Intercom on Product Management

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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.

  • 26 October 2017, 5:04 pm

    Chapter 9: Get comfortable killing a feature

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    4 minutes 19 seconds
  • 26 October 2017, 5:03 pm

    Chapter 8: How to increase user engagement

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    6 minutes 39 seconds
  • 26 October 2017, 5:03 pm

    Chapter 7: Why do new features flop?

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    6 minutes 29 seconds
  • 26 October 2017, 5:03 pm

    Chapter 6: How to fight physics envy

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    6 minutes 22 seconds
  • 26 October 2017, 5:01 pm

    Chapter 5: Which new features should you actually build?

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    10 minutes 45 seconds
  • 26 October 2017, 4:59 pm

    Chapter 4: Making things people want

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    5 minutes 21 seconds
  • 26 October 2017, 4:59 pm

    Chapter 3: When to say no to new features

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    17 minutes 28 seconds
  • 26 October 2017, 4:58 pm

    Chapter 2: How to improve your features

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    7 minutes 53 seconds
  • 24 October 2017, 5:48 pm

    Chapter 1: How are people actually using your product?

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    6 minutes 26 seconds
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