Everyday actions, when turned into rituals, can manage emotions and create a sense of control and purpose.

For Stress Awareness Month, here's another Bonus episode where Harvard Business School Professor Michael Norton joins Amy Sandler to discuss his latest book, "The Ritual Effect."

Norton explores the significance of rituals in reducing stress and enhancing productivity, both at work and in personal life. He shares compelling research and personal anecdotes that illustrate how everyday actions, when turned into rituals, can manage emotions and create a sense of control and purpose. The conversation covers the practical application of rituals in business settings, their emotional significance, and how they can foster team cohesion and workplace wellness.

Whether you're a skeptic or a believer in the power of rituals, this episode offers valuable insights into how structured routines can lead to greater emotional health and professional effectiveness.

Episode Links:

• Michael Norton: Website 
• Norton’s Books
• Harvard Business School Profile: Website 
• Norton’s paper on humblebragging: Humblebragging: A Distinct and Ineffective Self-Presentation Strategy 
• Norton’s paper on matchmaking: Matchmaking Promotes Happiness
• Norton’s ritual quiz: What Are Your Rituals?

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Get all the resources and show notes at RadicalCandor.com/podcast

Chapters:

(00:00:00) Introduction 
Amy Sandler introduces guest Michael Norton and his book "The Ritual Effect”

(00:02:05) The Importance of Rituals
An anecdote about knocking on wood introduces the relevance of rituals in different contexts and how rituals naturally form and help in stress management.

(00:09:46) Habit vs. Ritual
The difference between habits and rituals, highlighting the emotional connections that define rituals

(00:11:56) Rituals and Emotion Management
The emotional impact of rituals, termed as "emo-diversity," and how rituals help manage a wide spectrum of emotions.

(00:14:48) Collective Rituals and Emotional Bonds
Communal aspects of rituals, their historical and cultural significance, and how they strengthen social bonds and collective identities.

(00:16:13) Implementing and Adapting Rituals in Teams
Ways leaders can facilitate the development of rituals allowing for organic growth within teams that reflect their unique values and culture.

(00:23:21) Rituals, Technology, and Adapting to Change
The adaptation of rituals to technological changes and societal shifts, particularly in response to the COVID-19 pandemic.

(00:28:47) The Role of Rituals in the Workplace
The importance of rituals at work for individuals and leaders, aiming to reflect on how these can make a workday more meaningful.

(00:32:37) Evaluating the Benefits of Rituals
Functional benefits of rituals and how these practices contribute positively to mental health and well-being.

(00:36:02) Reflecting Organizational Values Through Rituals
How rituals at work can reflect and reinforce organizational values, enhancing team bonding and individual satisfaction.

(00:41:33) Introduction to the Ritual Quiz
Norton introduces his ritual quiz, designed to help individuals identify and understand their personal and work-related rituals.

(00:45:04) Conclusion

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Ally Love discusses the transformative power of Radical Candor in her career and personal life.

In this Best Of Radical Candor, we revisit one of our most popular episodes. Kim, Jason, and Amy chat with Ally Love, TODAY Show contributor, renowned Peloton instructor, and founder of Love Squad. They delve into Ally's integration of the Radical Candor framework into both her professional and personal life, exploring how it has bolstered her confidence and leadership skills. Listeners will gain valuable insights on maintaining wellness amidst a demanding career, the power of morning affirmations, and the impact of honest communication on relationships. This episode not only shares Ally's transformative journey but also provides practical advice for anyone looking to enhance their life through authenticity and mindful leadership. With a number of great episodes to choose from, check out our vast back catalog of episodes.

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• YouTube

Get all the resources and show notes at RadicalCandor.com/podcast

Chapters:
(00:00:00) Introduction 
We introduce and guest Ally Love, founder of lifestyle brand Love Squad and Peloton instructor

(00:04:13) The Personal Happiness Recipe
Personal routines that contribute to happiness and well-being, highlighting the importance of staying centered and mindful.

(00:10:15) The Power of Morning Anchors
Ally’s morning routine of setting an emotional anchor, emphasizing the value of choosing how to feel and react to daily challenges.

(00:15:26) Career Journey and Challenges
Overcoming early career challenges and how personal setbacks have shaped Ally’s professional journey and leadership style.

(00:21:02) Implementing Radical Candor in Leadership
How Radical Candor shaped Ally’s leadership style at Love Squad and Peloton, focusing on understanding individual needs and communication styles

(00:25:52) The Impact of Leadership and Choreography in Team Dynamics
Similarities between leadership and choreography and how to curate effective team dynamics and maintain curiosity about team members' evolving goals.

(00:29:21) The Essence of Being a Boss
Ally’s definition of being a 'boss' in life and work, using her platform to foster positivity and standards.

(00:33:39) Radical Candor in Personal Life
Personal stories illustrating the application of ‘Radical Candor’ in marriage and professional interactions, underscoring its effectiveness in building trust and clarity.

(00:40:04) Radical Candor and Habit Building
Advice on using Radical Candor as a guide for building habits and healthy practices in daily life.

(00:44:06) Origins and Growth of Love Squad
The founding of Love Squad, from its beginning as a personal project to build a support network and evolution into a platform for empowering women through events and partnerships.

(00:50:21 Future Aspirations and Favorite Thing
Ally Love shares her aspirations for continuity in her career and potential diplomatic roles, as well as her favorite feel good song.

(00:52:22) Conclusion

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The Radical Candor episode of the Think Fast, Talk Smart podcast, hosted by our friend Matt Abrahms, is up for the Webby award for Best Individual Podcast Episode in the Business category. We’re dropping it in this week so you can listen and we’re asking you to please vote for it at fastersmarter.io/webby. Voting is open until April 18th — let’s get that Webby! Vote and share it on social media to encourage others to do the same!

Have questions about Radical Candor? Let's talk >>

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We’ve talked about knowing whether or not being a manager is right for you and manager burnout, but what if no one wants to be a manager at all? Kim, Jason, and Amy discuss the challenges and motivations for becoming a manager. They explore the survey results that show a lack of interest in people management, the reasons behind it, the role of middle managers, and the emotional labor involved in being a manager.

Radical Candor Podcast Checklist

1. Define the role. Teach people what the job of management is and provide the training and resources to help them succeed.
2. Create a buddy or mentorship program so people interested in people management can experience some of the positive aspects of building relationships, guiding teams to achieve results and helping people take steps in the direction of their dreams.
3.  If you want to explore the manager dilemma further, listen to S5, Ep.25: Should I be a manager? And S6. Ep.2: Managers are Burned Out, Too.

Get all the resources and show notes at RadicalCandor.com/podcast

Chapters
[00:00] Introduction
[00:38] Survey Results and TikTok Videos
[06:04] Motivations for Becoming a Manager
[10:11] The Role of Middle Managers
[12:21] The Challenges of Middle Managers
[21:19] Redefining the Role of Managers
[25:26] The Importance of Defining the Role
[28:06] The Value of Player Coaches
[29:41] Motivations for Becoming a Manager
[36:42] Inspiring Moments in Management
[43:14] The Radical Candor Checklist

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Kim is fresh back from SXSW where she was hosting a live episode of her other podcast Radical Respect — you may notice some bonus episodes of it in your feed — and officially launching her forthcoming book Radical Respect, available for pre-order everywhere books are sold. The team also discusses mentorship, the benefits and drawbacks of conferences and retreats, and they each paint a picture of their ideal Radical Candor getaway. Amy reflects on her 2013 SXSW experience, including an all-night hunt for Grumpy Cat.

Get all the notes and resources at RadicalCandor.com/podcast

Chapters
[00:00] SXSW Radical Respect podcast, and conference experiences. 
[04:15] Radical Respect and Conference Experiences. 
[10:31] Radical Candor and its Impact.
[16:40] Structuring a retreat for Radical Candor. 
[21:21] Retreat format and what fills people up. 
[23:37] Retreat planning for leaders with a focus on Radical Candor. 
[28:45] Mentorship and finding mentors for career success. 
[33:09] Mentorship dynamics and the importance of listening. 
[35:08] Empathy, mentorship, and helping others in the workplace.
[37:22] Mentorship and networking in the industry. 
[39:34] Mentorship and informal learning opportunities. 
[42:18] Radical Respect in the Workplace. 
[45:04] Mentorship, boondoggles, and effective communication.

Watch Kim and Wesley's live SXSW talk: Radical Respect: How To Work Together Better | SXSW 2024

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Kim, Jason, and Amy discuss a listener's question about how to confront and disrupt bias in management at work for women working in male-dominated fields. Jason and Kim role-play a scenario where a manager is clearly biased and explain how to disrupt bias in the moment. They also discuss documenting incidents and when it's time to go to HR.

Get all the show notes and resources at RadicalCandor.com/podcast.

Chapters
00:00 Confronting Bias at Work
08:26 Recognizing Bias and Growth Mindset
13:33 Going to HR or Addressing Bias Directly
19:09 Managing Up and Coaching Up
23:39 Role Play: Addressing Bias with Manager
28:15 Reflecting on the Role Play
34:59 Double Standards and Prejudice
37:11 Being Tough in the Workplace
39:03 Dealing with Biased Perceptions
41:40 Coaching Managers
43:26 Building Relationships with Managers
46:02 Addressing Bias and Prejudice
48:57 Creating Cultures of Open Communication
52:41 Building Solidarity and Documenting Incidents
54:49 Tips and Closing Remarks

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Amy and Jason engage in a thought-provoking conversation about the impact of AI at work in the realm of Radical Candor. They delve into the evolution of AI, its impressive and limiting aspects, and the challenges of its adoption. They also highlight the importance of interpersonal skills and domain expertise in the age of AI, and how it can be a game-changer in conflict resolution and communication. Jason showcases the Radical Candor Knowledge Bot and Practice Partner as prime examples of AI applications in the field.

Get all of the show notes and resources at RadicalCandor.com/podcast.

Chapters
00:00 Introduction and AI Identity
02:26 The Evolution of AI and the Role of Large Language Models
05:25 The Impressive and Limiting Aspects of AI
08:56 The Relevance of AI and the Challenges of Adoption
12:01 The Importance of Interpersonal Skills and Domain Expertise
25:16 The Role of AI in Clarity and Conflict Resolution
29:16 The Radical Candor Knowledge Bot and Practice Partner
34:56 The KnowledgeBot and Self-Assessment
36:20 Using AI for Therapy and Existential Questions
39:35 The Practice Partner for Radical Candor
45:26 AI in the C-Suite and Business Value
48:09 The Shift of Roles and Talent Management
52:45 AI Making Leaders Smarter and Faster
58:05 AI's Impact on Writing and Journalism
01:06:19 Ethical Considerations and Responsible AI
01:08:10 Tips for Getting Started with AI
01:10:20 Tips for Learning AI
01:10:32 Finding Interesting AI Applications

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Collaboration is probably the most used buzzword in the corporate world, yet it is often misunderstood. Vijaya Kaza, Chief Security Officer & Head of Engineering for Trust and Safety at Airbnb, joins Kim for a Radically Candid Conversation about Radical Collaboration.

Get all of the resources and show notes at RadicalCandor.com/podcast

An impact and results-driven C-level technology and business executive with experience leading engineering, product management, design, information security and operations, Vijaya Kaza was recently named as one of The Female Quotient and Deloitte’s Top 30 Women in Cyber for 2023.

Chapters

Collaboration and Radical Candor in Leadership. (00:00)
Collaboration, disagreement, and feedback in the workplace. (07:38)
Collaboration and communication in the workplace. (16:55)
Collaboration types and their impact on workplace culture. (20:58)
Fostering collaboration and debate in teams. (31:31)
Effective collaboration and disagreement in the workplace. (37:58)

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This bonus episode is from the Radical Respect podcast with Kim Scott and Wesley Faulkner based on Kim's forthcoming book, Radical Respect: How to Work Together Better. On this episode, Kim and Wesley talk to workplace culture expert Denise Hamilton about her new book, Indivisible: How to Forge Our Differences into a Stronger Future. Denise reads passages from her book, prompting some real conversations. Are you trying to figure out how to prepare for this election year mentally? Denise's new book will help you!

Plus catch Kim and Wesley Live at SXSW on March 8th!

Denise Hamilton is the founder and CEO of WatchHerWork, a digital learning platform for professional women, and All Hands Group, a workplace culture consultancy. As an in-demand speaker and facilitator, she has consulted for and presented to dozens of Fortune 500 companies, including GE, Apple, IBM, Shell, BP, and Meta. Her thought leadership has been featured in Harvard Business Review, Morning Joe, FOX, Bloomberg, s+b, and Newsweek and she is a regular contributor to MIT Sloan Management Review. watchherwork.com

Chapters
Workplace culture and diversity with author Denise Hamilton. (0:00)







Racial disparities in maternal mortality rate in the US. (01:22)









Gender disparities in medical research and treatment. (05:07)










Race, power dynamics in healthcare, and personal experiences. (08:07)




Race, empathy, and personal responsibility. (14:11)




Racism and compassion in society. (21:44)




Police brutality, language, and solidarity. (26:29)




Police power and accountability. (32:29)




The impact of capitalism and personal responsibility on mental health. (39:52)





Political polarization and the importance of empathy. (46:36)






Watch the video of this episode >>



















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Sixty percent of employers will reportedly send employees to “office etiquette” training in 2024. Whether it’s folks returning to the office after years of working remotely, or recent college grads without office experience — apparently people don’t know how to act around one another anymore. The team discusses the impact of decreased human interactions and the need to establish office behavior norms. Kim, Brandi and Jason also emphasize the importance of open communication and creating explicit norms, especially in hybrid and remote work environments. And if you work in person, don't touch other people's keyboards or drop Dorito crumbs onto their desks.

Get all the show notes and resources at RadicalCandor.com/podcast

Chapters

00:00 Introduction
05:08 Challenges of Returning to the Office
10:27 Creating Norms for Office Spaces
14:54 The Challenge of Remote Work
19:30 Setting Norms for Hybrid Teams
32:21 Addressing Time Zone Challenges
39:18 The Goal of Radical Candor: Connecting Through Conversation
40:21 Bottoms Up Norm Setting vs Top Down Rulemaking
41:21 Inefficiency as a Path to Efficiency
43:31 Radical Candor Checklist

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Common human decency is something everyone deserves, but not everyone gets. Especially at work. Kim and Amy discuss a case study Kim learned about during a recent visit to Harvard Business School. In this case, the co-founders of CloudFlare considered the implications of five employees' resignations over the prior three months and whether or not the resignations were symptomatic of bigger issues with CloudFlare's culture and management processes. The HBS alums then put on their case study hats as they explore the recent attention CloudFlare has received for its poor handling of layoffs after Brittany Pietsch filmed her own layoff and it subsequently went viral on TikTok. Get all of the show notes and resources at RadicalCandor.com/podcast.

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Episode Summary

The effectiveness of case studies in business education. 00:00

Business case analysis and decision-making. 04:31

Work culture and management practices in a tech startup. 09:58

Workplace layoffs and accountability. 18:14

Workplace layoffs and performance evaluations. 24:04

Layoffs, performance management, and HR practices. 30:19

Firing employees and accountability in the workplace. 38:38

Leadership mistakes and feedback. 45:13

Effective feedback and criticism in the workplace. 52:50

Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.