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IT Service Podcasts - Featuring ITIL Version 3

IT Service Success

New ITIL Expert Interviews and Exclusive "How To" Podcasts for ITIL and ITSM Professionals. Featuring ITIL Version 3, ITIL Implementation and Advanced Best Practices.

  • ITIL Expert Training Program - Get ITIL Expert Accredited Online
    Become an ITIL V3 Expert with our Online ITIL Expert Training Program. This exclusive Online ITIL Expert Program includes all 5 ITIL Intermediate Lifecycle courses and ‘Managing across the Lifecycle’ (20 ITIL Credits). Six courses in total. Each of the...
    13 July 2010, 8:12 am
  • 13 November 2008, 8:12 am
  • How To Successfully Implement ITIL Processes - Part 1
    ITIL Version Three builds on Version Two with the addition of several important new processes, across the new service lifecycle. It is critical that you know how to successfully design, build, test, implement and improve service management processes to obtain...
    8 February 2008, 12:26 pm
  • How To Successfully Implement ITIL Processes - Part 2
    Here is the second Podcast, in the two part series, covering the topic of how to successfully design, build and implement ITIL based processes. Download planning_for_successful_process_introduction_part_two.mp3 If you have any questions about this Podcast - please post your comments below...
    7 February 2008, 10:25 am
  • ITIL V3 Service Operation PDF
    Grab Your FREE Complimentary Copy Now! ITIL V3 Service Operation Design Guidelines Just released - this new ITIL V3 Report - Packed full of examples on how to design and build Service Operation Processes for ITIL V3. Contents Include:- -...
    10 September 2007, 10:34 am
  • Leading Transformation - How To Overcome Organizational Resistance To Change
    Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of audio and Podcasts. In this special Podcast, I interview Don Casson, CEO of Evergreen Systems about Leading Transformation. Evergreen Systems began business in...
    20 April 2007, 10:31 am
  • The 'Secret' To Learning Everything You Need To Know About Implementing ITIL
    Last December a new and unique 'education product' was quietly launched onto the market, specifically designed to accelerate the learning process for ITSM Professionals who have responsibility for any aspect of ITIL Implementation. This Program combines online access to a...
    13 April 2007, 3:39 pm
  • How To Implement A Service Catalog - Part One
    Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of online audio and Podcasts. In this first of a special four part series - we'll be delving into the good old Service Catalog...
    13 April 2007, 2:05 pm
  • How To Implement A Service Catalog - Part Two
    Matthew Burrows continues his Podcast interview with part two in the two part series and follows up the advice he gave in part one with his very own 'top tips' for successfully implementing the Service Catalogue. Listen to Part Two...
    12 April 2007, 12:58 am
  • What is the CMDB?
    What is the CMDB? By Kia Behania, BMC. Whilst we continue to plan several new ITSM and ITIL PodCasts, we would like to feature some highly recommended existing Podcasts for your listening pleasure. In this podcast Kia discusses the origins...
    3 April 2006, 1:04 pm
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