited-time offers • How cross-training improves labor efficiency • Why strong restaurant cultures retain better employees • How The Melt develops leaders from within • How one location grew from $1.5 million to $6.1 million in annual sales Profitability is not created only in a spreadsheet. It begins with your people, leadership, culture and consistent daily execution. Learn more and join the Restaurant Academy: https://www.restaurantrockstars.com/joinacademy CONNECT WITH OUR GUEST Facebook: https://www.facebook.com/TheMelt/ Instagram: https://www.instagram.com/themelt/ Website: https://www.themelt.com

It’s our 500th episode, and I’m sharing 10 proven ways to make your restaurant more profitable. These aren’t theories. They’re strategies I used in my own restaurants to increase sales, control costs, build stronger teams and create extraordinary guest experiences. In this episode, I cover menu costing and profit contribution, prime cost, inventory, portion control, training your team to serve and sell, creating high-profit “cash cows,” generating additional revenue, recruiting A-players and recognizing and rewarding your best people. I’ll also share some of my favorite real-world strategies, including the mug club that grew to 1,200 members and generated $75,000 a year, plus the recognition program that helped us achieve a 96% employee retention rate. The big takeaway? Being busy doesn't necessarily mean you're profitable. Know your numbers, train your people and give your guests an experience that keeps them coming back. Ready to put these strategies to work in your restaurant? 👉 Join the Profitable Restaurant Operator Academy: https://www.restaurantrockstars.com/joinacademy Here’s to 500 episodes...and to your restaurant’s success! Roger

Smarter operations can mean more revenue, a stronger team, and happier guests. Joe Mikulich of EDO Hospitality shares practical ideas independent restaurant operators can put to work right now. What if running a more profitable restaurant isn’t about working harder, but operating smarter? Roger sits down with Joe Mikulich, co-founder of EDO Hospitality, to talk about the practical moves helping his growing restaurant group drive revenue, build a stronger culture, and create happier guests. From smarter SOPs and staff accountability to beverage profits, hiring, retention, marketing, memorable guest experiences, and AI, this episode is packed with ideas independent restaurant owners and operators can put to work right away. Want to build a restaurant that's more profitable, runs smoother, and doesn't depend on you every minute of the day? Join the Restaurant Rockstars Academy and learn proven systems for leadership, menu profitability, labor control, marketing, and operational excellence. 👉 https://restaurantrockstars.com/joinacademy Want to find more profit hiding in your menu? Take Roger’s FREE 5-Day Menu Margin Makeover Challenge and learn how to identify your most profitable items, uncover missed opportunities, and make simple changes that can put more money on your bottom line. https://www.restaurantrockstars.com/the-5-day-menu-margin-makeover-challenge

In this episode of the Restaurant Rockstars Podcast, Roger sits down with Kyle Peters, co-owner of Sexy Pizza, to discuss the operational systems that help independent restaurants reduce turnover, improve profitability and build stronger teams. From employee retention and leadership to KPIs, inventory, labor management, marketing and community engagement, Kyle shares practical strategies that operators can implement immediately. Learn why checklists create accountability, how tracking the right numbers protects margins, and why investing in your people often delivers a bigger return than constantly hiring new ones. In this episode you'll discover: • Why retention beats constant hiring • The restaurant KPIs every operator should track • How checklists improve accountability and consistency • Ways to reduce labor leakage and protect profits • Community marketing that builds loyal guests • Loyalty ideas that keep customers coming back • Why strong vendor relationships improve your bottom line Whether you operate one restaurant or multiple locations, this episode is packed with practical ideas to help you build a stronger team, improve operations and increase profitability. 🎙 Restaurant Rockstars Podcast: https://www.restaurantrockstars.com/podcasts Helping independent restaurant owners build more profitable restaurants through better leadership, systems and operations. ⭐️ The Profitable Operator Restaurant Academy: Practical systems and operational strategies designed to help independent restaurant operators improve profitability, performance, and control. https://www.restaurantrockstars.com/joinacademy 🔥 FREE 5 DAY RESTAURANT MENU MARGIN MAKEOVER CHALLENGE: https://www.restaurantrockstars.com/the-5-day-menu-margin-makeover-challenge Connect with our guest 👉 Facebook: https://www.facebook.com/sexypizza Instagram: https://www.instagram.com/sexypizza/ TikTok: https://www.tiktok.com/@sexypizzaco?lang=en LinkedIn: https://www.linkedin.com/company/sexypizza/ https://sexy.pizza

What separates great restaurant operators from everyone else? According to Firebirds Wood Fired Grill CEO Steve Kislow, it starts with leadership. In this episode of Restaurant Rockstars, Steve shares the leadership principles, accountability systems, and operational disciplines that helped grow Firebirds from just three restaurants to 70 locations across 23 states. Roger and Steve discuss hiring great leaders, creating a culture of meaningful feedback, improving employee retention, tracking the KPIs that matter most, protecting restaurant profits, using technology wisely, and delivering memorable guest experiences without losing the human side of hospitality. Whether you own a single independent restaurant or manage multiple locations, you'll walk away with practical ideas you can implement immediately. ▶️ Watch the Episode: https://restaurantrockstars.com/audio/497-restaurant-leadership-profits/ In this episode: • Hiring leaders who build winning teams • Creating accountability through feedback • Why employee retention is a critical KPI • Protecting profits without sacrificing hospitality • Restaurant systems that drive consistency • Using AI and technology the right way • Creating value that keeps guests coming back Connect with our guest: https://www.linkedin.com/in/stephen-kislow/ https://firebirdsrestaurants.com 🔥 If you're serious about building a more profitable restaurant, the Restaurant Rockstars Academy is for you. Inside, you'll learn Roger's proven systems for leadership, profitability, menu engineering, marketing, labor control, and building a restaurant that runs smoothly, even when you're not there. Learn more at restaurantrockstars.com/joinacademy. ⭐️ Thanks to our podcast sponsor – PosterMyWall PosterMyWall is the AI-powered marketing platform built for restaurants. Create social media posts, email campaigns, event promotions, automatic reminders, and event calendars, all from one easy-to-use platform. With millions of professionally designed templates and built-in AI, you can create high-quality marketing in minutes, no design skills or agency required. Visit postermywall.com and use promo code RESTAURANT30 to save 30% on a Premium subscription.

What keeps guests coming back again and again? In this episode, Roger sits down with Brian Toll, co-founder of h.wood Group, to discuss the leadership, culture, and hospitality strategies behind one of the industry's fastest-growing restaurant groups. You'll learn: Why "wow" experiences create loyal guests How to hire and retain exceptional employees The leadership habits that build winning restaurant cultures The KPIs every operator should monitor Creative ways to increase traffic on slower nights Lessons learned from growing multiple successful restaurant concepts Learn more about h.wood Group: https://www.hwoodgroup.com Thanks to Our Sponsors Owner.com helps restaurants increase direct online orders with automated marketing campaigns and a branded mobile app. 👉 https://www.owner.com/rockstars Smithfield Culinary helps restaurants save time and labor while serving premium-quality proteins guests love. 👉 https://www.smithfieldselect.com Join the Restaurant Rockstars Academy Ready to build a more profitable restaurant? 👉 https://restaurantrockstars.com/joinacademy

What separates an average restaurant manager from a truly great general manager? In this episode, Roger sits down with Andrew Roy, General Manager of Mahogany Prime Steakhouse, to discuss the leadership habits, systems, and financial discipline that drive successful restaurants. From hiring and accountability to labor management, guest recovery, online reviews, inventory, prime cost, and profitability, Andrew shares practical strategies every restaurant owner, operator, and GM can put to work immediately. Whether you're leading one restaurant or a growing team, this episode is packed with real-world advice to help you build stronger people, deliver better hospitality, and run a more profitable operation. ▶️ Watch now: https://restaurantrockstars.com/audio/495-restaurant-general-manager-secrets/ 👉 Want to build a more profitable restaurant? Join the Restaurant Rockstars Academy for proven systems, practical training, and expert coaching: https://restaurantrockstars.com/joinacademy Thank You to our Sponsors: ⭐️ Smithfield Culinary serves up perfect proteins for every dish and every daypart like Smithfield’s new ready to eat select bacon, Its premium, ready to cook bacon that will elevate your menu and your bottom line. Smithfield Select saves you time, labor and back of house costs all while satisfying your guests. When you partner with Smithfield, you serve what you love and your guests will love what you serve. To order or more information go to: https://www.smithfieldselect.com ⭐️ Owner.com: Owner.com runs automated marketing campaigns for your restaurant that send personalized offers, order reminders, promotions, and new menu announcements automatically to your guests. So your marketing works for you every single day.And here’s the real power move: Owner.com gives your restaurant your own branded app. Go to https://www.owner.com/rockstars